Integration Set-up

To begin the integration, create a Jira ticket for the Capillary Customer Success team. The configuration activities are handled by the Capillary Customer Success team.

The integration involves Integrating Capillary with Adobe Experience Platform and Using Connect+ to configure Adobe integration for data sync** .

Prerequisites

Category	Requirement
Access and Accounts	Active Capillary organisation account with Connect+ access Active Adobe Experience Platform (AEP) account with access to Schemas, Datasets, Sources, and Destinations Valid Adobe Org ID and Sandbox name (Provided by the brand)
Authentication and Credentials	Adobe API credentials: API Key, Client ID, Client Secret, Scope, Grant Type, Auth URL SFTP credentials for historical data migration: Hostname, Port, Username, Private key or password
Configuration Setup	JSON payload samples from Capillary (Profiles and Events) - Adobe schemas: one for Profiles (with IdentityMap) and one for Events (XDM-compliant) Datasets mapped to each schema in AEP Field mapping reference (see sample mappings)

Step 1 - Set up Adobe Experience Platform (AEP) to receive data from Capillary.

In this step, you create the required schema, dataset, and connection in Adobe to ingest Capillary’s real-time event data.

Create schemas
Create dataset
Connect Capillary Streaming Events to Experience Platform

For the detailed procedure, refer to the official Adobe documentation on streaming Capillary events.

You can view the sample mappings, Postman collection, and profile schema samples in the here.

Step 2- Set up Capillary Connect+ to send data to Adobe Experience Platform (AEP)

In this step, you configure the integration parameters and enable the dataflow that continuously streams loyalty and customer events from Capillary to Adobe.

This setup is performed once per organisation and ensures real-time synchronisation between both systems.

Open Connect+ > Adobe Integration template section and in the API Configuration section, enter the required Adobe API configuration details.
- Org ID
- Sandbox Name
- API Key
- Client ID
- Client Secret
- Scope
- Grant Type
- Auth URL
Click "Save Configuration".

Once this setup is complete, profile and transaction data will begin to flow from Capillary to Adobe.