631 ERR_LOYALTY_BILL_AMOUNT_NEGATIVE

Transaction amount cannot be negative

Enter the correct transaction amount

631 ERR_RETURN_TXN_NOT_EXISTS

The return transaction does not exist

Enter the return transaction details

631 DUPLICATE_GENERIC_COUPON_CODE

Duplicate coupon codes

Make sure that the coupon codes are unique

665 ERR_LOYALTY_BILL_GROSS_AMOUNT_NEGATIVE

Transaction gross amount cannot be negative

Enter the correct transaction amount

666 ERR_LOYALTY_BILL_DISCOUNT_NEGATIVE

Transaction discount cannot be negative

Enter the correct transaction amount

661 EMPTY_REDEMPTION_ID

No Redemption id passed

Enter the redemption ID

661 ERR_LOYALTY_LINEITEM_AMOUNT_NEGATIVE

lineitem with negative amount is not allowed

Enter the correct transaction amount

604 EMPTY_VALIDATION_CODE

No otp passed

Enter validation code

604 ERR_NULL_UUID

No or invalid uuid passed

Enter valid UUID

604 ERR_EXPECTED_DELIVERY_DATE_BEFORE_CREATED_DATE

created date is later to expected date

Enter the correct date

604 ERR_LOYALTY_DUPLICATE_BILL_NUMBER

Duplicate bill number

Enter a unique bill number

604 VOUCHER_ERR_ALREADY_USED

Voucher already used

Enter a unique voucher ID

604 MULTIPLE_REDEMPTION_FOR_USER_AND_COUPON_NOT_ALLOWED

Coupon already used

Enter a unique redemption code

8084 CUST_DETAILS_NOT_PASSED

Customer details not sent

Enter correct customer details

8015 CUSTOMER_NOT_FOUND

Customer not found for the given identifiers

Enter correct customer details

Connection refused

Temporary error

Reload the page

Transaction processing in the FTP was successful; however, upon inspection of the user profile, the corresponding transaction was not found

Uploading multiple files at the same time

Upload only two files at a time

Failed to fetch extended fields

Temporary error

Try after some time

Transactions occasionally fail to enter the Capillary system

Temporary error

Reprocess the file

When attempting to create a workspace, the EU region option is not available for selection

Accessing the wrong cluster

Connect+ is available for each cluster separately now. Refer to the documentation on accessing Connect+

The data does not undergo processing or rejection within the system

Invalid user credentials/file

Make sure that:

• the user credentials are correct and the user has the appropriate access to the FTP folders
• only the files specified for acceptance are uploaded. For example, if CSV files are specified for acceptance do not add .xlxs in the FTP path
• the expressions are correct

The transaction CSV files in the FTP location have been moved to the processed folder, but the corresponding transactions are not accessible in the Member Care

Wrong Intouch org or FTP credentials

Make sure that:

• the Intouch org is correct in the Transform data section
• FTP credentials are correct

The member details are not loading properly on the Member Care UI

Wrong API details or
Wrong file name

Make sure that:

• the API parameters are entered correctly using the appropriate capitalization. For example, if the source is INSTORE, it should be entered as INSTORE and not Instore
• the file name

Test and Control template - User status not changing

Wrong data format in the source file

- In the file enter the test and control status in Small letters. For example, test, and control

• Do not include the users whose status need not be changed

The registered user data is stored in the error folder

Expected behaviour

When a file is successful, the files will fall into the error folder with API_Error_Code status = 200

Connect+ is rejecting the transaction

Multiple reasons

Make sure that:

• the file does not contain duplicate records
• the date format is YYYY-MM-DD

Information missing in the user profile

Wrong mapping of the fields

Map the fields correctly

File processing issue for files with more than 5 lakh rows.

Maximum attempt not enough

Set the Max Retries in the Connect to destination to 5

Points allocation is not working as expected for a transaction having multiple line items

Incorrect bill amount information

Make sure that when entering the bill amount, you consider the cumulative sum of line item amounts. The points awarded during the bill level check are based on the overall bill amount, not individual line item amounts. Ensure accuracy by providing the correct sum of line item values to meet your requirements.

Files not processed

Inappropriate FTP access

Make sure that you have appropriate FTP access that allows you to move the files. Otherwise, the files will not get processed and be moved to the "Processed" folder.

502

Bad gateway error

Retry after some time. If the issue persists, raise a JIRA ticket and contact the Capillary sustenance team.

504

Gateway timeout error

Retry after some time. If the issue persists, raise a JIRA ticket and contact the Capillary sustenance team.

520

Bad response.

Retry after some time. If the issue persists, raise a JIRA ticket and contact the Capillary sustenance team.

521

The web server is down.

Retry after some time. If the issue persists, raise a JIRA ticket and contact the Capillary sustenance team.

Failed to generate OAuth token: access forbidden

• Incorrect credentials
• Insufficient permissions to generate OAuth token.
• Invalid redirect URI
• Account restrictions
• API restrictions

• Ensure the auth key and secret are correct.
• Ensure you have the necessary permissions and access.
• Verify if the redirect URI in the request matches the one registered with the OAuth provider.
• Ensure the account used for authentication is active and not restricted.
• Check for specific requirements or limitations for the API.