Manual Tier Adjustment

Time	Status	User Agent
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This API allows for manual adjustment of a customer's loyalty tier (slab), including upgrading, downgrading, renewing the current tier, or extending its expiry date.

📘
Note
You can adjust tiers for individual customers. Manual tier adjustments aren't available for user groups.

Prerequisites

Authentication: Basic/OAuth authentication
Access group: Default access group

Resource Information

Field	Value
URI	v2/slab/manualSlabAdjustment
HTTP Method	POST
Pagination	No
Batch support	NA
Rate limit information	NA

API Endpoint cURL

curl --location 'https://eu.api.capillarytech.com/v2/slab/manualSlabAdjustment?identifierName=mobile&identifierValue=919731013853&source=INSTORE' \
--header 'Content-Type: application/json' \
--header 'Authorization: ••••••' \
--header 'Cookie: _cfuvid=d0G7Nfz8dsA1COsbdZ.lAjHfFW9uVmAotZAHao.w4Jk-1744631218437-0.0.1.1-604800000' \
--data '{
    "programId": 973,
    "toSlabName": "Emerald",
    "slabAction": "UPGRADE",
    "manualSlabActionValidity": "FIXED_DURATION",
    "manualSlabActionValidityUpto": "20",
    "reassessTierOnNextActivity": true,
    "slabChangeReason": "Won the tier giveaway"
}'

Query Parameters

Parameter Name (Parameters marked as * are mandatory)	Data Type	Description
source*	String	Source of customer information. Supported values: `INSTORE`, `FACEBOOK`, `WEB_ENGAGE`, `WECHAT`, `MARTJACK`, `TMALL`, `TAOBAO`, `JD`, `ECOMMERCE`, `WEBSITE`, `LINE`, `MOBILE_APP`
identifierName*	String	Identifier type to identify the customer. Supported values: `mobile`, `id`, `externalId`
identifierValue*	String	Value corresponding to the `identifierName` provided.
type	String	Type of entity to adjust the tier. Supported values: `CUSTOMER`.

Request Body Example

{
    "programId": 973,
    "toSlabName": "Emerald",
    "slabAction": "UPGRADE",
    "manualSlabActionValidity": "FIXED_DURATION",
    "manualSlabActionValidityUpto": "20",
    "reassessTierOnNextActivity": true,
    "slabChangeReason": "Won the tier giveaway"
}

Request Body Parameters

Parameter (Parameters marked as * are required)	Data Type	Description
programId*	Integer	Unique ID of the loyalty program. To retrieve the `programId`, use the Get Loyalty Programs API.
slabAction*	Enum	Type of slab change being performed. Supported values: `UPGRADE`: Upgrade the customer's tier to a higher tier. `DOWNGRADE`: Downgrade a customer's tier to a lower tier. `RENEWAL`: Renew this customer's current tier. `EXTEND_CURRENT_TIER_EXPIRY_DATE`: Extend the customer's current tier expiry date.
toSlabName	String	Name of the slab to upgrade or downgrade the customer to. This parameter is required if `slabAction` = `UPGRADE` or `DOWNGRADE`. For example, to downgrade a customer from "Gold" to "Silver", provide the value as "Silver".
manualSlabActionValidity*	Enum	Validity period for the tier change. Supported values: `FIXED_DURATION`: Extends the slab expiry by a fixed number of days. `SPECIFIC_DATE`: Sets the slab expiry to a specific date in ISO YYYY-MM-DD HH:MM:SS format. `CURRENT_TIER_EXPIRY_DATE`: Maintains the current slab's expiry date in ISO YYYY-MM-DD HH:MM:SS format. `AS_PER_TIER_STRATEGY`: Calculates the expiry date based on the expiration strategy defined by the loyalty program.
manualSlabActionValidityUpto*	Long	Date or number of days the customer's tier upgrade or downgrade is valid for. If `manualSlabActionValidity` = `FIXED_DURATION`: Provide a numerical value. For example, to extend the expiry by 15 days, provide this value as `15`. The day of the upgrade (day 0) counts toward the validity period. For example, if you upgrade a customer to a new tier on January 1st with a 30-day validity period, the validity period begins on the upgrade date of January 1st and ends on January 31st. If `manualSlabActionValidity` = `SPECIFIC_DATE`: Provide the date till when the tier is valid in `YYYY-MM-DD` format. For example, to extend the expiry till 20th April, 2025, provide this value as `2025-04-20`.
reassessTierOnNextActivity	Boolean	Specify if the customer's tier during their next transaction or activity should be re-evaluated. The value is `false` by default. `true`: The system will reassess the customer's tier during their next activity. `false`: No automatic reassessment will occur during the next activity and the tier upgrade will expire based on the expiry strategy defined.
slabChangeReason	String	Reason for changing, renewing or extending the customer's tier. Character limit: 255 characters.

Response Body

{
    "programId": 973,
    "entityId": 424134447,
    "sideEffects": [
        {
            "entityType": "USER",
            "previousSlabName": "Ruby",
            "previousSlabNumber": 2,
            "upgradedSlabName": "Emerald",
            "upgradedSlabNumber": 3,
            "slabExpiryDate": "30th Nov, 2025",
            "type": "slab"
        }
    ],
    "warnings": []
}

{
    "programId": 2834,
    "entityId": 424134447,
    "sideEffects": [
        {
            "entityType": "USER",
            "previousSlabName": "GOLD",
            "previousSlabNumber": 3,
            "upgradedSlabName": "Silver",
            "upgradedSlabNumber": 2,
            "slabExpiryDate": "30th Nov, 2025",
            "type": "slab"
        }
    ],
    "warnings": []
}

{
    "programId": 2834,
    "entityId": 424134447,
    "sideEffects": [
        {
            "entityType": "USER",
            "previousSlabName": "GOLD",
            "previousSlabNumber": 3,
            "upgradedSlabName": "GOLD",
            "upgradedSlabNumber": 3,
            "slabExpiryDate": "30th Nov, 2025",
            "type": "slab"
        }
    ],
    "warnings": []
}

Response Body Parameters

Parameter	Description
programId	Unique ID of the loyalty program.
entityId	Unique ID of the customer whose slab was adjusted.
sideEffects	Object containing details of the tier adjustment.
entityType	Type of entity part of the tier adjustment. Possible values: `USER`
previousSlabName	Customer's slab name before the adjustment.
previousSlabNumber	Numerical representation of the previous slab. For example, if the slab was the third slab in the order, the value will be `3`.
upgradedSlabName	Customer's slab name after the adjustment.
upgradedSlabNumber	Numerical representation of the upgraded or downgraded slab. For example, if the slab was the second slab in the order, the value will be `2`.
slabExpiryDate	New expiry date of the customer's slab.
type	Type of side effect. Possible value: `slab`
warnings	Object containing warnings, if any.

API Specific Error Codes

Error Code	Description	Reason
1101	invalid programId passed	Program ID invalid or unsupported
3045	Manual slab adjustment is not allowed for the customer	Customer status (such as `Fraud_confirmed`) blocks tier upgrade, renewal, or tier expiry extension
8015	Customer not found for the given identifiers	Invalid customer ID passed
8917	slabAction field is not set	Invalid slabAction field passed
8920	manualSLabActionValidity field is not set	Invalid manualSLabActionValidity field passed
8921	manualSLabActionValidityUpto value should be an integer	Valid Integer not passed for manualSLabActionValidityUpto field
8923	slab not found for the given slab name	Invalid or unsupported slab name
8925	target slab must be higher than the current slab	Invalid toslabname field passed
11030	When identifierName is id, identifierValue must be a valid numeric customer id	`identifierValue` is not a valid numeric customer ID (e.g., `"undefined"`, `"null"`, or non-numeric string)

Note

Prerequisites

Resource Information

API Endpoint cURL

Query Parameters

Request Body Example

Request Body Parameters

Response Body

Response Body Parameters

API Specific Error Codes

200200

400400