Send mail

You can send an email to your customers when they satisfy a certain condition. It could be regarding the rewards they earned or just a general notification. You can design the email from the scratch or use an existing template from creatives library.

To configure the Send mail action, follow these steps.

1. In When, select Send mail and click Save.

2. Click on Add creative to configure the email message.

3. To create the message from the scratch, click Create new.
   To use an existing template, hover on the desired template and click Select.

4. Enter Subject, design email body, and click Done. You can Preview the email before saving and use the respective icons to see how the email renders in laptop/desktop, mobile phone, and tablet.
5. Configure Sender information. By default, the the default sender ID will be selected. If you wish to send from a different sender ID:
   i. Click on the more options icon and select Edit.
   ii. Uncheck Use default sender ID. You will see options to choose a sender ID.

iii. Choose your preferred sender Domain, Sender ID, and Sender Label.
iv. Click Save to continue.

6. You can also set the delay in sending email from the event time. For example, you want to communicate something to the customer two days post a transaction.
   i. Click on Add delay while sending.
   ii. Choose your preferred period in the drop-down - Sec, Mins, Hours, or Days.
   iii. In Delay by enter the duration.
   iv. Click Save to continue

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Delay time should be greater than 120 seconds or 2 minutes.