Tier
A tier is a level or slab within a loyalty program that customers can move up, renew, or be downgraded from based on their engagement with the brand.
Tier Upgraded (tierUpgraded)
Notifies when a user's tier is upgraded.
{
"eventName": "tierUpgraded",
"eventId": "fac88937-7740-48a3-b34e-fcfedb1f57a0",
"orgId": 50261,
"refId": "50261_vdFdiTjSeg",
"apiRequestId": "ac70134fac73752691f861aa94dd4678",
"createdAt": 1724058034369,
"data": {
"customerIdentifiers": {
"customerId": 347266498,
"instore": {
"mobile": "919817074381",
"cardNumbers": []
}
},
"entityInformation": {
"entityType": "USER",
"entityId": 347266498
},
"loyaltyProgramDetails": {
"id": 978,
"name": "Prateek_test23DefaultProgram",
"isDefault": true,
"pointsToCurrencyRatio": 1,
"tiers": [
{
"tierNumber": 1,
"tierName": "silver"
},
{
"tierNumber": 2,
"tierName": "GOLD"
},
{
"tierNumber": 3,
"tierName": "diamond"
}
]
},
"loyaltyProgramId": 978,
"previousTierNumber": 1,
"upgradedTierNumber": 2,
"tierExpiryDate": "2124-08-19",
"tierExpiryDateInMillis": 4879765799000, ////Post timezone standardisation
"notes": "Upgrading to Slab : Slab[2]: Name [GOLD] Description [gold] , Criteria: Primary",
"upgradeType": "STRATEGY"
},
"loyaltyEventId": "vdFdiTjSeg"
}{
"eventName": "tierUpgraded",
"eventSearchKey": "data.customerIdentifiers.customerId",
"eventLogId": 5232,
"data": {
"currentDateStoreTz": "2024-07-08",
"notes": "ZNYFZ",
"previousTierNumber": 4260,
"tierExpiryDate": "OWODMWNRM",
"tierExpiryDateInMillis": 4917801599999,
"loyaltyProgramDetails": {
"id": 2725,
"name": "XTOKVNSB",
"isDefault": false,
"pointsToCurrencyRatio": 8542.699354459714,
"tiers": [
{
"tierNumber": 4693,
"tierName": "SJUPWOJ"
}
]
},
"entityInformation": {
"entityType": "ZEI",
"entityId": 1199
},
"customerIdentifiers": {
"loyaltyType": "QJNJKTUU",
"ecommerce": {
"accounts": [
{
"accountId": "DKD",
"identifiers": [
{
"identifierType": "MWHULAV",
"identifierValue": "URNLSNQYO"
}
]
}
]
},
"lastName": "FJGTJ",
"facebook": {
"accounts": [
{
"accountId": "DPK",
"identifiers": [
{
"identifierType": "XBBWG",
"identifierValue": "XWDRJH"
}
]
}
]
},
"wechat": {
"accounts": [
{
"accountId": "QHPETVS",
"identifiers": [
{
"identifierType": "ODXVTK",
"identifierValue": "YUH"
}
]
}
]
},
"tmall": {
"accounts": [
{
"accountId": "NHDRI",
"identifiers": [
{
"identifierType": "HNIC",
"identifierValue": "AUDEVXO"
}
]
}
]
},
"toabao": {
"accounts": [
{
"accountId": "SVU",
"identifiers": [
{
"identifierType": "QIVA",
"identifierValue": "KZKOAPMQJO"
}
]
}
]
},
"web_engage": {
"accounts": [
{
"accountId": "TSTCLPVKC",
"identifiers": [
{
"identifierType": "DEDYPN",
"identifierValue": "YOF"
}
]
}
]
},
"line": {
"accounts": [
{
"accountId": "VYAPLA",
"identifiers": [
{
"identifierType": "SECCOKBTWQ",
"identifierValue": "RILCU"
}
]
}
]
},
"martjack": {
"accounts": [
{
"accountId": "JPP",
"identifiers": [
{
"identifierType": "TJKZOVGGKB",
"identifierValue": "HMPCQPB"
}
]
}
]
},
"customerId": 3081,
"jd": {
"accounts": [
{
"accountId": "WHYYPC",
"identifiers": [
{
"identifierType": "VORANAOX",
"identifierValue": "DUI"
}
]
}
]
},
"website": {
"accounts": [
{
"accountId": "KQNHPJ",
"identifiers": [
{
"identifierType": "MGQ",
"identifierValue": "GUY"
}
]
}
]
},
"firstName": "DTCBBHGFKX",
"instore": {
"id": 5544,
"mobile": "PQHMRG",
"email": "OSYGOGDXDG",
"externalId": "KKA",
"cardnumber": "LCT",
"cardexternalid": "YDVAEIYCFL",
"cardNumbers": [
"TSORJHMU"
]
}
},
"upgradedTierNumber": 9270,
"upgradeType": "GKP",
"triggeringActivity": {
"name": "ZHJNOK",
"identifiers": [
{
"key": "MDFAPG",
"value": "UYTSCNPS"
}
],
"enteredBy": {
"id": 8289,
"till": {
"code": "UMX",
"name": "ONYZAOOVR"
},
"store": {
"code": "LHZEHJSX",
"name": "ARHU",
"externalId": "TJOLGKUFTB",
"externalId1": "ZLYTOQZY",
"externalId2": "VIEYCFLBQQ"
}
},
"entityInformation": {
"entityType": "HFAIGFCXRX",
"entityId": 2749
},
"additionalAttributes": [
{
"key": "RKTCN",
"value": "BETUNX"
}
]
},
"loyaltyProgramId": 6624
},
"refId": "OWMFQV",
"loyaltyEventId": "LKSPPKRWDG",
"apiRequestId": "CMBN",
"eventId": "HHVK",
"createdAt": 7928,
"traceAttributes": {
"x-cap-lineage-id": "660658b1-e59b-489e-a5b8-35a630b172a5",
"x-cap-lineage-start": "1762178042548"
},
"orgId": 6564
}Tier Renewed Event (tierRenewed)
Notifies when a user's tier has been renewed.
{
"eventName": "tierRenewed",
"eventId": "b83dd0af-6035-48c0-9c69-87a31dd7c285",
"orgId": 50261,
"refId": "50261_STRING9_50261_978_s2_b1",
"apiRequestId": "3924604f-f914-473f-b94a-6e95f2e2c0c6",
"createdAt": 1724062364202,
"data": {
"customerIdentifiers": {
"customerId": 347266801
},
"entityInformation": {
"entityType": "USER",
"entityId": 347266801
},
"loyaltyProgramDetails": {
"id": 978,
"name": "Prateek_test23DefaultProgram",
"isDefault": true,
"pointsToCurrencyRatio": 1,
"tiers": [
{
"tierNumber": 1,
"tierName": "silver"
},
{
"tierNumber": 2,
"tierName": "GOLD"
},
{
"tierNumber": 3,
"tierName": "diamond"
}
]
},
"loyaltyProgramId": 978,
"currentTierNumber": 2,
"tierExpiryDate": "2024-10-19",
"tierExpiryDateInMillis": 1729362599000 //Post timezone standardisation
}{
"eventName": "tierRenewed",
"eventSearchKey": "data.customerIdentifiers.customerId",
"eventLogId": 3056,
"data": {
"currentDateStoreTz": "2024-07-08",
"notes": "EAZS",
"tierExpiryDate": "KSBBVAHJD",
"tierExpiryDateInMillis": 1764547199000,
"loyaltyProgramDetails": {
"id": 7746,
"name": "EUBQTC",
"isDefault": false,
"pointsToCurrencyRatio": 4919.754038258829,
"tiers": [
{
"tierNumber": 6318,
"tierName": "XSPH"
}
]
},
"currentTierNumber": 2762,
"renewType": "KKZ",
"entityInformation": {
"entityType": "BIZQU",
"entityId": 4853
},
"customerIdentifiers": {
"loyaltyType": "HODK",
"ecommerce": {
"accounts": [
{
"accountId": "JRWWJKSBUX",
"identifiers": [
{
"identifierType": "PIQCCFDMM",
"identifierValue": "ALVA"
}
]
}
]
},
"lastName": "EMEQSVCOAD",
"facebook": {
"accounts": [
{
"accountId": "LXKBZFOYHM",
"identifiers": [
{
"identifierType": "UHW",
"identifierValue": "YOEZTFVD"
}
]
}
]
},
"wechat": {
"accounts": [
{
"accountId": "EMHIRBSO",
"identifiers": [
{
"identifierType": "OMOGJZR",
"identifierValue": "JGVDTQZEE"
}
]
}
]
},
"tmall": {
"accounts": [
{
"accountId": "KCIO",
"identifiers": [
{
"identifierType": "XTX",
"identifierValue": "DFT"
}
]
}
]
},
"toabao": {
"accounts": [
{
"accountId": "JSR",
"identifiers": [
{
"identifierType": "PRGPEA",
"identifierValue": "KAJXP"
}
]
}
]
},
"web_engage": {
"accounts": [
{
"accountId": "NYMAVAM",
"identifiers": [
{
"identifierType": "KXSRCSCWAG",
"identifierValue": "QZSZDAQWRN"
}
]
}
]
},
"line": {
"accounts": [
{
"accountId": "AUWR",
"identifiers": [
{
"identifierType": "IOLDJFIMRU",
"identifierValue": "OUDCO"
}
]
}
]
},
"martjack": {
"accounts": [
{
"accountId": "VPJBOJA",
"identifiers": [
{
"identifierType": "ETUS",
"identifierValue": "BCQDUFRAVJ"
}
]
}
]
},
"customerId": 5959,
"jd": {
"accounts": [
{
"accountId": "UMNXDZW",
"identifiers": [
{
"identifierType": "STHCQ",
"identifierValue": "ZIRTUUBF"
}
]
}
]
},
"website": {
"accounts": [
{
"accountId": "PDFYZ",
"identifiers": [
{
"identifierType": "MUQMGBPZV",
"identifierValue": "VXGLGUC"
}
]
}
]
},
"firstName": "ZDIRFJ",
"instore": {
"id": 138,
"mobile": "XRJSE",
"email": "NSRHEA",
"externalId": "HIUDPY",
"cardnumber": "SSPD",
"cardexternalid": "OXSG",
"cardNumbers": [
"XYEAJ"
]
}
},
"triggeringActivity": {
"name": "NGDZMWZO",
"identifiers": [
{
"key": "NPUCCZAEX",
"value": "NBPWDBX"
}
],
"enteredBy": {
"id": 2742,
"till": {
"code": "ETQMUQRR",
"name": "SFGIANG"
},
"store": {
"code": "JJBDHBP",
"name": "IVUPMZ",
"externalId": "JCIOOTOTS",
"externalId1": "PPJ",
"externalId2": "BTWCKSBHCB"
}
},
"entityInformation": {
"entityType": "URYLCYG",
"entityId": 369
},
"additionalAttributes": [
{
"key": "ENZGM",
"value": "ROG"
}
]
},
"loyaltyProgramId": 7413
},
"refId": "DJELPVDBB",
"loyaltyEventId": "XFB",
"apiRequestId": "WWC",
"eventId": "DVSZKK",
"createdAt": 4875,
"traceAttributes": {
"UFQ": "PNAXV",
"MBNVYGO": "LXXPLPAG",
"LAM": "YLKJCHZXXS",
"FPITNPJCI": "QCSLQNZLI",
"LRGCTET": "CMM"
},
"orgId": 933
}Tier Downgraded Event (tierDowngraded)
Notifies when a user's tier is downgraded. Includes the downgraded tier information.
{
"eventName": "tierDowngraded",
"eventId": "647072c7-1ad5-4efe-9d03-a7c2ed41e07b",
"orgId": 50261,
"refId": "50261_STRING8_50261_978_s2_b1",
"apiRequestId": "dba32835-a551-470f-b4e1-860d597879e5",
"createdAt": 1724062196121,
"data": {
"customerIdentifiers": {
"customerId": 347266672
},
"entityInformation": {
"entityType": "USER",
"entityId": 347266672
},
"loyaltyProgramDetails": {
"id": 978,
"name": "Prateek_test23DefaultProgram",
"isDefault": true,
"pointsToCurrencyRatio": 1,
"tiers": [
{
"tierNumber": 1,
"tierName": "silver"
},
{
"tierNumber": 2,
"tierName": "GOLD"
},
{
"tierNumber": 3,
"tierName": "diamond"
}
]
},
"loyaltyProgramId": 978,
"downgradedTierNumber": 1,
"previousTierNumber": 2,
"tierExpiryDate": "2124-09-19",
"tierExpiryDateInMillis": 4882444199000 ////Post timezone standardisation
},
"loyaltyEventId": null
}{
"eventName": "tierDowngraded",
"eventSearchKey": "data.customerIdentifiers.customerId",
"eventLogId": 1825,
"data": {
"currentDateStoreTz": "2024-07-08",
"customerIdentifiers": {
"loyaltyType": "YOODUYCJUP",
"ecommerce": {
"accounts": [
{
"accountId": "YGJNCHBQI",
"identifiers": [
{
"identifierType": "JSM",
"identifierValue": "OFJHYK"
}
]
}
]
},
"lastName": "QOR",
"facebook": {
"accounts": [
{
"accountId": "WAK",
"identifiers": [
{
"identifierType": "XEXQUHH",
"identifierValue": "AWXSRHOWJZ"
}
]
}
]
},
"wechat": {
"accounts": [
{
"accountId": "DTJF",
"identifiers": [
{
"identifierType": "HHMEZF",
"identifierValue": "KQGUTL"
}
]
}
]
},
"tmall": {
"accounts": [
{
"accountId": "EAMMAM",
"identifiers": [
{
"identifierType": "DVNEB",
"identifierValue": "OOMOLWEXT"
}
]
}
]
},
"toabao": {
"accounts": [
{
"accountId": "XBRMYXQKKP",
"identifiers": [
{
"identifierType": "GKLJ",
"identifierValue": "WOUSPZDB"
}
]
}
]
},
"web_engage": {
"accounts": [
{
"accountId": "LVWSZXOES",
"identifiers": [
{
"identifierType": "MKAL",
"identifierValue": "TSVKWZEPV"
}
]
}
]
},
"line": {
"accounts": [
{
"accountId": "VZJSW",
"identifiers": [
{
"identifierType": "XVO",
"identifierValue": "IVELUOCX"
}
]
}
]
},
"martjack": {
"accounts": [
{
"accountId": "SPPUE",
"identifiers": [
{
"identifierType": "PESE",
"identifierValue": "DSOAANNIRC"
}
]
}
]
},
"customerId": 4685,
"jd": {
"accounts": [
{
"accountId": "UKFCIZ",
"identifiers": [
{
"identifierType": "YYVR",
"identifierValue": "EBLKH"
}
]
}
]
},
"website": {
"accounts": [
{
"accountId": "MEHBFJSEYK",
"identifiers": [
{
"identifierType": "YNBYEID",
"identifierValue": "LZZ"
}
]
}
]
},
"firstName": "KCVITYKIZV",
"instore": {
"id": 4929,
"mobile": "FXEC",
"email": "FFA",
"externalId": "BIAQNIFOYC",
"cardnumber": "JXCSCWKY",
"cardexternalid": "MPIIZ",
"cardNumbers": [
"FPNIDMM"
]
}
},
"entityInformation": {
"entityType": "PIZITBQFLE",
"entityId": 3278
},
"triggeringActivity": {
"name": "YEHKLD",
"identifiers": [
{
"key": "LKKZOCUUVO",
"value": "OQTN"
}
],
"enteredBy": {
"id": 4446,
"till": {
"code": "NBQEIH",
"name": "YRDJKCNRGX"
},
"store": {
"code": "PGGQCP",
"name": "LVSCRHQUAG",
"externalId": "BMHIY",
"externalId1": "QZJUHTRPU",
"externalId2": "PYGG"
}
},
"entityInformation": {
"entityType": "TSLXLZHO",
"entityId": 5950
},
"additionalAttributes": [
{
"key": "NXLL",
"value": "DSKE"
}
]
},
"loyaltyProgramDetails": {
"id": 5892,
"name": "GGUZZIBU",
"isDefault": true,
"pointsToCurrencyRatio": 3792.889196213459,
"tiers": [
{
"tierNumber": 2117,
"tierName": "BZEGROSGU"
}
]
},
"loyaltyProgramId": 3332,
"downgradedTierNumber": 8115,
"previousTierNumber": 3282,
"tierExpiryDate": "OMFA",
"tierExpiryDateInMillis": 4917628799000
},
"refId": "QCUDRP",
"loyaltyEventId": "LHWARCTUC",
"apiRequestId": "GFK",
"eventId": "QCR",
"createdAt": 333,
"traceAttributes": {
"ZXGSBNT": "GUFV",
"TUOQJZYJS": "RKETYRJTPS",
"TBGGV": "MEVZTFTRP"
},
"orgId": 3346
}Tier Downgrade Reminder Event (tierDowngradeReminder)
Notifies when a user is approaching a tier downgrade.
{
"eventName": "tierDowngradeReminder",
"eventId": "692e01a7-09ba-43fc-973e-1b7e3207273a",
"orgId": 50261,
"refId": "50261_STRING2_50261_978_s2_b1",
"apiRequestId": "b253cf0f-9062-413b-98fc-ebc69d468552",
"createdAt": 1724058502434,
"data": {
"customerIdentifiers": {
"customerId": 347266603
},
"entityInformation": {
"entityType": "USER",
"entityId": 347266603
},
"loyaltyProgramDetails": {
"id": 978,
"name": "Prateek_test23DefaultProgram",
"isDefault": true,
"pointsToCurrencyRatio": 1,
"tiers": [
{
"tierNumber": 1,
"tierName": "silver"
},
{
"tierNumber": 2,
"tierName": "GOLD"
},
{
"tierNumber": 3,
"tierName": "diamond"
}
]
},
"loyaltyProgramId": 978,
"currentTierNumber": 2,
"scheduledDowngradeDate": "2024-09-19"
},
"loyaltyEventId": null
}{
"eventName": "tierDowngradeReminder",
"eventLogId": 8730,
"data": {
"customerIdentifiers": {
"loyaltyType": "REUS",
"ecommerce": {
"accounts": [
{
"accountId": "DUSRC",
"identifiers": [
{
"identifierType": "VEL",
"identifierValue": "ECTYGAMPSD"
}
]
}
]
},
"lastName": "IZVDRA",
"facebook": {
"accounts": [
{
"accountId": "EBXQG",
"identifiers": [
{
"identifierType": "VNPFKSE",
"identifierValue": "YEYVMAEO"
}
]
}
]
},
"wechat": {
"accounts": [
{
"accountId": "ZMJUFNZKAV",
"identifiers": [
{
"identifierType": "DZFMK",
"identifierValue": "JOUQE"
}
]
}
]
},
"tmall": {
"accounts": [
{
"accountId": "ZOT",
"identifiers": [
{
"identifierType": "AAQTB",
"identifierValue": "DVZJDIW"
}
]
}
]
},
"toabao": {
"accounts": [
{
"accountId": "YDW",
"identifiers": [
{
"identifierType": "IEWD",
"identifierValue": "KFATRURK"
}
]
}
]
},
"web_engage": {
"accounts": [
{
"accountId": "BBNYQKBY",
"identifiers": [
{
"identifierType": "ZZKTUPERR",
"identifierValue": "EKDMU"
}
]
}
]
},
"line": {
"accounts": [
{
"accountId": "QGGPVL",
"identifiers": [
{
"identifierType": "ZSTLWVP",
"identifierValue": "CEUGDD"
}
]
}
]
},
"martjack": {
"accounts": [
{
"accountId": "XPCIYUEEV",
"identifiers": [
{
"identifierType": "WBI",
"identifierValue": "QMBBCF"
}
]
}
]
},
"customerId": 8045,
"jd": {
"accounts": [
{
"accountId": "JGWXVUKWEX",
"identifiers": [
{
"identifierType": "TSWSTWQP",
"identifierValue": "VFQL"
}
]
}
]
},
"website": {
"accounts": [
{
"accountId": "YCDTWEJ",
"identifiers": [
{
"identifierType": "JMDF",
"identifierValue": "NIM"
}
]
}
]
},
"firstName": "YLW",
"instore": {
"id": 8910,
"mobile": "XMR",
"email": "CFKCMKQ",
"externalId": "IFUMGBVH",
"cardnumber": "ABHHROZY",
"cardexternalid": "YUEXW",
"cardNumbers": [
"MSSOZFKSSA"
]
}
},
"entityInformation": {
"entityType": "LWLFOFJP",
"entityId": 5176
},
"triggeringActivity": {
"name": "VDVH",
"identifiers": [
{
"key": "DCOLQQ",
"value": "LYYMPQFY"
}
],
"enteredBy": {
"id": 5836,
"till": {
"code": "AUPABQIO",
"name": "GTRXUNDK"
},
"store": {
"code": "MHQMM",
"name": "ETABDTYSDD",
"externalId": "AHQOVMDRDJ",
"externalId1": "NOYC",
"externalId2": "UUMUWB"
}
},
"entityInformation": {
"entityType": "CDYDMBF",
"entityId": 2237
},
"additionalAttributes": [
{
"key": "HRGCDKFGJ",
"value": "CCVYLVUIJO"
}
]
},
"loyaltyProgramDetails": {
"id": 4230,
"name": "UXN",
"isDefault": false,
"pointsToCurrencyRatio": 1546.2598140488274,
"tiers": [
{
"tierNumber": 4219,
"tierName": "TTD"
}
]
},
"loyaltyProgramId": 7629,
"currentTierNumber": 6832,
"scheduledDowngradeDate": "HQPASI"
},
"refId": "HAZ",
"loyaltyEventId": "UOJBZ",
"apiRequestId": "CJAQXWXC",
"eventId": "LROHUYSYGR",
"createdAt": 9601,
"traceAttributes": {
"SRT": "SMAO",
"DRXA": "AMNCQKZK",
"GMEECZH": "NZUQ",
"BKRCRT": "EJZJFQXVLG",
"HBQV": "JYS"
},
"orgId": 3405
}Updated 12 days ago