Issue Trackers Standard Export Template

The Issue Trackers template is based on the fact issue_tracker.

The template lets you export the dump of all complaints raised by customers that were converted into "issues" and is managed by the Customer Care Management System.

Measures

MeasureDescription
Issue CodeUnique identifier of the complaint which is usually shared with the customer
Issue DepartmentThe department to which the complaint has been assigned. For example, home appliances, electronics, mobiles
Issue NameSubject of the complaint
Issue PriorityPriority of the complaint as per the escalation metrics. For example, high priority, in queue, low priority
Issue StatusCurrent status of the issue. For example, open, closed, to followup
Ticket CodeUnique identifier of the complaint for internal reference
Issue Tracker IdInternal id generated for the complaint

Dimensions

latest_updated_date, latest_updated_time, active_status, assigned_by, assigned_to, created_by, due_date, Date, Time, Event User, User Segments, issue_type, reported_by, last_updated, is_active, created_by, and auto_update_time