Issue Trackers Standard Export Template
The Issue Trackers template is based on the issue_tracker fact.
The template lets you export all the complaints raised by customers that were converted into "issues" and is managed by the Customer Care Management System.
Measures
Measure | Description |
---|---|
Issue Code | Unique identifier of the complaint or the issue. |
Issue Department | The department to which the complaint has been assigned. For example, home appliances, electronics, mobiles |
Issue Name | Subject of the complaint. |
Issue Priority | Priority of the complaint as per the escalation metrics. For example, high priority, in queue, low priority. |
Issue Status | Current status of the issue. For example, open, closed, or to follow-up. |
Ticket Code | Unique identifier of the complaint for internal reference. |
Issue Tracker Id | Internal id generated for the complaint. |
Dimensions
Dimension Name | Description |
---|---|
Issue Type | Identifier for the type or category of the issue. |
Assigned To | Identifier for the person or department to whom the issue is assigned. |
Assigned By | Identifier for the person or entity who assigned the issue. |
Reported By | Identifier indicating how the issue was reported, such as through email, intouch, call centre, client or microsite. |
User | User details such as user id, source, slab name, external id, fraud status, mobile, email, etc. |
User Segments | Segment details of the customers such as valued customer, lapsed customer. |
User Attributes | User attributes such as total visits, recent view. |
Created By | Identifier for the person who created the issue record. |
Date | Date attributes related to the issue. |
Due Date | Identifier for the due date of the issue resolution. |
Active Status | Identifier indicating whether the issue is still active or not. |
Latest Updated Date | Latest date when the data is updated. |
Latest Updated Time | Latest time when the data is updated. |
Time | Time attributes related to the issue. |
Updated 2 months ago