Communication details

The Communication tab on the Customer Single View page shows the communication summary of every communication channel for your customer.

You can view details of the following communication channels:

• SMS
• Email
• Push notification
• WeChat
• WhatsApp
• Zalo

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Note

Note: By default, OTPs are not masked on Member Care. You can raise a ticket and enable OTP masking. See the documentation to configure OTP masking.

To search for a message, you can click on the search icon and search using the Message ID.