User Documentation

FAQs on User Management

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  1. Can I resent the password reset email?
    No. At present, you cannot resend the email to reset the password.
  2. Can we integrate CAP POC from the User Onboarding UI?
    No. You need to contact the access team.
  3. Can the new UI be used for multi-org user onboarding?
    Users can be created and edited in the primary organisation (Capillary Org) either via the UI or through bulk upload.
    Once a user is created in Capillary Org, they automatically gain access to other associated organizations. However, the permissions they receive in these organizations will match the permission set defined in the Capillary Org. Deletion/Deactivation flows will be available in future updates.
  4. How are permissions managed for multi-org users in the new UI?
    Permissions are replicated across organizations for multi-org users in the new UI. The separation of user roles based on the organization will be available in future updates.
  5. Will users created in the new UI be able to access the old UI?
    Yes, users will still have access to the old UI. However, their permissions in the new UI will be based on the user type set during onboarding in the new UI.
  6. What happens if a user created in the old UI flow is viewed in the new UI?
    Users created in the old UI flow won't have user type tags (Org Owner, Admin User, Standard User) in the new UI. They will be considered Standard Users by default. To change their user type, a bulk upload is required to update their roles.
  7. Are there differences in permission sets between the old and new UIs?
  8. Yes, in the old UI, permission sets may not be clearly defined for each user. In the new UI, permission sets are more explicitly defined, and users can be categorized as Org Owner, Admin User, or Standard User. These categories help in managing permissions more effectively.
  9. How long are sessions active?
    Sessions remain active for 24 hours. After this period, users must log in again.
  10. Can I deactivate a user from the new UI?
    No. This will be available in future updates. At present, you can only remove a user from the organization.

Updated 3 days ago