User Documentation

FAQs

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  1. Can we download a report?
    At present, you cannot download a report.
  2. Is this available for all organisations by default?
    No. You need to raise a Jira ticket to enable this feature.
  3. Why might the View Report button be disabled after a journey goes live?
    The button may be disabled if the ETL Sync is still in progress. The system takes 24 hours after the journey goes live to generate the report.
  4. Are there any limitations to the reporting functionality?
    Yes, in the initial phase of reporting functionality, certain features may be limited. For example:
    • Report download flow is not covered
    • Channel priority and AB testing blocks will not display detailed metrics for sub-blocks.

Updated about 6 hours ago