👍
Note
For detailed information about our APIs and for hands-on testing, refer documentation in API overview and step-by-step guide on making your first API call in Make your first API call .

Prerequisites

Authentication: Basic or OAuth authentication details
Access group resource: WRITE access to Communication access group resource

Resource information


URI	/communications/sendMessage?channel={channel}
HTTP method	POST
Rate limit

API endpoint example

`https://eu.api.capillarytech.com/v1.1/communications/sendMessage?channel=sms

Path parameter

Parameter	Datatype	Description
channel	Enum	The communication channel. The supported values are sms, whatsapp, email and zalo. The values are not case-sensitive. Default value-sms.

Request Body Parameters (SMS)

Parameter	Datatype	Description
sms*	array-obj	Details of the SMS to send. Pass each SMS in a separate object.
to*	string	Mobile number of the recipient.
body*	string	Message content to be sent.
scheduled_time(Xml) / scheduledTime(Json)	date-time	Date and time of sending in ISO standard format.
sender	string	Sender ID from which the message has to go (sender IDs configured for the respective OU). If not passed, the default sender ID of the org is considered.

Request body (Email)

Parameter	Datatype	Description
email*	array-obj	Complete details of the email to send.
to*	string	Recipient’s email ID.
cc	string	Email ID to be included in CC
bcc	string	Email IDs to included in BCC.
from*	string	Email ID of the sender.
subject*	string	Subject of the email.
body*	string	Body of the email.
attachments	obj	Details of the attachment used in the email.
attachment	array-obj	Details of each attachment in email.
file_name	string	Name of the attached file.
file_type	string	Type of the file (file format).
file_data	string	Encoded data of the attachment.
file_encoding_type	string	Encoding type of the attachment provided in fileData. Required for all base64 encoded image formats such as JPG, PNG, JPEG, and GIF. This is not required for other file types like TXT, and PDF which are not base64 encoded.
scheduled_time	date-time	ISO standard date and time of scheduling the email.

Request body (WhatsApp)

Parameter	Datatype	Description
whatsappMessage*	array-obj	Details of the WhatsApp message to send. Pass each WhatsApp message in a separate object.
receiver*	string	Mobile number of the recipient.
template*	string	Message content to be sent. This is the content that will be communicated to the customer/user.
scheduled_time(Xml) / scheduledTime(Json)	date-time	ISO standard date and time of scheduling the message.

Request body (Zalo)

Parameter	Datatype	Description
zaloMessage*	array-obj	Details of the Zalo message to send. Pass each Zalo message in a separate object.
receiver*	string	Mobile number of the recipient.
template*	string	Message content to be sent. This is the content that will be communicated to the user.
scheduled_time(Xml) / scheduledTime(Json)	date-time	ISO standard date and time of scheduling the message.

Example request body (JSON)

{
    "root": {
        "sms": [
            {
                "to": "919591471711",
                "body": "747977-is the OTP for company X. Valid for 15 minutes. flob0a0BiPA",
                "scheduledTime": "2024-02-22T00:25:06+05:30"
            },
            {
                "to": "919591471711",
                "body": "821341 is the OTP for company Y. Valid for 15 minutes. flob0a0BiPA",
                "scheduledTime": "2024-02-22T09:25:06+05:30"
            }
        ]
    }
}

{
  "root": {
    "email": [
      {
        "to": "[email protected]",
        "cc": "",
        "bcc": "",
        "from": "[email protected]",
        "subject": "Testingemail",
        "scheduledTime": "2024-02-22T00:25:06+05:30"
      }
    ]
  }
}

{
  "root": {
    "whatsappMessage": [
      {
        "receiver": "919591471711",
        "template": "747977 is the OTP for Go+. Valid for 15 minutes. f1obOaOBiPA",
        "scheduledTime": "2024-02-22T00:25:06+05:30"
      }
    ]
  }
}

{
  "root": {
    "zaloMessage": [
      {
        "receiver": "919591471711",
        "template": "747977 is the OTP for Go+. Valid for 15 minutes. f1obOaOBiPA",
        "scheduledTime": "2024-02-22T00:25:06+05:30"
      }
    ]
  }
}

Example request body (XML)

<root>
    <sms>
        <to>8971345617</to>
        <body>Testing body 1</body>
    </sms>
</root>

<root>
    <email>
        <to>[email protected]</to>
        <from>[email protected]</from>
        <subject>OTP</subject>
        <body>OTP to verify is 999999.</body>
        <scheduled_time>2024-02-22T00:25:06+05:30</scheduled_time>
    </email>
</root>

<root>
    <whatsappMessage>
        <receiver>919442450602</receiver>
        <template>OTP body</template>
        <scheduled_time>2024-02-22T00:25:06+05:30</scheduled_time>
    </whatsappMessage>
</root>

<root>
    <zaloMessage>
        <receiver>919442450602</receiver>
        <template>OTP body</template>
        <scheduled_time>2024-02-22T00:25:06+05:30</scheduled_time>
    </zaloMessage>
</root>

Response (JSON)

{
    "status": {
        "count": 2,
        "statusCode": {
            "status": true,
            "message": "Success",
            "code": 200
        },
        "successCount": 2,
        "warnings": [],
        "warningsAsStatusCode": [],
        "message": "Success",
        "code": 200,
        "success": true
    },
    "smsList": [
        {
            "sms": {
                "to": "9919591471711",
                "body": "821341 is the OTP for company Y. Valid for 15 minutes. flob0a0BiPA",
                "scheduledTime": "2024-02-22T00:25:06+05:30",
                "sender": ""
            },
            "errors": [],
            "warnings": []
        },
        {
            "sms": {
                "to": "9919591471711",
                "body": "747977 is the OTP for Shell Go+. Valid for 15 minutes. f1obOaOBiPA",
                "scheduledTime": "2024-02-22T09:25:06+05:30",
                "sender": ""
            },
            "errors": [],
            "warnings": []
        }
    ]
}

{
    "status": {
        "count": 1,
        "statusCode": {
            "status": true,
            "message": "Success",
            "code": 200
        },
        "successCount": 1,
        "warnings": [],
        "warningsAsStatusCode": [],
        "message": "Success",
        "code": 200,
        "success": true
    },
    "emails": [
        {
            "email": {
                "to": "[email protected]",
                "body": "",
                "scheduledTime": "2024-02-26T14:46:31+05:30",
                "cc": "",
                "bcc": "",
                "from": "[email protected]",
                "subject": "Testingemail",
                "fileHandler": [],
                "attachments": [],
                "labelOfSender": "Inventory",
                "senderEmail": "[email protected]",
                "replyToEmail": "[email protected]"
            },
            "errors": [],
            "warnings": []
        }
    ]
}

{
    "status": {
        "count": 1,
        "statusCode": {
            "status": true,
            "message": "Success",
            "code": 200
        },
        "successCount": 1,
        "warnings": [],
        "warningsAsStatusCode": [],
        "message": "Success",
        "code": 200,
        "success": true
    },
    "whatsapp": [
        {
            "whatsappMessage": {
                "scheduledTime": "2024-02-26T14:47:42+05:30",
                "template": "747977 is the OTP for Go+. Valid for 15 minutes. f1obOaOBiPA",
                "receiver": "919591471711"
            },
            "errors": [],
            "warnings": []
        }
    ]
}

{
    "status": {
        "count": 1,
        "statusCode": {
            "status": true,
            "message": "Success",
            "code": 200
        },
        "successCount": 1,
        "warnings": [],
        "warningsAsStatusCode": [],
        "message": "Success",
        "code": 200,
        "success": true
    },
    "zalo": [
        {
            "zaloMessage": {
                "scheduledTime": "2024-02-26T14:54:08+05:30",
                "receiver": "919591471711",
                "template": "747977 is the OTP for Go+. Valid for 15 minutes. f1obOaOBiPA"
            },
            "errors": [],
            "warnings": []
        }
    ]
}

Response (XML)

<response>
    <status>
        <message>Success</message>
        <code>200</code>
        <success>true</success>
        <totalCount>1</totalCount>
        <successCount>1</successCount>
    </status>
    <messages>
        <smsData>
            <sms>
                <status>Queued</status>
                <nsAdminId>1706734307814</nsAdminId>
                <sender></sender>
                <to>918971345617</to>
                <body>Testing body 1</body>
                <scheduledTime>2024-02-26 14:59:49</scheduledTime>
            </sms>
        </smsData>
    </messages>
</response>

<response>
    <status>
        <message>Success</message>
        <code>200</code>
        <success>true</success>
        <totalCount>1</totalCount>
        <successCount>1</successCount>
    </status>
    <emails>
        <emailData>
            <email>
                <from>[email protected]</from>
                <to>[email protected]</to>
                <cc></cc>
                <bcc></bcc>
                <subject>OTP</subject>
                <scheduledTime>2024-02-22 00:25:06</scheduledTime>
            </email>
        </emailData>
    </emails>
</response>

<response>
    <status>
        <message>Success</message>
        <code>200</code>
        <success>true</success>
        <totalCount>1</totalCount>
        <successCount>1</successCount>
    </status>
    <whatsapp>
        <whatsappData>
            <whatsappMessage>
                <template>OTP body</template>
                <receiver>919442450602</receiver>
                <scheduledTime>2024-02-22 00:25:06</scheduledTime>
            </whatsappMessage>
        </whatsappData>
    </whatsapp>
</response>

<response>
    <status>
        <message>Success</message>
        <code>200</code>
        <success>true</success>
        <totalCount>1</totalCount>
        <successCount>1</successCount>
    </status>
    <zalo>
        <zaloData>
            <zaloMessage>
                <template>OTP body</template>
                <receiver>919442450602</receiver>
                <scheduledTime>2024-02-22 00:25:06</scheduledTime>
            </zaloMessage>
        </zaloData>
    </zalo>
</response>

Send communication message

👍
Note

Prerequisites

Resource information

API endpoint example

Path parameter

Request Body Parameters (SMS)

Request body (Email)

Request body (WhatsApp)

Request body (Zalo)

Example request body (JSON)

Example request body (XML)

Response (JSON)

Response (XML)

👍Note

Prerequisites

Resource information

API endpoint example

Path parameter

Request Body Parameters (SMS)

Request body (Email)

Request body (WhatsApp)

Request body (Zalo)

Example request body (JSON)

Example request body (XML)

Response (JSON)

Response (XML)

👍
Note