FAQs

Can we download a report?
At present, you cannot download a report.

Is this available for all organisations by default?
No. You need to raise a Jira ticket to enable this feature.

Why might the View Report button be disabled after a journey goes live?
The button may be disabled if the ETL Sync is still in progress. The system takes 24 hours after the journey goes live to generate the report.

Are there any limitations to the reporting functionality?
Yes, in the initial phase of reporting functionality, certain features may be limited. For example:

• Report download flow is not covered
• Channel priority and AB testing blocks will not display detailed metrics for sub-blocks.

How to delete a journey?

No, you cannot delete a journey. Instead, you can stop or pause it. For more information refer to Edit a live journey.

what are user attribute change in journeys?

User attributes refer to the data points associated with a user's profile. These attributes can include identity information (such as name, email, and mobile number), loyalty details (like current points and tier/slab information), custom fields, and behavioral KPIs (such as number of transactions, average spend per visit, etc).

Do you know external tags in journeys ?

For journeys there's no external tags. It is available for campaigns.