Points

Points represent loyalty points issued to customers through Loyalty+, Engage+, GoodWill (Member Care), or Data Import. Customers can redeem the points within the validity period and can also transfer their points to other loyalty customers.

Status Codes

Success Codes

CodeDescription
800Points redeemed successfully, points can be redeemed

Error Codes

CodeDescription
412Configuration key CONF_FRAUD_STATUS_CHECK_POINTS_TRANSFERin the config_keys table is not set properly.
413Problem fetching the configuration key CONF_FRAUD_STATUS_CHECK_POINTS_TRANSFER
414Destination customer status is fraud. Points cannot be transferred to customers with fraud status.
415Source customer status is fraud. Points cannot be transferred by customers with fraud status.
416Points related validation failed from Thrift.
417Customer with fraud status exists.
418From and To customers are same.
419Merged customer found with id: {x}, where x is the user id of the customer.
686User is from campaign and has not enrolled in the loyalty program. Points redemption is not applicable for the user.
801Points you are trying to redeem are invalid
802Mobile number/email id/external id you have entered is invalid
803Unable to redeem. The points you are trying to redeem is more than the available points
804Insufficient current points.
805Insufficient lifetime points.
806Insufficient lifetime purchases amount.
807Unable to redeem. Make sure that the points you are trying to redeem is a multiple of . Check the points redemption configuration of your organization.
808Unable to redeem. Validation code is invalid.
809Unable to process. Customer is marked as fraud.
810Mismatch in points for revert API call
811The transaction number entered to redeem/revert points is invalid
812The points have been reverted already for this transaction number
813Insufficient current points available for redemption
814No points were redeemed on this transaction number
815Unable to process points at this moment. Please try again later
816Unable to find customer in this organization
817Points redemption failed.
818Current points are less than points requested for redemption.
819Points you are trying to redeem are more than the maximum allowed redemption limit.
820Unable to process. Customer is marked as fraud
821Points you are trying to redeem are less than the minimum redemption limit
822Unable to find missed call from the registered mobile number
823Missed call redemption is disabled for your organization
824Mobile number validation is mandatory for redeeming points
825Client signature is required
826Invalid points category or invalid configuration
827Unable to redeem points. Points redemption is enabled for your organization.
859The redemption time you have passed is invalid
860Unable to issue OTP.
881Customer is not registered into the loyalty program.
886Unable to process points. Please try again later.
887Unable to process points. Please try again later.
888Configuration is invalid. Please report to Capillary Support
889Points processing failed. Please try again later.
894Unable to process points at this moment. Please try again later
895Loyalty program is not configured for your organization.
896Unable to process points. Please try again later.
898Unable to process points at this moment. Please try again later
899Configuration is invalid. Please report to Capillary Support
901Invalid points or points redemption Id passed.
902Redemption ID does not exist.
903Unable to redeem points.
904Invalid customer details passed.
3045Points Redemption is not allowed for the customer with id {x} as the status is fraud.
3802Points reversal redeemed points already reversed.

Warning Codes

CodeDescription
872Unable to fetch points-to-currency conversion ratio.
873Invalid transaction number passed.
876Points are redeemable but unable to generate OTP.
877Unable to allocate points.
900Pending events present in queue for this user. Queue size-{0},failed event -{1},reason -{2},status code -{3}.
901Invalid points or points redemption ID.
902Redemption ID does not exist.
903Unable to redeem points.
904Invalid customer details passed.
905points redemption reversal is disabled for the org.