Issue Trackers
The Issue Trackers template is based on the fact issue_tracker.
The template lets you export the dump of all complaints raised by customers that were converted into "issues" and is managed by the Customer Care Management System.
Measures
| Measure | Description |
|---|---|
| Issue Code | Unique identifier of the complaint which is usually shared with the customer |
| Issue Department | The department to which the complaint has been assigned. For example, home appliances, electronics, mobiles |
| Issue Name | Subject of the complaint |
| Issue Priority | Priority of the complaint as per the escalation metrics. For example, high priority, in queue, low priority |
| Issue Status | Current status of the issue. For example, open, closed, to followup |
| Ticket Code | Unique identifier of the complaint for internal reference |
| Issue Tracker Id | Internal id generated for the complaint |
Dimensions
latest_updated_date, latest_updated_time, active_status, assigned_by, assigned_to, created_by, due_date, Date, Time, Event User, User Segments, issue_type, reported_by, last_updated, is_active, created_by, and auto_update_time
Updated 5 months ago