❗️
Make sure you have the appropriate access control configured. For more information, see access group documentation.

API Behavior

Updates existing customer details other than primary/secondary identifiers including custom fields and extended fields.
Secondary identifiers only with null values will be updated. Hence, existing identifiers cannot be updated with this API.

📘
Notes
You can update secondary identifiers (mobile no./email id./external id) only if the respective config mentioned in the following are enabled on InTouch Settings > Miscellaneous > Registration Configuration.

CONF_ALLOW_MOBILE_UPDATE (for mobile number).

CONF_ALLOW_EMAIL_UPDATE (for email id).

CONF_LOYALTY_ALLOW_EXTERNAL_ID_UPDATE (for external id).

Example request

curl --location 'https://eu.api.capillarytech.com/v1.1/customer/update' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--header 'accept: application/json' \
--header 'Authorization: Basic bmVlc3RvcmV0aWxsc3NuZWUyMzoyMDJjYjk2MmFjNTkwNzViOTY0YjA3MTUyZD==' \
--data '
{
  "root": {
    "customer": [
      {
        "mobile": "44700900015",
        "email": "",
        "external_id": "",
        "firstname": "Ritta",
        "lastname": "Jame",
        "updated_on": "2019-09-11 10:12:00",
        "registered_till": "",
        "associated_with": "",
        "type": "LOYALTY",
        "fraud_status": {
          "status": ""
        },
        "subscriptions": {
          "subscription": [
            {
              "priority": "TRANS",
              "scope": "all",
              "is_subscribed": "1",
              "channel": "email"
            },
            {
              "priority": "BULK",
              "scope": "all",
              "is_subscribed": "0",
              "channel": "email"
            },
            {
              "priority": "TRANS",
              "scope": "all",
              "is_subscribed": "1",
              "channel": "sms"
            },
            {
              "priority": "BULK",
              "scope": "all",
              "is_subscribed": "1",
              "channel": "sms"
            }
          ]
        },
        "extended_fields": {
          "field": [
            {
              "name": "gender",
              "value": "male"
            },
            {
              "name": "Nationality",
              "value": "Indian"
            }
          ]
        },
        "custom_fields": {
          "field": [
            {
              "name": "age",
              "value": "[“46”]"
            }
          ]
        }
      }
    ]
  }
}
'

Header information

You can define certain attributes in the API header section and define the user context details.

Body Parameters

Parameter	Description
Mobile/email/external_id/id*	Pass any one of the following identifiers of the customer whose details you want to update.
firstname	First name of the customer.
lastname	Last name of the customer.
registered_on	Date on which the customer is registered. Format: `YYYY-MM-DD HH:MM:SS`, Example: 2016-09-11 11:11:11
registered_till	The TILL at which customer is registered.
associated_with	Till code that you want to associate with the customer.
type	Pass `LOYALTY` to convert a non_loyalty customer to loyalty. You cannot change a loyalty customer non-loyalty (NON_LOYALTY).
custom_fields	Provide the custom field values of the customer in name and value pairs. You can only pass custom fields that are configured for the org. For information on custom fields refer to Custom Fields Documentation.
extended_fields	Provide the extended field details of the customer in name and value pairs. You can only pass extended fields that are configured for the org.
subscriptions	Provide the subscription details of the customer.
priority	Type of message. Value: `TRANS` for personalized or transaction messages, `BULK` for promotional messages.
channel	Current communication channel. Value: `sms<code>, </code>email`.
fraud_status	Update the fraud status of the customer in `status`. Values: `CONFIRMED`, `NONE`.

Parameter marked with * is mandatory.

Response Parameters

Parameter	Description
user_id	Unique ID of the customer generated by the system.
total	Number of customers passed for registration.
success_count	Number of customers that registered successfully.
lifetime_points	Total loyalty points earned by the customer to date.
lifetime_purchases	Total purchases amount (loyalty or non-loyalty transactions) of the customer across all stores of the org.
loyalty_points	Current active loyalty points (neither redeemed nor expired) of the customers.
current_slab	Current loyalty tier of the customer.
tier_expiry_date	Expiry date of the current tier in `YYYY-MM-DD HH:MM:SS` format.
points_summaries	Shows the details of the loyalty points.
programId	Unique ID of the loyalty program associated to the points summary.
redeemed	In total points earned from the program, the total number of points that are redeemed.
expired	In total points earned from the program, the total number of points that are expired.
returned	In total points earned from the program, the total number of points that are returned. Usually, for transaction returns.
adjusted	Points that are either credited to or debited from the customer account in adjustments. The value will be negative if debited points are more than credited, and positive if credited points are more than debited.
cumulativePurchases	Total purchases amount of the customer in the stores associated to the current loyalty program.
currentSlab	Current tier of the customer in the loyalty program.
nextSlab	Next loyalty tier of the customer.
nextSlabSerialNumber	Serial number of the next tier. Lowest tier will have 1, succeeding tier will have 2 and so on.
nextSlabDescription	Description of the next tier as saved in the loyalty program.
slabSNo	Serial number of the current tier of the customer. Lowest tier will have 1, succeeding tier will have 2 and so on.
slabExpiryDate	Expiry date of the current loyalty tier of the customer in `YYYY-MM-DD HH:MM:SS`.
registered_on	Date on which the customer is enrolled in the org's loyalty.
updated_on	Recent date on which the customer details are updated.
type	Loyalty type of the customer. `LOYALTY` if the customer is enrolled in the org's loyalty program, `NON_LOYALTY` if customer has not enrolled in the loyalty program but registered mobile number or email id with the org.
custom_fields	Custom field details of the customer - custom field name (`name<code>) and custom field value (</code>value`).
extended_fields	Extended field details of the customer - extended field name (`name`) and extended field value (`value`).
subscriptions	Mobile number and email ID subscription details of the customer.
channel	Subscription channel. Value: `SMS`, `EMAIL`.
priority	Type of subscription. Value: `TRANS<code> for transaction or personalized messages, </code>BULK` for campaign or promotion messages.
status	`0` for unsubscribed, `1` for subscribed.
side_effects	Other activities triggered because of the customer update. For example, points rewarded to the customer for updating profile (if configured).

API specific Error Code

Error code	Description	Reason
500	All requests have failed due to errors	Invalid inputs passed. - Tried to update secondary identifier

200200

400400