This API allows users to retrieve audit logs for specific entities. The API provides detailed records of actions and events associated with the chosen entity. At present, CUSTOMER and CARD entities are supported.

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For an overview on our APIs and for hands-on testing, refer to API overview and Make your first API call documentation.

Prerequisites

Basic or OAuth credentials
For Custom and Extended fields, make sure that the audit log trial for the entity is enabled. For more information, refer to the documentation on Setting up Entities and Fields.
Access to the Behavioural events access group. For information on access groups, refer to the access group documentation.

API features

Feature	Availability/Info
Pagination	Yes
Rate limit	Refer to rate limit documentation

API endpoint example

https://eu.api.capillarytech.com/api_gateway/v2/audits?entityType=CUSTOMER&entityId=98662653&source=INSTORE

Request query parameters

Parameter (Parameters marked with are mandatory)	Type	Description
entityType*	enum	The type of entity for which you want to fetch audit logs. Supported values: CUSTOMER, CARD.
entityId*	Long	The unique identifier corresponding to the entity.
source	String	The source of the entity. For example, INSTORE, FACEBOOK, etc.
limit	int	The number of results you wish to retrieve. Default value: 10.
pageNo	int	The page number, indicating which page of results to retrieve. Default value: 0.
sortBy	String	The field by which results should be sorted. Default value: autoUpdateTime.
sortOrder	enum	The order in which results should be sorted. Supported values: ASC, DESC.
startDate	String	The start date of the date range. Example: 2022-08-18 12:00:00.
endDate	String	The end date of the date range. Example: 2022-08-18 12:00:00.
referenceType	Enum	Reference type. The supported values are Identifier, StandardField, ExtendedField, CustomField, CustomerStatus, CardStatus, SubscriptionStatus, CustomerMerge, CardCustomField, CommChannel, CardExtendedField. For Extended fields and Custom fields, audit logging is allowed for a maximum of 5 fields each.
referenceValue	String	Value for the selected reference type.
includeUserContext	Boolean	Enter `true` to retrieve user context details, such as entity type, entity ID, entity source, and entity source ID. These context details are added when an entity is created or updated ( customer addition and update), providing information about the user who made the changes. The user context header information is supported in the following APIs: V1 and V2 Customer Add APIs and V1 and V2 Customer Update APIs.

Response parameters

{
    "data": [
        {
            "updatedByUser": null,
            "updatedBy": 75083604,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
            "createdOn": 1700733054030,
            "requestId": "25b7780ed479ce80cd95326bcd2a3d91",
            "till": null,
            "store": null,
            "userContextDetails": null,
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": "INSTORE",
            "updatedByMode": "API",
            "autoUpdateTime": 1700733053872,
            "events": [
                {
                    "eventType": "Identifiers",
                    "updatedField": "cardnumber",
                    "additionalFields": {
                        "previousValue": "NA",
                        "currentValue": "DIWALI000000001620232"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
            "updatedByUser": null,
            "updatedBy": 75070896,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
            "createdOn": 1695899825615,
            "requestId": "2b47b859fa4e0d692b0cac7a200ef9cc",
            "till": null,
            "store": null,
            "userContextDetails": null,
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": "INSTORE",
            "updatedByMode": "API",
            "autoUpdateTime": 1695899825494,
            "events": [
                {
                    "eventType": "Identifiers",
                    "updatedField": "mobile",
                    "additionalFields": {
                        "previousValue": "9876543210",
                        "currentValue": "9976543210"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
            "updatedByUser": null,
            "updatedBy": 75083604,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
            "createdOn": 1689238507261,
            "requestId": "a272b65e26901f2d2959068543cfb509",
            "till": null,
            "store": null,
            "userContextDetails": null,
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": "INSTORE",
            "updatedByMode": "API",
            "autoUpdateTime": 1689238507163,
            "events": [
                {
                    "eventType": "Identifiers",
                    "updatedField": "mobile",
                    "additionalFields": {
                        "previousValue": "9353995212",
                        "currentValue": "9988771155"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
            "updatedByUser": null,
            "updatedBy": 75083604,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
            "createdOn": 1689238436465,
            "requestId": "020cf7e0f9827af77f22f6e7833dd0e4",
            "till": null,
            "store": null,
            "userContextDetails": null,
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": "INSTORE",
            "updatedByMode": "API",
            "autoUpdateTime": 1689238436360,
            "events": [
                {
                    "eventType": "Identifiers",
                    "updatedField": "mobile",
                    "additionalFields": {
                        "previousValue": "9988776655",
                        "currentValue": "9988776652"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
            "updatedByUser": null,
            "updatedBy": 75083604,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
            "createdOn": 1688374431078,
            "requestId": "4bfddb9d-8f0f-4535-8c9e-d72a1922a2f2",
            "till": null,
            "store": null,
            "userContextDetails": null,
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": "INSTORE",
            "updatedByMode": "API",
            "autoUpdateTime": 1688374430917,
            "events": [
                {
                    "eventType": "Identifiers",
                    "updatedField": "cardnumber",
                    "additionalFields": {
                        "previousValue": "NA",
                        "currentValue": "GOLD400000000000011162020"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
            "updatedByUser": null,
            "updatedBy": 75083604,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
            "createdOn": 1687954900362,
            "requestId": "91a3cfc4b2bbcb9426bbfb51966b6549",
            "till": null,
            "store": null,
            "userContextDetails": null,
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": "INSTORE",
            "updatedByMode": "API",
            "autoUpdateTime": 1687954900155,
            "events": [
                {
                    "eventType": "Identifiers",
                    "updatedField": "cardnumber",
                    "additionalFields": {
                        "previousValue": "NA",
                        "currentValue": "BUK0000044849PR"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
            "updatedByUser": null,
            "updatedBy": 75036445,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
            "createdOn": 1670992526580,
            "requestId": "2e8a8897bc351889b17d45b6d10feec5",
            "till": null,
            "store": null,
            "userContextDetails": null,
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": "INSTORE",
            "updatedByMode": "API",
            "autoUpdateTime": 1670992526552,
            "events": [
                {
                    "eventType": "Identifiers",
                    "updatedField": "email",
                    "additionalFields": {
                        "previousValue": "NA",
                        "currentValue": "tomsawyer@capillarytech.com"
                    },
                    "associateEntities": null
                }
            ]
        }
    ],
    "pagination": {
        "totalElements": 7,
        "totalPages": 1,
        "numberOfElements": 7,
        "number": 0
    }
}

{
    "data": [
        {
            "updatedByUser": null,
            "updatedBy": 75083604,
            "orgId": 100458,
            "entityType": "CARD",
            "entityId": 648089,
            "createdOn": 1687954900309,
            "requestId": "91a3cfc4b2bbcb9426bbfb51966b6549",
            "till": null,
            "store": null,
            "userContextDetails": null,
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": null,
            "updatedByMode": "API",
            "autoUpdateTime": 1687954900305,
            "events": [
                {
                    "eventType": "Card Status",
                    "updatedField": "CardStatus",
                    "additionalFields": {
                        "previousLabelId": "26",
                        "previousValue": "NOT_ISSUED",
                        "currentValue": "ACTIVE",
                        "currentLabelId": "15"
                    },
                    "associateEntities": [
                        {
                            "entityType": "CUSTOMER",
                            "entityId": 98662653
                        }
                    ]
                }
            ]
        },
        {
            "updatedByUser": null,
            "updatedBy": 75083604,
            "orgId": 100458,
            "entityType": "CARD",
            "entityId": 648089,
            "createdOn": 1687954899985,
            "requestId": "91a3cfc4b2bbcb9426bbfb51966b6549",
            "till": null,
            "store": null,
            "userContextDetails": null,
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": null,
            "updatedByMode": "API",
            "autoUpdateTime": 1687954899980,
            "events": [
                {
                    "eventType": "Card Status",
                    "updatedField": "CardStatus",
                    "additionalFields": {
                        "labelId": "26",
                        "value": "NOT_ISSUED"
                    },
                    "associateEntities": [
                        {
                            "entityType": null,
                            "entityId": null
                        }
                    ]
                }
            ]
        }
    ],
    "pagination": {
        "totalElements": 2,
        "totalPages": 1,
        "numberOfElements": 2,
        "number": 0
    }
}

{
    "data": [
        
        {
            "updatedByUser": null,
            "updatedBy": 75015489,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
            "createdOn": 1712905980709,
            "requestId": "c6d0e3f2c8f0fe7d661bbd8725bd6511",
            "till": null,
            "store": null,
            "userContextDetails": {
                "entityType": "INTOUCH_ADMIN_USER",
                "entityId": "75015489",
                "entitySource": "MEMBER_CARE",
                "entitySourceId": "Achyuthanandan S"
            },
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": null,
            "updatedByMode": "MEMBER_CARE",
            "autoUpdateTime": 1712905980699,
            "events": [
                {
                    "eventType": "Customer Status",
                    "updatedField": "CustomerStatus",
                    "additionalFields": {
                        "previousLabelId": "54",
                        "previousValue": "ACTIVE",
                        "currentValue": "ACTIVE",
                        "currentLabelId": "55"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
            "updatedByUser": null,
            "updatedBy": 75015489,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
            "createdOn": 1710786713416,
            "requestId": "98b57fd658b0f809a9d73dbc5fb2f6d8",
            "till": null,
            "store": null,
            "userContextDetails": {
                "entityType": "INTOUCH_ADMIN_USER",
                "entityId": "75015489",
                "entitySource": "MEMBER_CARE",
                "entitySourceId": "Achyuthanandan S"
            },
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": null,
            "updatedByMode": "MEMBER_CARE",
            "autoUpdateTime": 1710786713406,
            "events": [
                {
                    "eventType": "Customer Status",
                    "updatedField": "CustomerStatus",
                    "additionalFields": {
                        "previousLabelId": "53",
                        "previousValue": "ACTIVE",
                        "currentValue": "ACTIVE",
                        "currentLabelId": "54"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
            "updatedByUser": null,
            "updatedBy": -1,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
            "createdOn": 1707818830968,
            "requestId": "066f3c2dff93088391f8bdbb79c181c3",
            "till": null,
            "store": null,
            "userContextDetails": {
                "entityType": "INTOUCH_ADMIN_USER",
                "entityId": "75051426",
                "entitySource": "MEMBER_CARE",
                "entitySourceId": "Manjunath Muniraju"
            },
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": null,
            "updatedByMode": "MEMBER_CARE",
            "autoUpdateTime": 1707818830961,
            "events": [
                {
                    "eventType": "Subscription Status",
                    "updatedField": "SubscriptionStatus",
                    "additionalFields": {
                        "org_source_id": "399",
                        "communication_channel_type": "EMAIL",
                        "ou_id": "-1",
                        "communication_channel_id": "2",
                        "priority": "TRANS",
                        "org_source": "WEB_ENGAGE",
                        "previousValue": "NA",
                        "currentValue": "OPTIN"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
            "updatedByUser": null,
            "updatedBy": -1,
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            "entityType": "CUSTOMER",
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            "requestId": "6ea830a9020f6a2b6eb587094cac0a98",
            "till": null,
            "store": null,
            "userContextDetails": {
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                "entitySource": "MEMBER_CARE",
                "entitySourceId": "Manjunath Muniraju"
            },
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": null,
            "updatedByMode": "MEMBER_CARE",
            "autoUpdateTime": 1707818753850,
            "events": [
                {
                    "eventType": "Subscription Status",
                    "updatedField": "SubscriptionStatus",
                    "additionalFields": {
                        "org_source_id": "399",
                        "communication_channel_type": "ANDROID",
                        "ou_id": "-1",
                        "communication_channel_id": "5",
                        "priority": "BULK",
                        "org_source": "WEB_ENGAGE",
                        "previousValue": "NA",
                        "currentValue": "OPTIN"
                    },
                    "associateEntities": null
                },
                {
                    "eventType": "Subscription Status",
                    "updatedField": "SubscriptionStatus",
                    "additionalFields": {
                        "org_source_id": "399",
                        "communication_channel_type": "ANDROID",
                        "ou_id": "-1",
                        "communication_channel_id": "5",
                        "priority": "TRANS",
                        "org_source": "WEB_ENGAGE",
                        "previousValue": "NA",
                        "currentValue": "OPTIN"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
            "updatedByUser": null,
            "updatedBy": -1,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
            "createdOn": 1707154694475,
            "requestId": "39cdcea9b27c26fc3990729f880e0565",
            "till": null,
            "store": null,
            "userContextDetails": {
                "entityType": null,
                "entityId": null,
                "entitySource": null,
                "entitySourceId": null
            },
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": null,
            "updatedByMode": "API",
            "autoUpdateTime": 1707154694464,
            "events": [
                {
                    "eventType": "Subscription Status",
                    "updatedField": "SubscriptionStatus",
                    "additionalFields": {
                        "org_source_id": "-1",
                        "communication_channel_type": "EMAIL",
                        "ou_id": "-1",
                        "communication_channel_id": "2",
                        "priority": "TRANS",
                        "org_source": "INSTORE",
                        "previousValue": "OPTIN",
                        "currentValue": "OPTOUT"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
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            "updatedBy": 75015489,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
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            "store": null,
            "userContextDetails": {
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                "entityId": null,
                "entitySource": null,
                "entitySourceId": null
            },
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": "MOBILE_APP",
            "updatedByMode": "API",
            "autoUpdateTime": 1703169765526,
            "events": [
                {
                    "eventType": "Identifiers",
                    "updatedField": "cardnumber",
                    "additionalFields": {
                        "previousValue": "NA",
                        "currentValue": "DIWALI000000009020232"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
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            "updatedBy": 75046492,
            "orgId": 100458,
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            },
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": "MAPP_SDK",
            "updatedByMode": "API",
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            "events": [
                {
                    "eventType": "Communication Channels",
                    "updatedField": "ios",
                    "additionalFields": {
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                        "currentValue": "dsjHnA-CjUqtj_UxKTLuXT:APA91bHSLlqOMzQel3OGpgOdLpu49G_7iN-5mIgWg9U2h4Wt2IY11qhY9iRNilH1j1jIANshMBneJdXriiO-1QRMBOLKglcl8hcis0xITXjH7tkYhdC-FzQzEk9wYG7O-sIcf3aFSLqo"
                    },
                    "associateEntities": null
                }
            ]
        }
    ],
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        "totalPages": 6,
        "numberOfElements": 10,
        "number": 0
    }
}

{
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        {
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            "updatedBy": 75036445,
            "orgId": 100458,
            "entityType": "CUSTOMER",
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            "source": "instore",
            "updatedByMode": "API",
            "autoUpdateTime": 1680783476566,
            "events": [
                {
                    "eventType": "Standard Fields",
                    "updatedField": "LastName",
                    "additionalFields": {
                        "previousValue": "V",
                        "currentValue": "Vatsal"
                    },
                    "associateEntities": null
                }
            ]
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{
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            "updatedBy": 75015489,
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            "entityId": 98662653,
            "createdOn": 1712905980709,
            "requestId": "c6d0e3f2c8f0fe7d661bbd8725bd6511",
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            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": null,
            "updatedByMode": "MEMBER_CARE",
            "autoUpdateTime": 1712905980699,
            "events": [
                {
                    "eventType": "Customer Status",
                    "updatedField": "CustomerStatus",
                    "additionalFields": {
                        "previousLabelId": "54",
                        "previousValue": "ACTIVE",
                        "currentValue": "ACTIVE",
                        "currentLabelId": "55"
                    },
                    "associateEntities": null
                }
            ]
        },
        {
            "updatedByUser": null,
            "updatedBy": 75015489,
            "orgId": 100458,
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            "entityId": 98662653,
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            "till": null,
            "store": null,
            "userContextDetails": null,
            "victimUserDetails": null,
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            "updatedByMode": "MEMBER_CARE",
            "autoUpdateTime": 1710786713406,
            "events": [
                {
                    "eventType": "Customer Status",
                    "updatedField": "CustomerStatus",
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                        "previousValue": "ACTIVE",
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                        "currentLabelId": "54"
                    },
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        {
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            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": null,
            "updatedByMode": "API",
            "autoUpdateTime": 1687952300161,
            "events": [
                {
                    "eventType": "Customer Status",
                    "updatedField": "CustomerStatus",
                    "additionalFields": {
                        "previousLabelId": "55",
                        "previousValue": "ACTIVE",
                        "currentValue": "ACTIVE",
                        "currentLabelId": "53"
                    },
                    "associateEntities": null
                }
            ]
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}

{
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        {
            "updatedByUser": null,
            "updatedBy": 75046492,
            "orgId": 100458,
            "entityType": "CUSTOMER",
            "entityId": 98662653,
            "createdOn": 1701770457703,
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            "userContextDetails": null,
            "victimUserDetails": null,
            "survivorUserDetails": null,
            "source": "MAPP_SDK",
            "updatedByMode": "API",
            "autoUpdateTime": 1701770457700,
            "events": [
                {
                    "eventType": "Communication Channels",
                    "updatedField": "ios",
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            "events": [
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                    "updatedField": "cardnumber",
                    "additionalFields": {
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                        "currentValue": "DIWALI000000001620232"
                    },
                    "associateEntities": null
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        "totalPages": 6,
        "numberOfElements": 10,
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{
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        {
            "updatedByUser": null,
            "updatedBy": 75036445,
            "orgId": 100458,
            "entityType": "CUSTOMER",
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            "createdOn": 1705560543018,
            "requestId": "7aeb16bd25b0412c4f86a5863255d74f",
            "till": null,
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            "userContextDetails": null,
            "victimUserDetails": 
{"firstName": "JAK",
"lastName": "GHI"
"email": "917288599612@gmail.com", "mobile": "917288599612",
"externalId": "917288599612externalId"}
            "survivorUserDetails": 
{
"firstName": "JAK",
"lastName": "GHI",
"email": "917288599611@gmail.com", "mobile": "917288599611",
"externalId": “917288599611externalId"},
            "source": "instore",
            "updatedByMode": "API",
            "autoUpdateTime": 1705560543014,
            "events": [
                {
                    "eventType": "Identifiers",
                    "updatedField": "externalId",
                    "additionalFields": {
                        "previousValue": null,
                        "currentValue": "917799889933"
                    },
                    "associateEntities": null
                }
            ]
        },
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            "survivorUserDetails": null,
            "source": "INSTORE",
            "updatedByMode": "API",
            "autoUpdateTime": 1692621109828,
            "events": [
                {
                    "eventType": "Identifiers",
                    "updatedField": "cardnumber",
                    "additionalFields": {
                        "previousValue": "NA",
                        "currentValue": "ESL000000000110"
                    },
                    "associateEntities": null
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Parameter	Description
data	A list containing details of each data entry.
updatedByUser	The username of the user who performed the update.
updatedBy	The unique identifier of the user who performed the update.
orgId	The organization ID to which the entity belongs.
entityType	The type of entity being updated (e.g., CUSTOMER, Standard Field, CardExtendedField).
entityId	The unique identifier of the entity being updated.
createdOn	The timestamp when the update was created.
requestId	A unique identifier for the request associated with the update.
till	Details about the till, including its code and name.
store	Details about the store, including its code, name, and external IDs.
userContextDetails	Additional user context details, if available. This is available if the user context details are added during the addition or update of the entity.
victimUserDetails	Information of the deactivated account whose data is merged into the surviving account. Includes the victim's first name, last name, mobile, email and external ID.
survivorUserDetails	Information of the active account that retains its data and incorporates details from the victim account. Includes the survivor's first name, last name, mobile, email and external ID.
source	The source of the update, e.g., "INSTORE".
updatedByMode	The mode by which the update was made, e.g., "API".
autoUpdateTime	The timestamp when the update occurred automatically.
events	An array of events associated with the update.
eventType	The type of event (e.g., ExtendedField).
updatedField	The field that was updated. (e.g., vehicle_type).
additionalFields	Additional fields associated with the event, including the current and previous values.
-- previousValue	The previous value of the updated field.
-- currentValue	The current value of the updated field.
associateEntities	Details of the associated entities.
pagination	An object containing pagination details.
totalElements	The total number of elements.
totalPages	The total number of pages.
numberOfElements	The number of elements on the current page.
number	The current page number.
additionalFields	Applicable for events where the Organizational Unit (OU) is involved, such as a subscription status event. This object includes information such as the organization source ID (org ID), OU code, and OU ID.