Audit logs

Overview

Audit logs give organization owners a chronological record of User Management actions taken in Intouch, such as adding users, changing permissions, and exporting user lists. Use audit logs to monitor activity across your organization for security and compliance purposes, or to investigate who made a change and when.

Note: Currently, audit logs cover User Management actions only. Support for Loyalty+, Engage+, and Insights+ actions will be added in future phases.

Access and availability

Field	Details
Roles	Organization owner
Access	Self serve. No support ticket required.
Availability	Enabled by default for all orgs
Where to find it	Intouch > User Management > Audit Logs

Audit logs are visible to organization owners only. Administrators and standard users don't have access to this page. Access is controlled by the organization owner role with no explicit permission set required.

Events logged

The following table lists the User Management events captured in audit logs.

Activity	Action type	Security event
Standard user added to organization	Create	No
Standard user removed from organization	Delete	No
Organization owner or admin added	Create	Yes
Organization owner or admin removed	Delete	Yes
User type changed to organization owner or admin	Update	Yes
User type changed to standard user	Update	Yes
Standard user permissions or accessible entities updated	Update	No
Admin user permissions or accessible entities updated	Update	Yes
Permission set created	Create	No
Permission set updated	Update	No
Permission set deleted	Delete	No
Custom permissions created	Create	No
Users added in bulk	Create	No
Users updated in bulk (append mode)	Update	No
Users updated in bulk (overwrite mode)	Update	No
Invite link regenerated	Invite link	No
User list exported	Export	Yes
Multiple organization user visibility configuration updated	Update	Yes
Proxy organization access granted	Create	Yes

Security actions

A security action is a high sensitivity event that could affect the security or access control of your organization, such as granting admin privileges, removing an organization owner, or exporting the user list. These events are flagged with a Security action tag in the audit log table so they're easy to identify at a glance.

The Audit Logs page

The Audit Logs page shows a live feed of user activity across your organization. At the top of the page, a date picker lets you scope the results to a specific time window. The filter icon opens the Additional filters panel for more granular filtering. The Export Logs button at the top right lets you download the full log or your current filtered view.

The table shows events sorted newest first, with columns for Date and Time, Activity, Entity, and Performed By. Each row includes an activity type, a short description of what happened, and the name and email of the person who performed the action. Events tagged Security action are high sensitivity actions.

#	Element	Description
1	Date picker	Sets the date range for the logs displayed. The range can't exceed 30 days.
2	Filter icon	Opens the Additional filters panel to filter by activity type, user, or security actions.
3	Export Logs	Downloads the full log or your current filtered view as a CSV file.
4	Applied filters chip	Shows the active filters. Select × on a chip to remove that filter.
5	Clear all	Removes all active filters and resets the table to the full log view.
6	Date and Time	The date and time the action was performed, shown in the organization's time zone.
7	Activity	The action type (for example, Create, Update, Delete) and a short description of what happened.
8	Entity	The user or object the action was performed on, along with the entity type and product area.
9	Performed By	The name and email address of the user who performed the action.
10	Security action tag	Flags high sensitivity events so they're easy to identify at a glance.

Viewing audit logs

Go to User Management > Audit Logs.
Review the events in the table. Events marked with a Security action tag are high sensitivity actions.
Select any row to open the Activity Details panel and view the full record of that event.

Activity Details panel

The Activity Details panel shows the following information for each event.

Field	Description
Activity type and description	The action performed, for example, Update — Made organization owner/admin.
Date and Time	When the action was performed.
Performed By	The name and email address of the user who performed the action.
Entity	The user or object the action was performed on.
Product	The product area the action belongs to, for example, UserManagement.
Log ID	A unique identifier for the event. Share this with support when raising a ticket.

The panel also includes an Activity Details (JSON) section with the complete technical record of the event, including the trace ID, product, actor details, organization ID, and event expiry.

Filtering logs

Use the date picker and the Additional filters panel to narrow results. All filters can be applied together.

To filter by date range:

Select the date picker at the top of the page.
Choose a start and end date from the calendar. The range can't exceed 30 days.

Note: Audit logs are retained for 90 days. If you select a date range that extends beyond 90 days, a warning appears and only data from the last 90 days is returned.

To filter by activity, user, or security actions:

Select the filter icon (![filter icon]) next to the date picker to open the Additional filters panel.
Set your filters:
- Activity: select an action type: Create, Update, Delete, View, Approve, Export, or Login.
- User: search and select a user by email address to see actions performed by that user.
- Show only security actions: select this checkbox to show only events tagged as security actions.
Select Apply to refresh the table.
To reset all filters, select Clear all.

After applying the Show only security actions filter, the table shows only security action events and displays the applied filter as a chip at the top.

After applying an Activity filter, the table shows only events of that type. The applied filter appears as a chip at the top with a count of matching results.

Exporting logs

Select Export Logs at the top right of the page.
Choose an export option from the dropdown:
- Export all logs: exports all audit log records from the last 90 days, regardless of any filters applied.
- Export filtered logs: exports only the events matching your current filters. This option is available only when at least one filter is active.
A confirmation dialog appears. Select Yes, export to confirm.

FAQs

Q: How far back are audit logs available?
A: Audit logs are retained for 90 days. Use the date picker to view events in up to 30 day windows within that period.

Q: Is it possible to search for a specific user's actions?
A: Yes. Use the User filter in the Additional filters panel to search by the user's email address.

Q: Are all Intouch actions visible in audit logs?
A: This release covers User Management actions only. Actions from Loyalty+, Engage+, and Insights+ will be available in future releases.

Updated 1 day ago