Send messages
You can notify customers when an action is executed successfully. Notifications can be sent through different channels such as SMS, email, WeChat, and Mobile Push.
Notification channels are of two types:
- Mandatory Channels:, Channels that are mandatory for sending the notifications
- Priority Channels: Channels that needs to be triggered based on the priority and availability. For example, if SMS is set as priority 1, Mobile Push as priority 2 and email as priority 3, the system first checks whether SMS is configured and then checks if the mobile number is available for the customer. If any one fails, then it will try to send the notification through mobile push and so on.
Channels that are selected in Mandatory Channels will not appear in Priority Channels and vice versa.
To configure notifications, follow these steps.
- Click the Advanced Settings of the campaign you want to make the changes.
- Click on Communication Channels and you will see the following screen.
- Select Mandatory Channels and Priority Channels for the notifications and click Save
Updated 4 months ago