post https://{host}/v1.1/customer/tickets
Lets you to create a new ticket for a customer.
Request Body Parameters
| Parameter | Datatype | Description |
|---|---|---|
| Customer identifier* | string | Pass any one identifier of the customer - mobile, email, external_id, or id (user_id). |
| status | enum | Status of the ticket. Accepts only values configured for the org. Sample values: Open, Close, InProgress. |
| priority | enum | Priority of the ticket. Value: low, medium, high. |
| department | string | Set the department for which the ticket needs to be assigned |
| ticket_code | string | Pass the ticket id. |
| reported_from | enum | Source from which the ticket is created. Values: EMAIL, INTOUCH, CALLCENTER, CLIENT, MICROSITE, SOCIAL. |
| type | enum | Type of the ticket. Value: STORE, Customer. |