Badges in Membercare

Navigate to Membercare and go to Incentives> Badges.

In each of the categories, you can view these details of badge:

• Badge ID: Unique ID of the badge which you get when you create the badge
• Description: Description of the badge
• Status: Provides the description of the badge
• Start Date: The timestamp indicating when the badge begins or has already begun.
• End Date: The timestamp indicating when the badge expires or has already expired.
• Type: Specifies the type of badges such as "Direct issue without enrolment" or "Enrol and Issue".
• Owned By: This specifies the module under which the badge is officially owned, including categories such as "Loyalty," "Loyalty Promotion," "Referral Campaign," "Broadcast Campaign," "Journey," and "Milestones".
• Claimed By: The claimed by indicates the module where the badge was claimed. For example, "Loyalty," "Loyalty Promotion," "Referral Campaign," "Broadcast Campaign," "Journey," and "Milestones".
• Badge's Timeline: This section provides a detailed timeline of all activities related to a badge, including badge issual, badge revocation, benefits linked with the badge and badge expiration. All events associated with the badge will be visible within its timeline.

• Additional Details: This section provides additional information about the badge.

Each badge can fall into one of the following four categories:

• Available to Enrol
• Available to Issue
• Issued
• Expired

Available to Enrol

Description: Badges that are available to enrol for customers but are yet to enrolled.

Usage: Customers can review available badges, explore the benefits, and choose to enrol if desired.

Available to Issue

Description: Badges that are available to issue for the customer, but are yet to be issued.

Usage: After enrolling, the customer will receive the badge once the required criteria are met.

Issued

Description: Badges that are issued by the customer and are active in the customer’s profile.

Usage: Customers can view all currently active badges, along with relevant details like benefits or expiration dates.

Expired

Description: Badges that are expired can be seen in expired section.

Usage: Customers can see a record of past badges, along with expiration details. Expired badges are no longer active.