post https://{host}/api_gateway/rewards/core/v1/reward/create
This API is used to create the reward.
Note
- For detailed information about our APIs and for hands-on testing, refer documentation in API overview and step-by-step guide on making your first API call in Make your first API call .
- Start time and end time are in UTC time zone.
- There is no limit on the number of rewards you can create.
- New brands should no longer use the "Intouch Points" field. Instead, they should only use the new "paymentConfig" block.
Prerequisites
- Authentication: Basic or OAuth credentials
- Default access group
Resource information
| URI | /api_gateway/rewards/core/v1/reward/create |
| HTTP Method | POST |
| Pagination | No |
| Batch support | No |
| Rate limit information | None |
API endpoint example
https://eucrm.cc.capillarytech.com/api_gateway/rewards/core/v1/reward/create
Request body parameters
| Parameter Name | Data Type | Description |
|---|---|---|
| name | String | Identifier for the reward. Ex: Discount On Handbags |
| description | String | Description of the reward. Ex: 150 off on handbags and wallets. It can be null. |
| startTime* | DateTime | Start time of the reward. Ex: 2024-09-26T20:00:00. Timestamp in the ISO 8601 standard format format YYYY-MM-DDTHH:MM:SS.SSSZ. (Start time and end time are in UTC time zone) |
| endTime* | DateTime | End time of the reward. Ex: 2026-09-26T20:00:00. Timestamp in the ISO 8601 standard format format YYYY-MM-DDTHH:MM:SS.SSSZ. (Start time and end time are in UTC time zone) |
| priority | Integer | Brands can use Metadata for the reward for UI, auditing, or reporting purposes, and it can be left as null. The priority value must be a non-negative number and cannot be negative. |
| type* | Enum | Type of the reward. Supported values: POINTS, VOUCHER, PHYSICAL_VOUCHER, FREE_VOUCHER. |
| brandId* | String | Brand ID. You can use the API and retrieve the brand ID of your brand. |
| enabled | Boolean | Status of the reward. |
| intouchPoints* | Integer | The number of points customers need to burn to purchase the reward. Ex: 500. THis is optional if reward type is FREE_VOUCHER. |
| intouchSeriesId | String | Coupon series ID or cart promotion ID when intouch reward is selected. (Coupon should be active*). This mandatory when redemption type is INTOUCH_REWARD. NOTE: If the redemptionType provided supports vendor flow (i.e., when redemption is handled by an external vendor), the intouchSeriesId field must be null. |
| tier | String | The tier level, e.g., "SILVER". |
| geography | Object | Geographic applicability, including countryId for restriction. |
| paymentConfigs | Object | The list of payment mode supported by the reward. |
| groupName | String | A label assigned to a set of rewards to organize them based on common themes or purposes. |
| paymentMode | Enum | The type of payment mode supported to redeem the reward. Supported values: POINTS, FREE, CASH, POINTS_CASH, CONV_RATIO. Multiple payments are not supported within FREE and CONV_RATIO modes. NOTE: The same payment method cannot be used twice to create a reward. For example, only the first entry will be considered if you use POINTS twice as a payment mode. For more information, refer to Supported payment modes. |
| groups | Array of objects | An array containing information about groups and rewards associated with reward. |
| groupRank | Integer | The priority level assigned to a reward group to determine its display order in the catalog. |
| rewardRank | Integer | The priority level assigned to an individual reward within a group to highlight its importance or relevance. |
| categories | Integers | Metadata for the reward to categorize different rewards in different categories for end users. It can be null. |
| redemptionType* | Enum | Type of intouch reward or vendor reward. Supported values: GAMES, AUCTION, CART_PROMOTION, CASH_WALLET, VENDOR_ONLY_REWARD, VOUCHER, CASH_BACK, INTOUCH_REWARD, PHYSICAL_REWARD, CHARITY, MILES, GIFT_CARD, SWEEPSTAKES, VENDOR_INTOUCH_REWARD, CARD_DISC. For validation of redemptiontype, refer to Reward Creation/Update Validations. Notes: 1. If redemptionType is MILES, Payment config is mandatory. 2. CONV_RATIO mode is supported only for CHARITY, MILES, CASH_WALLET, SWEEPSTAKES, AUCTION, GIFT_CARD, PHYSICAL_REWARD type of redemption types. 3. If redemptionType is FREE_VOUCHER and payment mode is set, no points will be deducted. 4. For the INTOUCH_REWARD and CART_PROMOTION redemption type, a numeric intouchSeriesId is mandatory. 5. For the VENDOR_INTOUCH_REWARD redemption type, both a numeric intouchSeriesId and a valid vendorRedemption are mandatory. |
| vendorRedemption | Object | Vendor redemption is the reward configured for a particular vendor. NOTE: If the redemptionType provided does not support vendor flow (i.e., when redemption is handled by an external vendor), the vendorRedemption field must be null. |
| communications | String | Communication IDs related to the reward. |
| restrictions | Object | Restrictions on the reward, detailed in customer and reward levels. |
| kpi | Enum | The KPI on which the reward is created. Supported values: QUANTITY, REDEMPTION_VALUE. NOTE: Both customer level and reward level are supported for Redemption Value and Quantity, REDEMPTION_VALUE will be only supported for reward which have CONV_RATIO type payment config attached. |
| limit | Integer | The maximum number of rewards that can be created. n |
| repeatFrequencyType | Enum | The frequency of the reward. Supported values: DAYS, WEEKS, MONTHS. |
| supplementaryCriteriaRO | Object | Tier/supplementary programs for which the reward is being created. |
| loyaltyProgramId | Integer | Unique identifier of the loyalty program. |
| tierIds | Integer | Unique identifier of the tier. |
| partnerProgramIds | Integer | Unique identifier of the partner program. |
| customFields | Object | The list of reward-level custom fields. Custom fields are columns that store custom information such as transaction details, customer details etc. These fields allow users to capture specific details that are not covered by standard fields. Users can define the properties of custom fields and assign default values. |
| languageSpecificInfo* | Object | Enables the display of reward level information specified in this object in the desired language. Note: There is no limit on the number of languages a user can define for custom fields Prerequisite: If the desired language is not available in the system, raise a ticket to the Capillary support team to have it added. |
| languageCode | String | The ISO code for the language. For ex: FR-French, JA- Japanese etc. |
| name | String | The name of the reward in the specified language. |
| description | String | A description of the reward in the specified language. |
| termNConditions | String | You can either pass the terms and conditions in text format or can enter the link to the file location where the terms and condition is present. It can be null. |
| termNConditionsId | String | The identifier for terms and conditions. Uploading the termsNconditons file to the file service/solutions workspace generates this unique identifier. |
| imageId | String | The file_handle of the main image. Uploading the image to the file service/solutions workspace generates this unique identifier. The main image is the image that the brand configures during the reward creation. |
| thumbnailId | String | The identifier for the thumbnail image. |
| enabled | Boolean | Indicates if the language should be enabled or not. |
| images | Object | A list of image details related to the reward. Notes: - A maximum of 10 images can be added to the reward. The brand can update the main image from these 10 images. - You can use the ID or image URL to add the image. |
| name | String | The name of the image. The name should be unique. Warning: If a name is passed twice, only the first one will be considered. |
| id | String | The file_handle of the image. Uploading the image to the file service/solutions workspace generates this unique identifier. |
| url | String | The URL of the image. |
| isExternal | Boolean | Indicates if the image is hosted an external server. |
| videos | Object | A list of video details related to the reward. Notes: - A maximum of 10 images can be added to the reward. The brand can update the main image from these 10 images. - You can use the ID or image URL to add the image. |
| name | String | The name of the video. The name should be unique. Warning: If a name is passed twice, only the first one will be considered. |
| id | String | The file_handle of the video. Uploading the video to the file service/solutions workspace generates this unique identifier. |
| url | String | The URL of the video. |
| isExternal | Boolean | Indicates if the video is hosted an external server. |
| customFields | Object | The list of custom fields. Custom fields are columns that store custom information such as transaction details, customer details etc. These fields allow users to capture specific details that are not covered by standard fields. Users can define the properties of custom fields and assign default values. - If language-specific custom fields are unavailable, English values are used. - If language-level custom fields are not defined, reward-level custom fields are used else, meta-level default values are used. |
| customFieldName | String | Name of the custom field. |
| customFieldValue | String | Value of the custom field. |
| owners | Object | List containing detailed owner information |
| ownerType | Enum | The module for which the reward was created. Supported values: LOYALTY_PROGRAM, MILESTONES, CAMPAIGNS, JOURNEYS, GOODWILL. |
| ownerId | String | Unique identifier of the owner to claim the reward. Multiple owner IDs are supported for a single reward with the same owner type. |
| rewardRevenueMeta | Object | An object with commission details for different participants over specific periods. |
| commissionParticipant | Enum | The entity receiving the commission. Supported values: BRAND, CAPILLARY, AFFILIATE, END_CUSTOMER. |
| commissionRate | Float | The amount of commission to be received. |
| cycleStartDate | Date | Start date of the commission cycle. Note: - cycleStartDate should be greater than rewardStartDate. - cycleStartDate must be in the future |
| cycleEndDate | Date | End date of the commission cycle. Note: - cycleEndDate should smaller than rewardEndDate. - cycleEndDate must be in the future |
| rewardRevenueDefaults | Object | An object with the default commission. In case multiple blocks with the same commissionParticipant are passed, only the first is considered. For more information, refer to revenue metadata. |
| commissionParticipant | Enum | The entity receiving the commission. Supported values: BRAND, CAPILLARY, AFFILIATE, END_CUSTOMER |
| defaultValue | Float | Default commission rate associated with the participant. Note: If no defaultValue is passed, then 0 is considered as the defaultValue. |
| segment | Object | Customer Segmentation involves logically grouping audiences based on shared characteristics. You can create segments using the Insights+ UI. For more information on creating segments, refer to this guide. You can use these segments to create rewards targeting specific customer groups. Use Case: Suppose you have a customer segment based on transaction volume, categorized into High, Medium, and Low buckets. If you want to offer rewards only to customers categorized as high-value transaction customers, you can use that specific customer segment and partition ID to tailor the rewards. For example, if a customer has 10,000 transactions in a month and falls into the top 3 transactions per month bucket, you can display only high-value rewards to them. The segment ID and partition ID are not currently available in the Insights+ UI. Note: The segments and partition information should be valid and the segments must be active while creating the reward. |
| segmentId | Integer | Enter the segment ID. The Segment ID is a unique identifier used to create or update segment information. |
| partitionId | Integer | Enter the partition ID. The Partition ID is a unique identifier used to create or update partition information. |
| cards | Array of Objects | A list of card series codes associated with the reward. There is no limit on the number of card series code. You can use this API to get the series code of the Card. NOTE: Provide either card or label details, both cannot be passed together. If a card or label is deactivated or marked as inactive, the response will be null. |
| labels | Array of Objects | List of Label IDs associated with the reward. You can get the Label ID from this API . There is no limit on the number of label IDs. |
{
"name": "testreward1poi",
"description": "testreward1",
"startTime": "2025-09-26T20:00:00",
"endTime": "2026-10-31T11:59:30",
"priority": 1,
"type": "VOUCHER",
"brandId": "1",
"enabled": true,
"intouchPoints": 500,
"geography": [
{
"countryId": 1
}
],
"categories": [
4
],
"rewardRank":"1",
"intouchSeriesId": "301233",
"redemptionType": "INTOUCH_REWARD",
"vendorRedemption": null,
"communications": [
"1"
],
"restrictions": {
"customerLevel": [
{
"kpi": "QUANTITY",
"limit": 10,
"repeatFrequencyType": "DAYS",
"interval": "30"
},
{
"kpi": "QUANTITY",
"limit": 50,
"repeatFrequencyType": "MONTHS",
"interval": "12"
}
],
"rewardLevel": [
{
"kpi": "QUANTITY",
"limit": 10000,
"repeatFrequencyType": "NO_LIMIT"
}
]
},
"supplementaryCriteriaRO": [
{
"loyaltyProgramId": 469,
"tierIds": null,
"partnerProgramIds": [
48
]
},
{
"loyaltyProgramId": 690,
"tierIds": null,
"partnerProgramIds": null
}
],
"customFields": {
"CF1": "Custom field 1"
},
"languageSpecificInfo": [
{
"languageCode": "en",
"name": "testreward1",
"description": "testreward1",
"imageId": "bef4d522-2cf8-4fea-8087-376c449d5c85",
"termNConditions": "t&c",
"thumbnailId": "c886f064-2b3f-4c19-9e86-7f7e5ab5ae04",
"termNConditionsId": "820a3d7f-2601-405b-9f56-4a3ba8e9df73",
"enabled": true
}
],
"isactive" : true
}
{
"name":"ABCD",
"description":"Reward",
"startTime": "2025-02-06T07:43:30.000Z",
"endTime": "2026-11-29T05:39:49.000Z",
"type": "POINTS",
"brandId": 3,
"priority": 1,
"enabled": true,
"intouchPoints": 1,
"intouchSeriesId": "6538e3ac60ce5c504144bb07",
"tier": "SILVER",
"geography": [
{
"countryId": 7
}
],
"languageSpecificInfo": [
{
"languageCode": "en",
"name": " INTOUCH Enabled",
"description": "Description",
"termNConditionsId": "EXDR12987R",
"imageId": "EXDR12987U",
"thumbnailId": "EXDR12987T",
"enabled": true,
"images": [
{
"name": "imagename1",
"id": "9b648b66-5700-4c6d-84ea-01ddf73927c6",
"url": "www.qwrety.com"
},
{
"name": "imagename2",
"id": "9b648b66-5700-4c6d-84ea-01ddf73927c6"
},
{
"name": "imagename2",
"id": "9b648b66-5700-4c6d-84ea-01ddf73927c6"
}
],
"videos": [
{
"name": "videoname1",
"id": "9b648b66-5700-4c6d-84ea-01ddf73927c6",
"isExternal": false
},
{
"name": "videoname1",
"url": "https://www.youtube.com/watch?v=a_aSgmOqgrA",
"isExternal": true
}
]
}
],
"categories": [
5
],
"redemptionType": "CART_PROMOTION",
"communications": [
4
],
"owners": [
{
"ownerType": "LOYALTY_PROGRAM",
"ownerId": "123"
}
]
}
{
"startTime": "2025-03-07T08:53:49.000Z",
"endTime": "2026-03-14T05:39:49.000Z",
"type": "POINTS",
"brandId": "8",
"priority": 1,
"enabled": true,
"intouchPoints": 3,
"intouchSeriesId": "73684275",
"tier": "GOLD",
"geography":
[
{
"countryId": "14"
}
],
"languageSpecificInfo":
[
{
"name": " INTOUCH Enabledsdqwerty",
"description": "Description",
"termNConditions": "ABC",
"thumbnailId": "EXDR12987T",
"imageId": "EXDR12987U",
"enabled": true,
"termNConditionsId": "EXDR12987R",
"languageCode": "en",
"customFields":{
"mandatory - CF1": "englishvalue1"
}
},
{
"name": " INTOUCH Enabledsdoiu",
"description": "Description",
"termNConditions": "ABCD",
"thumbnailId": "EXDR12987T",
"imageId": "EXDR12987U",
"enabled": true,
"termNConditionsId": "EXDR12987R",
"languageCode": "fr",
"customFields":{
"mandatory - CF1": "frenchvalue1",
"mandatory - CF2":"frenchvalue2"
}
}
],
"customFields":{
"mandatory - CF1": "rewardvalue1",
"mandatory - CF2": "rewardvalue2"
},
"categories":
[
"11"
],
"rewardRank":"1",
"redemptionType": "INTOUCH_REWARD",
"communications":
[
"11"
],
"vendorRedemption": null,
"group": null,
"label": null
}
{
"startTime": "2025-03-07T17:04:30.000Z",
"endTime": "2026-10-31T05:39:49.000Z",
"rewardRevenueMeta" : [
{
"commissionParticipant": "BRAND",
"commissionRate": "1.0",
"cycleStartDate": "2025-03-07T17:04:30.000Z",
"cycleEndDate": "2026-02-06T07:43:30.000Z"
},
{
"commissionParticipant": "AFFILIATE",
"commissionRate": "1.2",
"cycleStartDate": "2025-03-07T17:04:30.000Z",
"cycleEndDate": "2026-02-06T07:43:30.000Z"
}
],
"rewardRevenueDefaults": [
{
"commissionParticipant": "AFFILIATE",
"defaultValue": "1.1"
},
{
"commissionParticipant": "END_CUSTOMER",
"defaultValue": "1.3"
},
{
"commissionParticipant": "END_CUSTOMER",
"defaultValue": "1.3"
}
],
"type": "VOUCHER",
"brandId": 3,
"priority": 1,
"enabled": true,
"intouchPoints": 1,
"intouchSeriesId": "1135336",
"tier": "SILVER",
"geography": [
{
"countryId": 7
}
],
"languageSpecificInfo": [
{
"languageCode": "en",
"name": " INTOUCH Enabled",
"description": "Description",
"termNConditionsId": "EXDR12987R",
"imageId": "EXDR12987U",
"thumbnailId": "EXDR12987T",
"enabled": true
}
],
"categories": [
5
],
"redemptionType": "INTOUCH_REWARD",
"communications": [
4
],
"owners":[{
"ownerType":"LOYALTY_PROGRAM",
"ownerId":"123"
}
]
}
{
"name": "testreward1poitu",
"description": "testreward11",
"startTime": "2025-09-26T20:00:00",
"endTime": "2026-10-31T11:59:30",
"priority": 1,
"type": "VOUCHER",
"brandId": "1",
"enabled": true,
"intouchPoints": 500,
"geography": [
{
"countryId": 1
}
],
"paymentConfigs": [
{
"paymentMode": "POINTS",
"points":100
}
],
"categories": [
4
],
"rewardRank":"1",
"intouchSeriesId": "301233",
"redemptionType": "INTOUCH_REWARD",
"vendorRedemption": null,
"communications": [
"1"
],
"restrictions": {
"customerLevel": [
{
"kpi": "QUANTITY",
"limit": 10,
"repeatFrequencyType": "DAYS",
"interval": "30"
},
{
"kpi": "QUANTITY",
"limit": 50,
"repeatFrequencyType": "MONTHS",
"interval": "12"
}
],
"rewardLevel": [
{
"kpi": "QUANTITY",
"limit": 10000,
"repeatFrequencyType": "NO_LIMIT"
}
]
},
"supplementaryCriteriaRO": [
{
"loyaltyProgramId": 469,
"tierIds": null,
"partnerProgramIds": [
48
]
},
{
"loyaltyProgramId": 690,
"tierIds": null,
"partnerProgramIds": null
}
],
"customFields": {
"CF1": "Custom field 1"
},
"languageSpecificInfo": [
{
"languageCode": "en",
"name": "testreward1",
"description": "testreward1",
"imageId": "bef4d522-2cf8-4fea-8087-376c449d5c85",
"termNConditions": "t&c",
"thumbnailId": "c886f064-2b3f-4c19-9e86-7f7e5ab5ae04",
"termNConditionsId": "820a3d7f-2601-405b-9f56-4a3ba8e9df73",
"enabled": true
}
],
"isactive" : true
}
{
"startTime": "1817395653000",
"endTime": "1910179714000",
"type": "FREE_VOUCHER",
"brandId": 3,
"priority": 1,
"enabled": true,
"intouchPoints": 0,
"intouchSeriesId": "1137472",
"tier": "SILVER",
"geography": [
{
"countryId": 7
}
],
"languageSpecificInfo": [
{
"languageCode": "en",
"name": " English",
"description": "Description",
"termNConditionsId": "EXDR12987R",
"imageId": "EXDR12987U",
"thumbnailId": "EXDR12987T",
"enabled": true
}
],
"categories": [
5
],
"redemptionType": "INTOUCH_REWARD",
"communications": [
4
]
,
"segment":[
{
"segmentId":"6134",
"partitionId": ["2669"]
},
{
"segmentId":"6136",
"partitionId": ["2675"]
}
]
}
{
"name": "testname",
"description": "testname1",
"startTime": "2024-07-17T11:00:00.000Z",
"endTime": "2025-07-11T14:43:00.000Z",
"priority": 1,
"groups" : [
{
"groupName":"groupName012",
"groupRank": 8
},
{
"groupName":"groupName013"
// "groupRank": 6
}
],
"type": "VOUCHER",
"brandId": "1",
"enabled": true,
"intouchPoints": 500,
"geography": [
{
"countryId": 1
}
],
"paymentConfigs": [
{
"paymentMode": "POINTS",
"points":100
}
],
"categories": [
4
],
"rewardRank":"1",
"intouchSeriesId": "350219",
"redemptionType": "INTOUCH_REWARD",
"vendorRedemption": null,
"communications": [
"1"
],
"restrictions": {
"customerLevel": [
{
"kpi": "QUANTITY",
"limit": 10,
"repeatFrequencyType": "DAYS",
"interval": "30"
},
{
"kpi": "QUANTITY",
"limit": 50,
"repeatFrequencyType": "MONTHS",
"interval": "12"
}
],
"rewardLevel": [
{
"kpi": "QUANTITY",
"limit": 10000,
"repeatFrequencyType": "NO_LIMIT"
}
]
},
"customFields": {
"CF1": "Custom field 1"
},
"languageSpecificInfo": [
{
"languageCode": "en",
"name": "testreward1",
"description": "testreward1",
"imageId": "bef4d522-2cf8-4fea-8087-376c449d5c85",
"termNConditions": "t&c",
"thumbnailId": "c886f064-2b3f-4c19-9e86-7f7e5ab5ae04",
"termNConditionsId": "820a3d7f-2601-405b-9f56-4a3ba8e9df73",
"enabled": true
}
],
"isactive" : true
}
{
"name": "testreward1poitu",
"description": "testreward11",
"startTime": "2025-09-26T20:00:00",
"endTime": "2026-10-31T11:59:30",
"priority": 1,
"type": "VOUCHER",
"brandId": "1",
"enabled": true,
"intouchPoints": 500,
"geography": [
{
"countryId": 1
}
],
"paymentConfigs": [
{
"paymentMode": "POINTS",
"points": 150
},
{
"paymentMode": "CASH",
"cash": 500
},
{
"paymentMode": "POINTS_CASH",
"points": 200,
"cash": 500
},
],
"categories": [
4
],
"rewardRank":"1",
"intouchSeriesId": "301233",
"redemptionType": "INTOUCH_REWARD",
"vendorRedemption": null,
"communications": [
"1"
],
"restrictions": {
"customerLevel": [
{
"kpi": "QUANTITY",
"limit": 10,
"repeatFrequencyType": "DAYS",
"interval": "30"
},
{
"kpi": "QUANTITY",
"limit": 50,
"repeatFrequencyType": "MONTHS",
"interval": "12"
}
],
"rewardLevel": [
{
"kpi": "QUANTITY",
"limit": 10000,
"repeatFrequencyType": "NO_LIMIT"
}
]
},
"supplementaryCriteriaRO": [
{
"loyaltyProgramId": 469,
"tierIds": null,
"partnerProgramIds": [
48
]
},
{
"loyaltyProgramId": 690,
"tierIds": null,
"partnerProgramIds": null
}
],
"customFields": {
"CF1": "Custom field 1"
},
"languageSpecificInfo": [
{
"languageCode": "en",
"name": "testreward1",
"description": "testreward1",
"imageId": "bef4d522-2cf8-4fea-8087-376c449d5c85",
"termNConditions": "t&c",
"thumbnailId": "c886f064-2b3f-4c19-9e86-7f7e5ab5ae04",
"termNConditionsId": "820a3d7f-2601-405b-9f56-4a3ba8e9df73",
"enabled": true
}
],
"isactive" : true
}
{
"name": "testreward1poitu",
"description": "testreward11",
"startTime": "2025-09-26T20:00:00",
"endTime": "2026-10-31T11:59:30",
"priority": 1,
"type": "VOUCHER",
"brandId": "1",
"enabled": true,
"intouchPoints": 500,
"geography": [
{
"countryId": 1
}
],
"paymentConfigs": [
{
"paymentMode": "POINTS",
"points": 150
}
],
"categories": [
4
],
"rewardRank":"1",
"intouchSeriesId": "301233",
"redemptionType": "INTOUCH_REWARD",
"vendorRedemption": null,
"communications": [
"1"
],
"restrictions": {
"customerLevel": [
{
"kpi": "QUANTITY",
"limit": 10,
"repeatFrequencyType": "DAYS",
"interval": "30"
},
{
"kpi": "QUANTITY",
"limit": 50,
"repeatFrequencyType": "MONTHS",
"interval": "12"
}
],
"rewardLevel": [
{
"kpi": "QUANTITY",
"limit": 10000,
"repeatFrequencyType": "NO_LIMIT"
}
]
},
"supplementaryCriteriaRO": [
{
"loyaltyProgramId": 469,
"tierIds": null,
"partnerProgramIds": [
48
]
},
{
"loyaltyProgramId": 690,
"tierIds": null,
"partnerProgramIds": null
}
],
"customFields": {
"CF1": "Custom field 1"
},
"languageSpecificInfo": [
{
"languageCode": "en",
"name": "testreward1",
"description": "testreward1",
"imageId": "bef4d522-2cf8-4fea-8087-376c449d5c85",
"termNConditions": "t&c",
"thumbnailId": "c886f064-2b3f-4c19-9e86-7f7e5ab5ae04",
"termNConditionsId": "820a3d7f-2601-405b-9f56-4a3ba8e9df73",
"enabled": true
}
],
"isactive" : true
}
{
"name": "testreward1poitu",
"description": "testreward11",
"startTime": "2025-09-26T20:00:00",
"endTime": "2026-10-31T11:59:30",
"priority": 1,
"type": "VOUCHER",
"brandId": "1",
"enabled": true,
"intouchPoints": 500,
"geography": [
{
"countryId": 1
}
],
"paymentConfigs": [
{
"paymentMode": "CASH",
"cash": 300
}
],
"categories": [
4
],
"rewardRank":"1",
"intouchSeriesId": "301233",
"redemptionType": "INTOUCH_REWARD",
"vendorRedemption": null,
"communications": [
"1"
],
"restrictions": {
"customerLevel": [
{
"kpi": "QUANTITY",
"limit": 10,
"repeatFrequencyType": "DAYS",
"interval": "30"
},
{
"kpi": "QUANTITY",
"limit": 50,
"repeatFrequencyType": "MONTHS",
"interval": "12"
}
],
"rewardLevel": [
{
"kpi": "QUANTITY",
"limit": 10000,
"repeatFrequencyType": "NO_LIMIT"
}
]
},
"supplementaryCriteriaRO": [
{
"loyaltyProgramId": 469,
"tierIds": null,
"partnerProgramIds": [
48
]
},
{
"loyaltyProgramId": 690,
"tierIds": null,
"partnerProgramIds": null
}
],
"customFields": {
"CF1": "Custom field 1"
},
"languageSpecificInfo": [
{
"languageCode": "en",
"name": "testreward1",
"description": "testreward1",
"imageId": "bef4d522-2cf8-4fea-8087-376c449d5c85",
"termNConditions": "t&c",
"thumbnailId": "c886f064-2b3f-4c19-9e86-7f7e5ab5ae04",
"termNConditionsId": "820a3d7f-2601-405b-9f56-4a3ba8e9df73",
"enabled": true
}
],
"isactive" : true
}
{
"name": "testreward1poitu",
"description": "testreward11",
"startTime": "2025-09-26T20:00:00",
"endTime": "2026-10-31T11:59:30",
"priority": 1,
"type": "VOUCHER",
"brandId": "1",
"enabled": true,
"intouchPoints": 500,
"geography": [
{
"countryId": 1
}
],
"paymentConfigs": [
{
"paymentMode": "POINTS_CASH",
"points": 300,
"cash": 200
}
],
"categories": [
4
],
"rewardRank":"1",
"intouchSeriesId": "301233",
"redemptionType": "INTOUCH_REWARD",
"vendorRedemption": null,
"communications": [
"1"
],
"restrictions": {
"customerLevel": [
{
"kpi": "QUANTITY",
"limit": 10,
"repeatFrequencyType": "DAYS",
"interval": "30"
},
{
"kpi": "QUANTITY",
"limit": 50,
"repeatFrequencyType": "MONTHS",
"interval": "12"
}
],
"rewardLevel": [
{
"kpi": "QUANTITY",
"limit": 10000,
"repeatFrequencyType": "NO_LIMIT"
}
]
},
"supplementaryCriteriaRO": [
{
"loyaltyProgramId": 469,
"tierIds": null,
"partnerProgramIds": [
48
]
},
{
"loyaltyProgramId": 690,
"tierIds": null,
"partnerProgramIds": null
}
],
"customFields": {
"CF1": "Custom field 1"
},
"languageSpecificInfo": [
{
"languageCode": "en",
"name": "testreward1",
"description": "testreward1",
"imageId": "bef4d522-2cf8-4fea-8087-376c449d5c85",
"termNConditions": "t&c",
"thumbnailId": "c886f064-2b3f-4c19-9e86-7f7e5ab5ae04",
"termNConditionsId": "820a3d7f-2601-405b-9f56-4a3ba8e9df73",
"enabled": true
}
],
"isactive" : true
}
{
"name": "testreward1poitu",
"description": "testreward11",
"startTime": "2025-09-26T20:00:00",
"endTime": "2026-10-31T11:59:30",
"priority": 1,
"type": "VOUCHER",
"brandId": "1",
"enabled": true,
"intouchPoints": 500,
"geography": [
{
"countryId": 1
}
],
"paymentConfigs": [
{
"paymentMode": "CONV_RATIO",
"conversionRatio": 0.33
}
],
"categories": [
4
],
"rewardRank":"1",
"intouchSeriesId": "301233",
"redemptionType": "MILES",
"vendorRedemption": null,
"communications": [
"1"
],
"restrictions": {
"customerLevel": [
{
"kpi": "QUANTITY",
"limit": 10,
"repeatFrequencyType": "DAYS",
"interval": "30"
},
{
"kpi": "QUANTITY",
"limit": 50,
"repeatFrequencyType": "MONTHS",
"interval": "12"
}
],
"rewardLevel": [
{
"kpi": "QUANTITY",
"limit": 10000,
"repeatFrequencyType": "NO_LIMIT"
}
]
},
"supplementaryCriteriaRO": [
{
"loyaltyProgramId": 469,
"tierIds": null,
"partnerProgramIds": [
48
]
},
{
"loyaltyProgramId": 690,
"tierIds": null,
"partnerProgramIds": null
}
],
"customFields": {
"CF1": "Custom field 1"
},
"languageSpecificInfo": [
{
"languageCode": "en",
"name": "testreward1",
"description": "testreward1",
"imageId": "bef4d522-2cf8-4fea-8087-376c449d5c85",
"termNConditions": "t&c",
"thumbnailId": "c886f064-2b3f-4c19-9e86-7f7e5ab5ae04",
"termNConditionsId": "820a3d7f-2601-405b-9f56-4a3ba8e9df73",
"enabled": true
}
],
"isactive" : true
}
{
"name": "testreward1poitu",
"description": "testreward11",
"startTime": "2025-09-26T20:00:00",
"endTime": "2026-10-31T11:59:30",
"priority": 1,
"type": "VOUCHER",
"brandId": "1",
"enabled": true,
"intouchPoints": 500,
"geography": [
{
"countryId": 1
}
],
"paymentConfigs": [
{
"paymentMode": "FREE"
}
],
"categories": [
4
],
"rewardRank":"1",
"intouchSeriesId": "301233",
"redemptionType": "MILES",
"vendorRedemption": null,
"communications": [
"1"
],
"restrictions": {
"customerLevel": [
{
"kpi": "QUANTITY",
"limit": 10,
"repeatFrequencyType": "DAYS",
"interval": "30"
},
{
"kpi": "QUANTITY",
"limit": 50,
"repeatFrequencyType": "MONTHS",
"interval": "12"
}
],
"rewardLevel": [
{
"kpi": "QUANTITY",
"limit": 10000,
"repeatFrequencyType": "NO_LIMIT"
}
]
},
"supplementaryCriteriaRO": [
{
"loyaltyProgramId": 469,
"tierIds": null,
"partnerProgramIds": [
48
]
},
{
"loyaltyProgramId": 690,
"tierIds": null,
"partnerProgramIds": null
}
],
"customFields": {
"CF1": "Custom field 1"
},
"languageSpecificInfo": [
{
"languageCode": "en",
"name": "testreward1",
"description": "testreward1",
"imageId": "bef4d522-2cf8-4fea-8087-376c449d5c85",
"termNConditions": "t&c",
"thumbnailId": "c886f064-2b3f-4c19-9e86-7f7e5ab5ae04",
"termNConditionsId": "820a3d7f-2601-405b-9f56-4a3ba8e9df73",
"enabled": true
}
],
"isactive" : true
}
{
"name": "rewardname",
"description": "testreward",
"startTime": "2024-08-26T06:29:00.000Z",
"endTime": "2025-07-11T14:43:00.000Z",
"priority": 1,
"type": "VOUCHER",
"brandId": "1",
"enabled": true,
"intouchPoints": 500,
"geography": [
{
"countryId": 1
}
],
"paymentConfigs": [
{
"paymentMode": "CONV_RATIO",
"conversionRatio": 0.33
}
],
"categories": [
4
],
"rewardRank":"1",
"redemptionType": "MILES",
"vendorRedemption": null,
"communications": [
"1"
],
"restrictions": {
"customerLevel": [
{
"kpi": "REDEMPTION_VALUE",
"limit": 1000,
"repeatFrequencyType": "MONTHS",
"interval": "30"
},
{
"kpi": "QUANTITY",
"limit": 50,
"repeatFrequencyType": "DAYS",
"interval": "12"
}
],
"rewardLevel": [
{
"kpi": "REDEMPTION_VALUE",
"limit": 10000,
"repeatFrequencyType": "NO_LIMIT"
}
]
},
"customFields": {
"CF1": "Custom field 1"
},
"languageSpecificInfo": [
{
"languageCode": "en",
"name": "testreward1",
"description": "testreward1",
"imageId": "bef4d522-2cf8-4fea-8087-376c449d5c85",
"termNConditions": "t&c",
"thumbnailId": "c886f064-2b3f-4c19-9e86-7f7e5ab5ae04",
"termNConditionsId": "820a3d7f-2601-405b-9f56-4a3ba8e9df73",
"enabled": true
}
],
"isactive" : true
}
{
"name": "RewardName",
"description": "TestReward",
"startTime": "2025-11-28T13:56:00.000Z",
"endTime": "2026-11-28T14:10:00.000Z",
"type": "FREE_VOUCHER",
"brandId": 1,
"priority": 1,
"enabled": true,
"intouchPoints": 0,
"tier": "PLATINUM",
"languageSpecificInfo": [
{
"languageCode": "en",
"name": " INTOUCH Enabled",
"description": "Description",
"termNConditionsId": "EXDR12987R",
"imageId": "EXDR12987U",
"thumbnailId": "EXDR12987T",
"enabled": true
}
],
"redemptionType": "PHYSICAL_REWARD",
"labels":[12751,5462]
}
{
"name": "RewardName",
"description": "TestReward",
"startTime": "2025-11-28T13:56:00.000Z",
"endTime": "2026-11-28T14:10:00.000Z",
"type": "FREE_VOUCHER",
"brandId": 1,
"priority": 1,
"enabled": true,
"intouchPoints": 0,
"tier": "PLATINUM",
"languageSpecificInfo": [
{
"languageCode": "en",
"name": " INTOUCH Enabled",
"description": "Description",
"termNConditionsId": "EXDR12987R",
"imageId": "EXDR12987U",
"thumbnailId": "EXDR12987T",
"enabled": true
}
],
"redemptionType": "PHYSICAL_REWARD",
"cards":["26NOV2024TRYLEN17","26NOV2024TRYLEN18"]
}
Response parameters
| Parameter Name | Data Type | Description |
|---|---|---|
| status | Object | Contains details about the status of the request |
| success | Boolean | Indicates whether the request was successful. |
| code | Integer | Status code associated with the response. |
| message | String | The descriptive message of the response, |
| reward | Object | Contains details about the reward created |
| id | Integer | Unique identifier for the created reward |
{
"status": {
"success": true,
"code": 6002,
"message": "Reward created successfully"
},
"reward": {
"id": 124158
}
}
{
"status": {
"success": false,
"code": 6003,
"message": "Unable to create reward as Org doesn't have the custom field/s: CF0"
},
"reward": null
}
{
"status": {
"success": false,
"code": 400,
"message": "Conversion ratio can be set only for MILES, CASH_WALLET and CHARITY content types."
}
}
{
"status": {
"success": false,
"code": 400,
"message": "Multiple payments is not supported within FREE and CONV_RATIO modes"
}
}
{
"status": {
"success": false,
"code": 6003,
"message": "Unable to create reward as Invalid Segment Id: 6136"
},
"reward": null
}
{
"status": {
"success": false,
"code": 400,
"message": "Vendor redemption is required in case of Vendor rewards"
}
}
{
"status": {
"success": false,
"code": 400,
"message": "Reward Term & Conditions can't be null or empty."
}
}
{
"status": {
"success": false,
"code": 6003,
"message": "Unable to create reward as Label not found for label_id: 12749822"
},
"reward": null
}
{
"status": {
"success": false,
"code": 6003,
"message": "Unable to create reward as Card series not found for series_code: 26NOV2024TR573489rbjkefw"
},
"reward": null
}
API-specific error codes
| Error code | Description |
|---|---|
| 6003 | - Reward creation failed due to the absence of a required custom field in the Org settings - Invalid segment ID |