Query parameters

Parameter	Datatype	Description
customerId*	long	Pass the unique ID of the customer whose goodwill request details you want to fetch.
requestId	long	Unique id of the goodwill request that you want to fetch.
is_one_step_change	boolean	Pass true to fetch goodwill points or coupon requests that are issued instantly (one step issual).
programId	int	Get requests of a specific loyalty program. Pass the unique loyalty program ID.
autoApprove	boolean	Pass true to fetch requests that are auto-approved - without the involvement of the back-end team.

Response parameters

Parameter	Description
limit	The limit of items displayed on the current page.
offset	The starting point from which items are displayed (used for pagination).
total	The total number of items available across all pages.
id	The unique identifier of the item.
addedBy	Information about the user who added the item.
updatedBy	Information about the user who last updated the item.
enteredBy	Information about the user who entered the item (may not be present in all items).
addedOn	Timestamp of when the item was added.
updatedOn	Timestamp of when the item was last updated.
userId	The unique identifier of the user associated with the item.
requestId	The unique identifier of the request associated with the item.
goodwillType	The type of goodwill.
goodwillStatus	The current status of the goodwill request.
comments	Comments or remarks associated with the item.
reason	Reason associated with the goodwill request.
approvedValue	Value that was approved (only available if the goodwillStatus is "APPROVED").
updatedComments	Updated comments or remarks associated with the item.
oneStep	Boolean value indicating if the request is one step or not.
warnings	List of any warnings related to the request/response.
errors	List of any errors related to the request/response.

{
    "pagination": {
        "limit": 10,
        "offset": 0,
        "total": 1
    },
    "data": [
        {
            "id": 317841,
            "addedBy": {
                "id": 75160042,
                "code": "1739864912683_",
                "description": "",
                "name": "1739864911_aditi",
                "type": "ADMIN_USER",
                "referenceId": -1,
                "adminType": "GENERAL",
                "isActive": true,
                "isOuEnabled": false,
                "timeZoneId": 0,
                "currencyId": 0,
                "languageId": 0,
                "default": false
            },
            "updatedBy": {
                "id": 75160042,
                "code": "1739864912683_",
                "description": "",
                "name": "1739864911_aditi",
                "type": "ADMIN_USER",
                "referenceId": -1,
                "adminType": "GENERAL",
                "isActive": true,
                "isOuEnabled": false,
                "timeZoneId": 0,
                "currencyId": 0,
                "languageId": 0,
                "default": false
            },
            "addedOn": "2025-04-22T16:01:45Z",
            "updatedOn": "2025-04-22T10:31:45Z",
            "programId": 973,
            "userId": 565039505,
            "requestId": 13039305,
            "goodwillType": "POINTS",
            "goodwillStatus": "APPROVED",
            "comments": "yes",
            "reason": "GoodGuy",
            "approvedValue": "500",
            "updatedComments": "yes; AUTO_APPROVED",
            "program": {
                "programId": 973,
                "programName": "DocDemoDefaultProgram",
                "pointsToCurrencyRatio": 1.0,
                "programDescription": "Default program for DocDemo",
                "default": true
            },
            "earningEntityType": "CUSTOMER",
            "oneStep": false
        }
    ],
    "warnings": [],
    "errors": []
}

API specific Error Code

Error code	Description	Reason
9050	Goodwill request not found	Goodwill points have been awarded.