Points represent loyalty points issued to customers through Loyalty+, Engage+, GoodWill (Member Care), or Data Import. Customers can redeem the points within the validity period and can also transfer their points to other loyalty customers.
Status Codes
Success Codes
Code
Description
800
Points redeemed successfully, points can be redeemed
Error Codes
Code
Description
412
Configuration key CONF_FRAUD_STATUS_CHECK_POINTS_TRANSFERin the config_keys table is not set properly.
413
Problem fetching the configuration key CONF_FRAUD_STATUS_CHECK_POINTS_TRANSFER
414
Destination customer status is fraud. Points cannot be transferred to customers with fraud status.
415
Source customer status is fraud. Points cannot be transferred by customers with fraud status.
416
Points related validation failed from Thrift.
417
Customer with fraud status exists.
418
From and To customers are same.
419
Merged customer found with id: {x}, where x is the user id of the customer.
686
User is from campaign and has not enrolled in the loyalty program. Points redemption is not applicable for the user.
801
Points you are trying to redeem are invalid
802
Mobile number/email id/external id you have entered is invalid
803
Unable to redeem. The points you are trying to redeem is more than the available points
804
Insufficient current points.
805
Insufficient lifetime points.
806
Insufficient lifetime purchases amount.
807
Unable to redeem. Make sure that the points you are trying to redeem is a multiple of . Check the points redemption configuration of your organization.
808
Unable to redeem. Validation code is invalid.
809
Unable to process. Customer is marked as fraud.
810
Mismatch in points for revert API call
811
The transaction number entered to redeem/revert points is invalid
812
The points have been reverted already for this transaction number
813
Insufficient current points available for redemption
814
No points were redeemed on this transaction number
815
Unable to process points at this moment. Please try again later
816
Unable to find customer in this organization
817
Points redemption failed.
818
Current points are less than points requested for redemption.
819
Points you are trying to redeem are more than the maximum allowed redemption limit.
820
Unable to process. Customer is marked as fraud
821
Points you are trying to redeem are less than the minimum redemption limit
822
Unable to find missed call from the registered mobile number
823
Missed call redemption is disabled for your organization
824
Mobile number validation is mandatory for redeeming points
825
Client signature is required
826
Invalid points category or invalid configuration
827
Unable to redeem points. Points redemption is enabled for your organization.
859
The redemption time you have passed is invalid
860
Unable to issue OTP.
881
Customer is not registered into the loyalty program.
886
Unable to process points. Please try again later.
887
Unable to process points. Please try again later.
888
Configuration is invalid. Please report to Capillary Support
889
Points processing failed. Please try again later.
894
Unable to process points at this moment. Please try again later
895
Loyalty program is not configured for your organization.
896
Unable to process points. Please try again later.
898
Unable to process points at this moment. Please try again later
899
Configuration is invalid. Please report to Capillary Support
901
Invalid points or points redemption Id passed.
902
Redemption ID does not exist.
903
Unable to redeem points.
904
Invalid customer details passed.
3045
Points Redemption is not allowed for the customer with id {x} as the status is fraud.
3802
Points reversal redeemed points already reversed.
Warning Codes
Code
Description
872
Unable to fetch points-to-currency conversion ratio.
873
Invalid transaction number passed.
876
Points are redeemable but unable to generate OTP.
877
Unable to allocate points.
900
Pending events present in queue for this user. Queue size-{0},failed event -{1},reason -{2},status code -{3}.
901
Invalid points or points redemption ID.
902
Redemption ID does not exist.
903
Unable to redeem points.
904
Invalid customer details passed.
905
points redemption reversal is disabled for the org.
