| Code | Message |
|---|---|
| 9001 | Request retrieve unsuccessful |
| 9006 | Request Type is invalid |
| 9008 | Request Base Type is invalid |
| 9009 | Request add failed due to internal error. Please try again later |
| 9014 | Insufficient request for updating the request |
| 9016 | Date format should be yyyy-MM-dd |
| 9021 | Requested On date is in future |
| 9050 | Request not found |
| 9051 | Same user cannot request and approve |
| 9052 | Invalid request status |
| 1060 | Exceeded maximum limit size of 10 |
| 400 | Input is invalid, Please check request parameters or input xml/json, No identifier provided to get loyalty users. |
| 1012 | Cannot find customer for provided mobile/external-id/e-mail/id |
Gateway timeout errors
Some endpoints, including /rewards and {host}/api, enforce strict read timeouts. If a response takes longer than 20 seconds at the gateway or 30 seconds at downstream services, you receive a 504 Gateway Timeout error. This can affect redeem gift card and code creation operations.
What to do:
- Try your request again after a short wait.
- If the issue continues, check for possible delays in your request processing or network connectivity.
- Contact support if you continue to receive timeout errors.