Advanced Request Workflows
Points redemption
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"requestType": "POINTS_REDEMPTION",
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"root": {
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"customer": {
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},
"redemption_time": "2020-04-15 23:01:46",
"transaction_number": "numbr893421972122280",
"notes": "Redemption by SMS",
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"comment": "approving the points redemption request",
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"body": {
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"redemption_time": "2020-04-15 23:01:46",
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"notes": "Redemption by SMS",
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"eventName": "requestWorkflowEvent",
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"data": {
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"requestType": "POINTS_REDEMPTION",
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"comment": "approving the points redemption request",
"requestAttributes": {
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"body": {
"root": {
"redeem": {
"points_redeemed": "100",
"customer": {
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},
"redemption_time": "2020-04-15 23:01:46",
"transaction_number": "numbr893421972122280",
"notes": "Redemption by SMS",
"external_reference_number": "ACR-58392150333121wdewdwe"
}
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}{
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"data": {
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"currentRequestState": "rejected",
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"comment": "rejecting the points redemption request",
"requestAttributes": {
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"format": "json"
},
"body": {
"root": {
"redeem": {
"points_redeemed": "100",
"customer": {
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},
"redemption_time": "2020-04-15 23:01:46",
"transaction_number": "numbr893421972122280",
"notes": "Redemption by SMS",
"external_reference_number": "ACR-58392150333121"
}
}
}
}
},
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}Customer Status change
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"data": {
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"requestType": "CUSTOMER_STATUS_CHANGE",
"requesterId": 232134,
"currentRequestState": "AdminTask",
"updateTime": 1706887460576,
"reason": "testing",
"requestAttributes": {
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"accountId": "",
"use_async": "false",
"identifierName": "mobile",
"identifierValue": "919591399244"
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"body": {
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}{
"eventName": "requestWorkflowEvent",
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"comment": "approving the customer status request",
"requestAttributes": {
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"use_async": "false",
"identifierName": "mobile",
"identifierValue": "919591399244"
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"label": "Suspended"
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{
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"requestType": "CUSTOMER_STATUS_CHANGE",
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"currentRequestState": "approved",
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"updateTime": 1706956350430,
"comment": "approving the customer status request",
"requestAttributes": {
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"accountId": "",
"use_async": "false",
"identifierName": "mobile",
"identifierValue": "919591399244"
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"body": {
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"label": "bb"
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}
},
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}
Goodwill point request
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"apiRequestId": "e420fbacbe32b4d2db758282ebdeae4f",
"createdAt": 1706956970545,
"data": {
"requestId": "f8a9bdd1-c280-11ee-bc64-7667ffaf5419",
"requestType": "GOODWILL_POINTS",
"requesterId": 232134,
"currentRequestState": "AdminTask",
"updateTime": 1706956970545,
"requestAttributes": {
"body": {
"referenceId": "ref_id_12993141722",
"reason": "reason",
"baseType": "POINTS",
"programId": 2739,
"awardingTillId": 50682616,
"earningEntityType": "CUSTOMER",
"earningEntityId": 382332518,
"points": 20,
"source": "API"
}
}
},
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}
{
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"data": {
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"currentRequestState": "approved",
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"updateTime": 1706957216875,
"comment": "approving the goodwill points request",
"requestAttributes": {
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"baseType": "POINTS",
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"earningEntityType": "CUSTOMER",
"earningEntityId": 382332518,
"points": 20,
"source": "API"
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},
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}
Earn badge (Issue badge to customer)
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"createdAt": 1706965718307,
"data": {
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"requestType": "EARN_BADGE",
"requesterId": 232134,
"currentRequestState": "AdminTask",
"updateTime": 1706965718306,
"requestAttributes": {
"body": {
"triggeredBy": {
"ownerType": "Goodwill_Module",
"referenceId": "123"
},
"customerId": 382477526,
"requestId": "0f77333928-9878-441c-a78e-c1d2334q",
"badgeMetaId": "65be200710126e55359f1969"
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"data": {
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"requestType": "EARN_BADGE",
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"currentRequestState": "failed",
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"updateTime": 1706965813316,
"comment": "approving the earn badge request",
"requestAttributes": {
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"badgeMetaId": "65be200710126e55359f1969"
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},
"loyaltyEventId": null
}Issue badge (Enrol customers to badge)
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"data": {
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"requestType": "ISSUE_BADGE",
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"requestAttributes": {
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"customers": [
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"currentRequestState": "approved",
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"comment": "approving the issue badge request",
"requestAttributes": {
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},
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}Updated about 7 hours ago