get https://{host}/v2/customers//retroRequest
Retrieves the transaction retro requests of the customer.
Resource information
| URI | v2/customers/lookup/retroRequest |
| HTTP method | GET |
| Pagination supported | Yes |
| Rate Limit | NA |
| Batch support | NA |
Response Parameters
| Parameter | Description |
|---|---|
| pagination.limit | Maximum number of records returned per page (default: 10) |
| pagination.offset | Number of records skipped from the beginning |
| pagination.total | Total count of available retro requests |
| data id | Unique ID of the retro request |
| -status | Current status (e.g., "PENDING") |
| -addedBy | Contains details of staff/user who created the request |
| -addedByParent | Contains parent entity details (e.g., store) |
| -updatedBy | Contains details of last updater |
| -addedOn | Timestamp when request was created (ISO 8601 format) |
| -updatedOn | Timestamp when request was last updated |
| -userId | Customer ID associated with the request |
| -requestId | Unique transaction request ID |
| -baseType | Always "RETRO" for retro requests |
| -transactionId | Original transaction ID being retro-tagged |
| -reqAdd | Boolean indicating if request is additive |
| -oneStep | Boolean indicating one-step processing status |
{
"pagination": {
"limit": 10,
"offset": 20,
"total": 3
},
"data": [
{
"id": 38959,
"status": "PENDING",
"addedBy": {
"id": 75155295,
"code": "sant.p_123",
"description": "",
"name": "sant.p_123",
"type": "TILL",
"referenceId": -1,
"adminType": "GENERAL",
"isActive": true,
"isOuEnabled": false,
"timeZoneId": 191,
"currencyId": 95,
"languageId": 148,
"default": false
},
"addedByParent": {
"id": 75152715,
"code": "doc123",
"description": "",
"name": "DocStore",
"type": "STORE",
"referenceId": -1,
"adminType": "GENERAL",
"isActive": true,
"isOuEnabled": false,
"timeZoneId": 191,
"currencyId": 95,
"languageId": 148,
"default": false
},
"updatedBy": {
"id": 75155295,
"code": "sant.p_123",
"description": "",
"name": "sant.p_123",
"type": "TILL",
"referenceId": -1,
"adminType": "GENERAL",
"isActive": true,
"isOuEnabled": false,
"timeZoneId": 191,
"currencyId": 95,
"languageId": 148,
"default": false
},
"addedOn": "2025-05-02T11:53:46Z",
"updatedOn": "2025-05-02T11:53:46Z",
"userId": 565032200,
"requestId": 13048217,
"baseType": "RETRO",
"reason": "",
"comments": "",
"transactionId": 323391839,
"warnings": [],
"reqAdd": true,
"oneStep": false
},
{
"id": 38256,
"status": "PENDING",
"addedBy": {
"id": 75155295,
"code": "sant.p_123",
"description": "",
"name": "sant.p_123",
"type": "TILL",
"referenceId": -1,
"adminType": "GENERAL",
"isActive": true,
"isOuEnabled": false,
"timeZoneId": 191,
"currencyId": 95,
"languageId": 148,
"default": false
},
"addedByParent": {
"id": 75152715,
"code": "doc123",
"description": "",
"name": "DocStore",
"type": "STORE",
"referenceId": -1,
"adminType": "GENERAL",
"isActive": true,
"isOuEnabled": false,
"timeZoneId": 191,
"currencyId": 95,
"languageId": 148,
"default": false
},
"updatedBy": {
"id": 75155295,
"code": "sant.p_123",
"description": "",
"name": "sant.p_123",
"type": "TILL",
"referenceId": -1,
"adminType": "GENERAL",
"isActive": true,
"isOuEnabled": false,
"timeZoneId": 191,
"currencyId": 95,
"languageId": 148,
"default": false
},
"addedOn": "2025-04-02T04:49:06Z",
"updatedOn": "2025-04-02T04:49:06Z",
"userId": 565032200,
"requestId": 13019491,
"baseType": "RETRO",
"reason": "",
"comments": "",
"transactionId": 323274585,
"warnings": [],
"reqAdd": true,
"oneStep": false
},
{
"id": 38236,
"status": "PENDING",
"addedBy": {
"id": 75155295,
"code": "sant.p_123",
"description": "",
"name": "sant.p_123",
"type": "TILL",
"referenceId": -1,
"adminType": "GENERAL",
"isActive": true,
"isOuEnabled": false,
"timeZoneId": 191,
"currencyId": 95,
"languageId": 148,
"default": false
},
"addedByParent": {
"id": 75152715,
"code": "doc123",
"description": "",
"name": "DocStore",
"type": "STORE",
"referenceId": -1,
"adminType": "GENERAL",
"isActive": true,
"isOuEnabled": false,
"timeZoneId": 191,
"currencyId": 95,
"languageId": 148,
"default": false
},
"updatedBy": {
"id": 75155295,
"code": "sant.p_123",
"description": "",
"name": "sant.p_123",
"type": "TILL",
"referenceId": -1,
"adminType": "GENERAL",
"isActive": true,
"isOuEnabled": false,
"timeZoneId": 191,
"currencyId": 95,
"languageId": 148,
"default": false
},
"addedOn": "2025-04-01T09:03:20Z",
"updatedOn": "2025-04-01T09:03:20Z",
"userId": 565032200,
"requestId": 13018738,
"baseType": "RETRO",
"reason": "",
"comments": "",
"transactionId": 323271072,
"warnings": [],
"reqAdd": true,
"oneStep": false
}
],
"warnings": [],
"errors": []
}
Retro transaction is conversion of non-member transactions to a loyalty transaction by tagging a previous transaction of a customer (once registered).
- You can enable retro transaction for the org with CONF_RETRO_TRANSACTION_ENABLE on the Billing configuration page. That is, InTouch > Settings > Systems & Deployment > InTouch PoS Configuration > Billing.
- Check the following configurations for maximum days allowed and minimum time limit required after customer registration to tag a not-interested transaction to that customer.
- CONF_CLIENT_RETRO_MAX_ALLOWED_AGE_DAYS
- CONF_CLIENT_RETRO_DELAY_SINCE_REGISTRATION_HOURS
API specific Error code
| Error Code | Description | Reason |
|---|---|---|
| 9050 | Request not found | Invalid or unsupported customer Id |