Communication details

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The Communication tab on the Customer Single View page shows the communication summary of every communication channel for your customer.

You can view details of the following communication channels:

  • SMS
  • Email
  • Push notification
  • WeChat
  • WhatsApp
  • Zalo

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Note

Note: By default, OTPs are not masked on Member Care. You can raise a ticket and enable OTP masking. See the documentation to configure OTP masking.

To search for a message, you can click on the search icon and search using the Message ID.

Updated 4 months ago