Lets you submit requests for customer identifier changes. It could be either mobile number, email ID, or external ID.
Requests, when submitted, will be in pending status by default. Capillary back-end team verifies the request and could either approves or rejects it. The request/add API allows you to directly process a request by passing a query param client_auto_approve=true.
If client_auto_approve=true, the request will be created in pending status by default and then processed automatically.
However, requests can be approved automatically based on the following configs set on Member Care.
Config
Description
CI_EMAIL_AUTO_APPROVE
Approves email id change requests automatically
CI_MOBILE_AUTO_APPROVE
Approves mobile number change requests automatically
CI_EXTID_AUTO_APPROVE
Approves external id change requests automatically
The param client_auto_approve overrides all the server side configurations mentioned in the table above. However, it is recommended not to use the param unless it is highly necessary.
Request Body Parameters (for Identifier change)
Parameter
Datatype
Description
mobile/email/external_id/id*
string
Pass any of the identifiers of the customer with the identifier value.
reference_id*
long
Unique reference id for the request
type
enum
Type of request. Value: CHANGE_IDENTIFIER, TRANSACTION_UPDATE,
base_type
enum
Identifier that you want to update. Value: MOBILE, EMAIL, EXTERNAL_ID. RETRO for transaction update.
old_value
string
The current value of the customer identifier.
new_value
string
The new value of the customer identifier.
Request Body Parameters (for retro transaction)
Parameter
Datatype
Description
type
enum
Type of request. Value: TRANSACTION_UPDATE.
base_type
enum
Base transaction type. Value: RETRO.
old_type
enum
Current transaction type. Value: NOT_INTERESTED.
new_type
enum
New transaction type. Value: REGULAR.
reason
string
Reason for issuing goodwill points/coupons. Applicable only for goodwill response
comments
string
Small description on why goodwill points/coupons issued
transaction_id
string
Transaction ID of the not-interested transaction that you want to update.
misc_info
string
Additional information regarding the current retro conversion.
Request Body Parameters (for mobile number reallocation)
Parameter
Datatype
Description
type
enum
Type of request. Value: GOODWILL.
base_type
enum
Sub-type of the request. Value: POINTS for goodwill points issual, COUPONS for goodwill coupon issual.
series_id
long
Offer ID from which coupon has to be issued. Ensure that the offer is consumed by Member Care module (Goodwill Adjustment Settings > Coupon). Applicable only for base_type as COUPONS.
points
int
Number of points to issue. Applicable only for base_type as POINTS.
Request Body Parameters (for merge accounts)
Parameter
Datatype
Description
target_customer
obj
Details of the survivor account - the account that will continue to remain after merging.
type
enum
Pass CHANGE_IDENTIFIER for merge requests.
base_type
enum
Sub-type of the request. Value: MERGE.
Request Body Parameters (for goodwill requests)
Parameter
Datatype
Description
type
enum
Type of request. Value: GOODWILL.
base_type
enum
Sub-type of the request. Value: POINTS.
Request Body Parameters (for group goodwill requests)
Parameter
Datatype
Description
type
enum
Type of request. Value: GOODWILL.
base_type
enum
Sub-type of the request. Value: POINTS.
earning_entity_type
enum
USERGROUP2
identifier_value
string
Group id
Response Parameters
Parameter
Datatype
Description
reference_id
string
Unique reference ID of the request.
id
long
Unique ID generated for the request.
status
enum
Current status of the request. Values: PENDING, APPROVED, REJECTED.
customer
obj
Details of the customer details associated to the request.
Language
Authorization
Basic
base64
:
URL
Click Try It! to start a request and see the response here!
