Communication Channels
Communication channels are the ways you can communicate and engage with your customers through SMS, Emails, messaging applications and push notifications.
Channels
Messaging Availability Across Channels and Platforms
This table provides an overview of support for various types of messages (Transactional, OTP, and Bulk) across multiple communication channels and platforms.
How to Read the Table
- ✓ (Checkmark): Indicates that the feature is available. For example, Bulk SMS under the Engage+ channel means that bulk SMS messaging is supported.
(Template Creation): Indicates that while direct sending might not be supported, templates can be created for that message type. For instance, for Engage+, in WhatsApp OTP, the symbol means that Whatsapp OTP message templates can be created in the Engage+ channel.
| Channel | Type of Message | SMS | Zalo | LINE* | Mobile Push/In-app | Viber | RCS | ||
|---|---|---|---|---|---|---|---|---|---|
| Engage+ | Transactional | ||||||||
| OTP | |
|
|||||||
| Bulk | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Journeys | Transactional | ||||||||
| OTP | |||||||||
| Bulk | ✓ | ✓ | ✓ | ✓ | ✓ | ||||
| Loyalty+ | Transactional | ✓ | ✓ | ✓ | |||||
| OTP | |||||||||
| Bulk | |||||||||
| Unified Comms. Engine | Transactional | ✓ | ✓ | ||||||
| OTP | ✓ | ✓ | |||||||
| Bulk | ✓ | ✓ | |||||||
| Send Comm. API | Transactional | ✓ | ✓ | ||||||
| OTP | ✓ | ✓ | |||||||
| Bulk | ✓ | ✓ | |||||||
| GET Customer Interactions API |
Transactional | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| OTP | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |||
| Bulk | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |||
| Auth Engine | Transactional | ||||||||
| OTP | ✓ | ✓ | ✓ | ✓ | |||||
| Bulk |
*For the LINE channel, individual message delivery statuses are not available.
**For information on creating OTP templates, refer to the documentation on creating templates.
Updated 5 months ago