Engage+ supports multiple engagement channels to help you communicate effectively with customers. It provides a library of templates for all supported channels, allowing you to manage messages efficiently and maintain consistency in design, structure, and style. This not only enhances the professional appearance of your messages but also saves time by avoiding the need to recreate templates from scratch. You can customize the look and feel of each message based on the campaign or loyalty communication needs. You can create content from scratch, store it, and reuse it as needed. It supports the full content lifecycle covering creation, delivery, retrieval, and governance of digital assets such as text, images, audio, video, and other multimedia.

Engage+ supports the following engagement channels:

SMS

RCS

Zalo

In-app Message

Messaging Availability Across Channels and Platforms

This table provides an overview of support for various types of messages (Transactional, OTP, and Bulk) across multiple communication channels and platforms.

How to Read the Table

✓ (Checkmark): Indicates that the feature is available. For example, Bulk SMS under the Engage+ channel means that bulk SMS messaging is supported.
(Template Creation): Indicates that while direct sending might not be supported, templates can be created for that message type. For instance, for Engage+, in WhatsApp OTP, the symbol means that Whatsapp OTP message templates can be created in the Engage+ channel.

Channel	Type of Message	SMS	Email	WhatsApp	Zalo	LINE*	Mobile Push/In-app	Viber	RCS
Engage+	Transactional
	OTP
	Bulk	✓	✓	✓	✓	✓	✓	✓	✓
Journeys	Transactional
	OTP
	Bulk	✓	✓	✓	✓		✓
Loyalty+	Transactional	✓	✓				✓
	OTP
	Bulk
Unified Comms. Engine	Transactional		✓	✓
	OTP		✓	✓
	Bulk		✓	✓
Send Comm. API	Transactional	✓	✓
	OTP	✓	✓
	Bulk	✓	✓
GET Customer Interactions API	Transactional	✓	✓	✓	✓	✓	✓
	OTP	✓	✓	✓	✓	✓	✓
	Bulk	✓	✓	✓	✓	✓	✓
Auth Engine	Transactional
	OTP	✓	✓	✓	✓
	Bulk

*For the LINE channel, individual message delivery statuses are not available.

**For information on creating OTP templates, refer to the documentation on creating templates.