You can configure Zalo for communication in campaigns as well as in journeys.

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Note

Only approved templates are available for selection when you add Zalo templates in campaigns or journeys.

Configure Zalo templates in Journeys

You can add Zalo as an engagement block in the Journeys to send communication. For more information on adding engagement blocks in a Journey, refer to the documentation on Journey.

Configure Zalo templates in campaigns

To use a Zalo template in the campaign, select the required Zalo template while adding creatives to the campaign message. For more information on adding creatives in a Campaign message, refer to the documentation here.

Editing the Zalo template

You can edit the template after adding it to the campaign or a journey.

To edit the zalo template follow the given steps

1. Open the campaign/journey.
2. Navigate to the Zalo template in the Journey/Campaign.
3. Click on the edit icon and make the required changes.

4. click Done.

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Note

To avoid exceeding the character limit for variables, add labels.

For information on Generate OTP APIs, refer to the API documentation.