FAQ
- Is it possible to transfer coupons?
A: No, you cannot transfer coupons directly. However, you can revoke the coupon and assign the same code to a new user by uploading the details. - How is the slab for points allocation determined—based on the new slab considering ongoing transactions, past transactions, or a combination of both?
A: It depends on the configuration. Sometimes the slab upgrades after points are allocated, while other times it upgrades first, and then allocates the remaining points based on the new slab. - Can the system generate QR codes for coupons?
A: Yes, the system can generate QR codes for coupons. contact the Capillary support team to access this feature. - How do I apply a coupon to a transaction after it has been added to the system?
A: If you want the coupon information to be reflected in the transaction, you must include the coupon details at the time of submitting the transaction. - Can we cap the coupon discount at a customer level for coupons that allow multiple redemptions?
A: No, this feature is not supported. - Is it possible to find out which promotion issued a coupon through MemberCare?
A: No, MemberCare does not provide specific details about which promotion issued a coupon. please contact capillary customer support for assistance. - What values need to be adjusted in the Add Transaction API payload when redeeming a coupon?
A:When redeeming a coupon, reduce the total bill and tender values by the coupon amount, and adjust each line item's amount to reflect the discount. - Are there any ways to ingest coupon codes automatically if the coupon code is generated from POS?
A: We offer integration via APIs if the series is already created. You can refer to the below documentation links
https://capillary.github.io/api-documentation/#issue-coupon-to-customer-single
https://capillary.github.io/api-documentation/#issue-coupons-to-customer-bulk
https://capillary.github.io/api-documentation/#upload-coupons-batch - Can we have more than one series per offer?
A: Currently, our system supports only one series per offer. However, we have taken this as a feature request. - Does the system support 100 % as a discount value?
A: Currently, the system accepts only 2-digit values (supporting up to 99%). But considering some special cases we came across yesterday, we will get this to 100%. - Can I tag customers with auto-generated coupon codes?
A: Yes, you can enable Issue to specific customers only in Coupons details and upload your customer list with any one of their identifiers (mobile no./email id, external ID, user ID). The auto-generated coupons are then tagged only to these customers. - Can I configure the WeChat template for resending the coupon templates through POS?
A: Currently, we support only the SMS template. - How can I see no. of uploaded coupons?
A: When you upload coupons, you will see the uploaded count. We will also make this available on the dashboard page. - Can we change the discount once created?
A: Currently, you can change the discount value or discount type of an existing offer. However, we are still evaluating this feature. - How can I get the series ID of a coupon through coupon/issue API?
A: You can get the series ID through an API call. You can use a series ID, and Point of Sale (POS) identifier to consume an offer through an API call. - What happens if the expiry date of an offer is after the campaign expiry date?
A: After the expiry date of a campaign, the offer is still valid but in campaign reporting, you will get details only till the campaign end date. - What if my coupon expiry is after my Offer expiry?
A: If the expiry of the series is 31st Aug and the coupon code expiry is set as 3 days from issue. Now someone got the coupon on 31st Aug, then they can use it till 3rd Sept. - Do we have test vs. control in Loyalty?
A: No. We do not have a test vs. control check for the loyalty program. - Do we need to reconfigure the loyalty program if we make any changes in the Offers tab of Loyalty?
A: No, it is not required to reconfigure the loyalty program. - Will there be any change in the isRedeemable get call nodes?
A: We will add an additional node - Max Discount. Rest everything will remain the same. - Can we have the same offer names?
A: Yes, you can have duplicate offer names. But, it is highly recommended not to keep duplicate names, at least within a module. - How do you create coupons to be awarded on a member's birthday?
A: To award birthday coupons, you can compile a list of members whose birthdays fall on the current date and launch a birthday campaign through Engage+, sending out coupons specifically to them. - . If we upload a customer with a coupon code in the Incentive UI, will this trigger a coupon issue event?
A: No, we do not send an event notification when a coupon is uploaded with a customer identifier. - Can we redeem a coupon using specific item codes through an API?
A: No, coupons can not be redeemed using specific item codes through the API.
Updated 7 days ago