Get Customer Interactions

get https://{host}/v2/customers/interaction

Lets you to fetch store interactions with a specific customer. This includes SMSs, emails, sent to the customer; missed calls received from the customer’s registered mobile number; and surveys submitted by the customer.

API endpoint example

http://nightly.api.capillarytech.com/v1.1/customer/interaction?format=json&source=INSTORE&accountId=1234&identifierName=mobile&mobile=91660499160&type=whatsapp

Query parameters

Parameter	Type	Description
identifierName	enum	Identifier type of the customer. Accepted values are email, mobile and external id. Any one of the customer identifiers is mandatory.
identifierValue	string	Value for the identifier value.
network	enum	Filter results by communication network. Accepted values are facebook, twitter, foursquare, and capillary.
type	enum	Filter results by interaction type. email (for transaction email), emailbulk (for bulk email), checkin (applicable only for foursquare/facebook), like, comment (for facebook); mention, retweet, tweet (only for Twitter network), feedback (only for Capillary), whatsapp , zalo, line

Response parameters

📘
Note
You can enable the OTP masking configuration and mask the OTPs. Refer to documentation on OTP masking.

Parameter	Type	Description
name	String	Name of the customer.
interaction	Array	An array containing interaction details.
- count	Number	The count of interactions.
- name	String	The name of the interaction (e.g., "email").
- messageList	Array	An array containing message details.
-- id	Number	The unique identifier for the message.
-- receiver	String	The email address of the message receiver.
-- subject	String	The subject of the email message.
-- campaignId	Number	The campaign identifier associated with the message.
-- status	String	The status of the message delivery (e.g., "NOT-DELIVERED", DELIVERED," "SOFT_BOUNCED").
-- sentDate	String	The date and time when the message was sent (format: "DD-MM-YYYY HH:mm:ss").
-- deliveredTime	String	The date and time when the message was delivered (format: "YYYY-MM-DDTHH:mm:ssZ").
-- userId	Number	The unique identifier for the user associated with the message.
warnings	Array	An array containing warning details.

{
    "name": "capillary",
    "interaction": [
        {
            "count": 8,
            "name": "email",
            "messageList": [
                {
                    "id": 1685581782856,
                    "receiver": "[email protected]",
                    "subject": "Rewards redeemed",
                    "campaignId": 469,
                    "status": "SOFT_BOUNCED",
                    "sentDate": "09-06-2023 14:05:20",
                    "userId": 177269954
                },
                {
                    "id": 1685578741592,
                    "receiver": "[email protected]",
                    "subject": "One Time Password (OTP) for points redemption request.",
                    "campaignId": -1,
                    "status": "DELIVERED",
                    "deliveredTime": "2023-06-02T09:24:40Z",
                    "sentDate": "02-06-2023 09:24:40",
                    "userId": 177269954
                },
                {
                    "id": 1682908778861,
                    "receiver": "[email protected]",
                    "subject": "Account merge confirmation",
                    "campaignId": -1,
                    "status": "SOFT_BOUNCED",
                    "sentDate": "22-05-2023 22:36:55",
                    "userId": -1
                },
                {
                    "id": 1688181521978,
                    "receiver": "[email protected]",
                    "subject": "Email change OTP",
                    "campaignId": -1,
                    "status": "DELIVERED",
                    "deliveredTime": "2023-07-21T16:43:30Z",
                    "sentDate": "21-07-2023 16:43:20",
                    "userId": 177269954
                },
                {
                    "id": 1685579314370,
                    "receiver": "[email protected]",
                    "subject": "One Time Password (OTP) for points redemption request.",
                    "campaignId": -1,
                    "status": "DELIVERED",
                    "deliveredTime": "2023-06-05T17:52:30Z",
                    "sentDate": "05-06-2023 17:52:30",
                    "userId": 177269954
                },
                {
                    "id": 1680307985275,
                    "receiver": "[email protected]",
                    "subject": "Email change OTP",
                    "campaignId": -1,
                    "status": "DELIVERED",
                    "deliveredTime": "2023-04-03T11:17:10Z",
                    "sentDate": "03-04-2023 11:17:10",
                    "userId": 177269954
                },
                {
                    "id": 1685578741612,
                    "receiver": "[email protected]",
                    "subject": "One Time Password (OTP) for points redemption request.",
                    "campaignId": -1,
                    "status": "DELIVERED",
                    "deliveredTime": "2023-06-02T09:26:40Z",
                    "sentDate": "02-06-2023 09:26:40",
                    "userId": 177269954
                },
                {
                    "id": 1685578741604,
                    "receiver": "[email protected]",
                    "subject": "One Time Password (OTP) for points redemption request.",
                    "campaignId": -1,
                    "status": "DELIVERED",
                    "deliveredTime": "2023-06-02T09:26:00Z",
                    "sentDate": "02-06-2023 09:26:00",
                    "userId": 177269954
                }
            ]
        }
    ],
    "warnings": []
}

API endpoint example

Query parameters

Response parameters

📘Note

📘
Note