Before making points/redeem API call, you need to validate the customer by issuing validation code to the registered mobile number/email id.

This API allows you to issue a dynamic validation code to the customer’s registered mobile number/email id which is required to pass while redeeming points. The validation code is valid only for a specific time period post which it expires automatically. If you try to issue validation code within the validity period, same code will be issued again.

The validity period and communicate via is set on the OTPConfigurations page of InTouch > Settings > Organization Setup

OTP code validity period: The validity of the validation code in minutes
Communicate OTP Via: Mode of sending the validation code, email/sms/both

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The validation code is issued either to mobile number, or email id or both, based on the configuration set on the page InTouch > Settings > Organization Setup > OTPConfigurations

Example request

curl --location 'https://eu.api.capillarytech.com/v1.1/points/validationcode?external_id=434547&format=json&points=100' \
--header 'Authorization: Basic bWFkjU2YQ==' \
--header 'Cookie: _cfuvid=XumIPWGQWMR5H_KoNPj_nCPZxmHNpwo5t.jJOsDKIDg-1760604030972-0.0.1.1-604800000'

Prerequisites

Basic Authentication
Default access group

Resource information


URI	v1.1/points/validationcode
Authentication	Yes
Rate Limits	Demo and testing clusters: 1000 requests per minute per API key. Other organizations: Rate limit is brand-specific.
HTTP Method	GET
Batch Support	No
Pagination Support	Nos

Query parameter

Parameter (Parameters marked in * are mandatory)	Datatype	Description
mobile/email/external_id/card_number/card_external_id*	enum	Pass any of the registered identifier type
value*	string	Pass the respective identifier value.
points	integer	Number of points to redeem (must be positive).

Example response

{
    "response": {
        "status": {
            "success": "true",
            "code": 200,
            "message": "Operation Successful"
        },
        "validation_code": {
            "code": {
                "mobile": "919777722334",
                "email": "testgrp3@gmail.com",
                "external_id": "434547",
                "points": 100,
                "item_status": {
                    "success": "true",
                    "code": 200,
                    "message": "Validation Code Issued by SMS and Email"
                }
            }
        }
    }
}

Response parameter

Parameter	Datatype	Description
response	Object	Root object containing the API response.
response.status	Object	Contains the status of the API request.
status.success	String	Indicates if the request was successful ("true" or "false").
status.code	Integer	HTTP status code (e.g., 200 for success).
status.message	String	Human-readable message describing the status (e.g., "Operation Successful").
response.validation_code	Object	Contains details about the validation code issuance.
validation_code.code	Object	Nested object with customer and transaction details.
code.mobile	String	Customer's registered mobile number
code.email	String	Customer's registered email address
code.external_id	String	Unique external identifier for the customer
code.points	Integer	Points to be redeemed
code.item_status	Object	Status of the validation code issuance.
item_status.success	String	Indicates if the validation code was issued successfully ("true" or "false").
item_status.code	Integer	Sub-status code for the validation process
item_status.message	String	Additional details about the validation code issuance (e.g., "Validation Code Issued by SMS").

API specific response

Error code	Description	Reason
400	Bad Request	Invalid request parameters
401	Unauthorized	Invalid or missing authentication credentials.
816	Customer not found for organization	Invalid mobile/email/external_id/card_number/card_external_id

200200

400400