Customer Lookup is an extension to normal customer APIs where instead of fetching or updating details using customer ID, you can use registered identifiers like mobile number, email ID, external ID, card number and so on in /customer/lookup.

Status Codes

This section provides the list of success codes, error codes, and warning codes of the customers resource.

Success Codes

Code	Description
1000	Customer registered successfully. Customer retrieved successfully. Subscription updated successfully. Subscription retrieved successfully. Customer updated successfully. Coupons retrieved successfully. Customer notes added/updated successfully. Customer notes retrieved successfully. Customer preferences retrieved successfully. Customer preferences updated successfully. Referral statistics retrieved successfully. Referrals are invited successfully.
1040	Customer id change request has submitted successfully.
1061	Customer recommendations fetched successfully.
1050	Customer recommendations fetched successfully.
1052	Transactions fetched successfully.
1300	Ticket retrieved successfully. Ticket added successfully.

Error Codes

Code	Description
400	Input is invalid. Please check request parameters or input xml/json; No identifier provided to get loyalty users.
500	All requests failed due to errors.
618	Not allowed - customer is marked as fraud.
816	Customer not found for organization.
1001	Unable to register. Invalid mobile number.
1002	Unable to register. Invalid email id.
1003	Unable to register. Invalid external id.
1004	Failed to populate store.
1006	Unable to register. Mobile number is required.
1007	Unable to register customer. No valid primary identifier mobile number, email ID, or external ID passed.
1008	Unable to register with external id.
1009	Unable to add registered customer to MLM.
1010	Unable to update loyalty points of the customer.
1011	Cannot find customer for provided identifier.
1012	Cannot find customer with the provided mobile number/external ID/e-mail ID.
1013	Customer is not registered for the loyalty Program.
1014	Customer is registered already.
1015	No identifier provided to get loyalty users.
1016	Unable to register. Email provided already exists for some other user.
1017	Provided Custom Field is invalid.
1018	Unable to update custom field.
1019	Mobile number or external id is required along with the email Id to register.
1020	The customer is not registered for loyalty program.
1021	Invalid validation code.
1023	Unable to register customer to loyalty program.
1024	Unable to update customer profile.
1025	Mandatory fields are not matching for customer identity update.
1026	Count of optional fields match is less than required.
1027	Field name provided for verification is invalid.
1028	No customer notes are available.
1029	Unable to retrieve customer preferences.
1030	Unable to update customer preferences.
1031	No preferences set for this customer.
1032	A customer already exists with the same mobile number.
1033	A customer already exists with the same external id.
1034	Unable to register. Registration date is not within the allowed past or future date limit.
1035	Unable to update few customer preferences.
1036	One or more notes could not be added/updated for customer.
1037	Unable to add/update customer notes.
1039	Unable to register. Email ID is required.
1041	Customer id change request failed.
1042	Invalid mobile no/email id/external id.
1043	Unable to register. Customer’s external id is required.
1044	You do not have sufficient permission to view the customer details.
1045	No valid identifier (mobile/email) passed for non-loyalty customer.
1046	Conversion of loyalty customer to non-loyalty is not allowed.
1047	Customer's primary identifier not matching with other identifiers.
1048	Customer’s email id is required to convert to loyalty customer.
1049	Customer’s external id is required to convert to loyalty customer.
1051	No transactions or recommendations found for the customer.
1059	Error in customer registration. Email or Mobile is required.
1060	Batch limit exceeded.
1062	Invalid Test & Control status.
1088	Unable to issue points. Please report to capillary support.
1099	Unable to fetch tracker data for the customer.
1101	Invalid channel type.
1102	Invalid priority type.
1103	Invalid scope.
1104	Invalid identifier or no identifier passed.
1105	Multiple scopes are not allowed.
1106	Invalid subscription status passed.
1107	Invalid campaign id passed.
1108	Invalid outbox id passed.
1109	Unable to add, update or fetch subscription details.
1150	Invalid store ID passed.
1110	Unable to update subscription details.
1222	Internal error occurred with the referral system.
1202	Invalid campaign token.
1203	Invalid campaign configured.
1204	The customer may not be eligible for the referral program.
1205	Unable to find the referrer in the specific campaign.
1206	Failed to add referral. Referral type is not supported.
1212	Invalid entity type passed.
1213	Invalid programId passed in request.
1214	startDate is after endDate.
1215	{x} cannot be a past date.
1216	The date format used for {x} is not supported. Enter the the date in (YYYY-MM-DD) format.
1217	Date mentioned is a far future date. {x} cannot be after 100 years from now.
1222	Internal error occurred with the referral system.
1301	A ticket already exists with the same subject.
1302	Ticket registration failed.
1303	Ticket subject should not be empty.
8011	Invalid source account passed.
8013	Customer identifier is invalid. Also check if the parameter identifierName is passed correctly.
8015	No customer found with the given identifier.
8045	Account id is not passed.
8065	No customer found in the given source with the given identifier.
8089	Customer not registered for the Loyalty Program.
10001	Failed to add customer.
10002	Failed to update customer details.
91009	Retrieved survivor account for the requested merge victim.
91010	Downgrade strategy is not configured.
91020	Invalid TILL passed for registration.
91021	Invalid attribution TILL passed.
91022	Failed to update subscription for {x} channel and priority {y}.

Warning Codes

Code	Description
1053	Preferred store specified is not found.
91001	Failed to get point details.
91002	Failed to get subscription details.
91003	Failed to validate.
91004	Failed to get segmentation details.
91005	{x} is primary identifier and cannot be updated.
91006	{x} update is not allowed.
91007	Failed to register. {x} already exists for some other user.
91011	Customer is already in the lowest slab.
91012	Customer is already in the highest slab.
91013	Call to Points Engine for tier upgrade criteria has failed {x}.
91014	Call to Points Engine for tier renewal criteria has failed {x}.
91015	Failed to update extended fields; or field {x} length too long.
91016	WECHAT profile is not available for the customer.
91017	WEB_ENGAGE profile is not available for the customer.
91018	Unable to load WeChat notifications.
91019	Unable to load Web Engage notifications.