User Documentation

Attributes - Slab Information

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What is a slab/Tier ?

Customer incentive programs that reward various groups (or slabs) of consumers differently are known as tiered loyalty programs. It typically takes the shape of a hierarchy, with each tier providing progressively more advantages (or more valuable benefits).

Example: Here customers are divided into various slabs/tiers based on loyalty events or purchases made by them and the slabs are called Member, silver, Gold anthe d Platinum. The rewards in terms of points increase with the increase in Slab of the customer.

String and numerical Operators

The basic range of string operations serve to resolve the string attribute into a boolean outcome. These operators are inserted after the string attribute using the . notation e.g. currentCustomer.email.contains(".com")
string operators mainly used for slabName
Contains - used to see if the string contains the defined value
Matches - this is used to perform regular expression based matching on the string
isNull - checks if the string is Null i.e. it was not passed from source
isNotNull - checks if the the string is NOT Null i.e. some value was passed from source (even an empty string counts).

Numerical Operators mainly used for slabNumber.

Equals to (=)
Unequals to (!=)
Greater than (>)
Greater than or equal to (>=)
Less than (<)
Less than or equal to (<=)
AND (&&)
OR(||)

Attributes based on SLAB information.

AttributeSub-AttributeoperatorExample
slabNameNAcontains, matches, ==, isNull, isNotNullcurrentCustomer.slabName=="Gold"
initialSlabNameNAcontains, matches, ==, isNull, isNotNullcurrentCustomer.initialSlabName == "First"

slabName

Data Type : String
Description : customer’s current tier name.
Syntax: currentCustomer.slabName[operators][Value]

Example1: As a brand, we have a tired based loyalty program where the tiers are silver, gold & Platinum. We have separate points allocation strategies for tiers respectively, thus write a condition to allocate points for a customer in Gold Tier.
Profile -> currentCustomer
slabName -> GOLD
Rule expression -> currentCustomer.slabName==“Gold”
Example 2: Write a condition to check if a current Customer Slab is Shine, and currentCustomer points are greater than 1000, If the condition is TRUE. Allocate 500 points and upgrade the tier.
Rule : currentCustomer.slabName=="Shine"&&(currentCustomer.currentPoints>1000)

slabNumber

Data Type : Int (Integer)
Description: Current Customer slab number lets say 10, 1, 3 etc
Syntax: currentCustomer.slabNumber[Operators][SLAB Number]

Example1: Write a rule to evaluate a condition that a current customer slab number is equal to 3 and current transaction value is greater than and equal to 300 but less than and equal to 600.
Expression: ((currentCustomer.slabNumber==3)&&(currentTxns.value)>=30&&(currentTxns.value<600))
Example 2: Write an expression/rule to check if current slabNumber is greater than initialSlabNumber and current slab number is equal to 3.
((currentCustomer.slabNumber > currentCustomer.initialSlabNumber) && (currentCustomer.slabNumber == 3))

initialSlabNumber

Data Type : Int (Integer)
Description: Initial slab number of the Current Customer before evaluating an event, let's say 10, 1, 3 etc
Syntax: currentCustomer.initialSlabNumber[Operators][SLAB Number]

Example 1: Write an expression/rule to check if current slabNumber is greater than initialSlabNumber or current slab number is equal to 4.
Ans: ((currentCustomer.slabNumber > currentCustomer.initialSlabNumber) || (currentCustomer.slabNumber == 4))

initialSlabName

Data Type : Int (Integer)
Description: Initial slab name of the Current Customer before evaluating an event, let's say Basic, Member, silver etc.
Syntax: currentCustomer.initialSlabNumber[Operators][SLAB Name]

Example: Write a simple rule to check if the current customer transaction is greater than 500 and the initial slab name was silver.
currentTxn.value>100&&(currentCustomer.slabName.matches("SILVER"))

Updated 12 months ago