Upgrade using tier

You can upgrade customers using the tier conditions when they satisfy a certain condition. It could be regarding the rewards they earned or just a general notification.

To configure the Upgrade using tier action, follow these steps:

1. In Action, select Upgrade using tier.

2. In User entity, choose Individual to issue points to customers who met the condition. OR
   Choose Group to issue points to the group.
3. To issue points, enable Award points.

4. In the Earn condition, choose the earning condition that you want to associate using the drop-down list.
   To create a new condition, click on + Add Condition.
5. In Expiry condition, choose the expiry for the points using the drop-down list.
   To create a new expiry earn condition, click + Add condition.
6. In Prorate on, choose on what basis you want to issue percentage of points - transaction amount or event value. This is applicable only for prorated points allocation. For bill amount, you can choose the Current event, for tracker, you can choose Current aggregate or Previous aggregate.

• Event default value: Choose this to allocate prorated points on the transaction amount.
• Current aggregate: Choose this to allocate prorated points on the value of the tracker post the current transaction.
• Previous aggregate: Choose this to allocate prorated points on the value of the tracker before the current transaction.