Create RCS Template

Create an RCS template

Once RCS is configured for your brand, you can start with creating RCS message as mentioned in the following.

1. On Engage+, navigate to the **Creatives **tab.
2. Click Create new.

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Note

If you want to duplicate an existing template instead of creating from scratch, navigate to **Creatives **> RCS tab > Navigate to the respective template > Click more options (...) > Click Duplicate.

3. In Creative name, enter a name for the template.
4. In Media, choose the desired media type.
   • None: To create a plain text message.
   • Image: To create an image message and upload the image from your local system or Gallery.

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Note

Image should be in JPEG, JPG, or PNG format, with dimensions up to 1440px × 720px and a maximum file size of 2MB.

5. Fill in the required details for creating the template.

6. In SMS message, you can set the fallback message for customers who could not receive RCS message. Fallback message allows sending an SMS to customers who could not receive RCS. It could be because Google Communication App is not installed in their device, or using Non-Android phones like iPhone.

   • Use dynamic text in the message wherever required using +Add Labels.

   • For DLT enabled brands, you will see an option to Add SMS creative. Just choose an approved template. However, for this you need to log on to the _Karix _portal and upload the DLT template for your brand as currently Google does not support DLT Compliance configurations.

   • Click Preview to see how the SMS looks like and make necessary changes if required.

9. Click Done to save.

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Notes

• To edit an existing template, on the **Creatives **> RCS tab, navigate to the respective template and click Edit.
• To delete an existing template, on the **Creatives **> RCS tab > Navigate to the respective template > Click more options (...) > Click Delete.