Configure RCS content

To configure rcs content follow the given steps.

1. On Engage+, navigate to the **Creatives **tab.
2. Click Create new.

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Note

If you want to duplicate an existing template instead of creating from scratch, navigate to **Creatives **> RCS tab > Navigate to the respective template > Click more options (...) > Click Duplicate.

3. In Creative name, enter a name for the template.
4. In Media, choose the desired media type.
   • None: To create a plain text message.
   • Image: To create an image message and upload the image from your local system or Gallery.

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Note

Image should be in JPEG, JPG, or PNG format, with dimensions up to 1440px × 720px and a maximum file size of 2MB.

5. In Title, enter the title of the message if needed (supports up to 200 characters). You will see the title preview on the right side as you type.

6. In Text message, enter the message content. Insert dynamic text in the message wherever required using +Add labels. It supports up to 2000 characters. You can preview the message on the right-side as you type.

7. Check Buttons to add CTA option in the message. Set the Button text and Button link of the CTA accordingly. Currently, you can have only one CTA.

8. In SMS message, you can set the fallback message for customers who could not receive RCS message. Fallback message allows sending an SMS to customers who could not receive RCS. It could be because Google Communication App is not installed in their device, or using Non-Android phones like iPhone.

   • Use dynamic text in the message wherever required using +Add Labels.

   • For DLT enabled brands, you will see an option to Add SMS creative. Just choose an approved template. However, for this you need to log on to the _Karix _portal and upload the DLT template for your brand as currently Google does not support DLT Compliance configurations.

   • Click Preview to see how the SMS looks like and make necessary changes if required.

9. Click Done to save.

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Notes

• To edit an existing template, on the **Creatives **> RCS tab, navigate to the respective template and click Edit.
• To delete an existing template, on the **Creatives **> RCS tab > Navigate to the respective template > Click more options (...) > Click Delete.

Configure an RCS campaign

The steps involved in creating an RCS campaign is very similar to other types of campaigns except in _Content _and _Delivery _settings.

1. Create a campaign as mentioned Create a Campaign.
2. In Content, select an RCS template that you wish to add.

3. In Delivery settings, you can change the sender ID for Fallback SMS. RCS sender ID is selected by default. By default, it will have the default SMS sender ID configured for the brand.