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GetTING Started

  • Introduction
  • Accessing Capillary
  • Home page tour

Engage+

  • Introduction to Engage+
    • Engage+ Overview
    • Accessing Engage
  • Audience management
    • Audience group filters
    • Loyalty information based filters
    • Transaction based filters
    • Campaigns & coupons based filters
    • User profile based filters
    • Common filter options (in filters)
    • Lead based filters
    • AI powered filters
    • Purchase pattern/behavior based filters
    • Audience Reachability
    • Split Audience List
  • Campaign Management
    • Create a Campaign (Old UI)
    • Create a Campaign (New UI)
    • Broadcast Campaign
      • Tracking Campaign Performance based on Conversion Goals
    • Journey Campaign
    • Survey Campaign
    • Referral Campaign
      • Use Cases
      • Overview
      • Configure Referral Code
      • Configure Referral Campaign details
      • Configure Message (Post Referral)
      • Configure Incentive
      • Create & Send Referral Campaign Message
      • Create Broadcast Campaign
      • Managing a Referral Campaign
      • FAQs
    • Bounceback or DVS campaign
    • Schedule message
    • Search/Filter campaigns
    • MLP Scope in Campaign
    • Key Social Media KPI Definitions
    • Marketing objective
    • Modify a campaign
    • Campaign settings
      • Delivery settings
      • Enable tracking of clicked links
      • Incentive related settings
      • Report notification and failure alert settings
      • Create test user group
      • Create custom labels for call tasks
      • Communication Limit
      • WhatsApp setup
      • Email setup
      • Advanced settings
      • Cart promotions
      • Gift Vouchers
      • Referral Configuration
  • Campaign message management
    • Create message
    • Approve message
    • Reject message
    • Stop message
    • View details
    • Message Schedule
      • Options to schedule messages
      • Time personalization
      • Blackout time
  • Journeys
    • Create journey
    • Configure journey
    • Building blocks of a journey
    • A/B Testing
    • Duplicate journey
    • Store CSV upload
    • Journey Versions
    • Test Journey
    • Block-Level Reporting in Journeys
    • Search User Journey History
  • Creatives
    • Create email template
    • Create SMS template
    • Create mobile push template
    • Create WeChat template
    • Create call task template
    • Create line template
    • Create viber template
    • Create RCS template
    • Create WhatsApp template
    • Create Zalo template
    • In-app message
  • Message optimization strategies
    • Message personalization
    • Channel priority
  • Content management
    • Create SMS content
    • Create email content
      • Barcode in email
    • Create mobile push content
    • Create call task content
    • Create line content
    • Create viber content
    • Create WhatsApp content
    • Create RCS content
    • Create wechat content
    • Partner broadcast campaigns
    • Personalisation
      • Labels
      • Add Dynamic Content Using Liquid
      • Add Dynamic Content Using Custom Fields
  • Incentive management
    • Points strategy
    • Cart Promotions
    • Gift vouchers
    • Badges in campaigns
    • Offers
      • Introduction to Offers
      • Getting Started
      • Coupon Management
      • Using Offers in Campaigns
      • Event Notifications
      • Reporting
      • FAQ
  • Reports
    • View campaign reports
  • Configure Cart Promotions and Gift Vouchers
    • Create Cart Promotions
      • Configure Earning Condition
      • Configure Earning Condition (for Rewards Promotion)
      • Define Cart Evaluation & Cart Promotion Benefits
      • Add Meta Information
      • Cart Promotion Earning & Expiry Communications
    • Configure gift vouchers
  • FAQs
  • Communication Channels
    • LINE
      • Getting Started
      • Configuration
      • Sending Campaign Messages
      • Frequently Asked Questions
    • Push Notifications
      • Creating and Sending Push Notifications
      • Optimizing delivery
      • Frequently Asked Questions
    • WhatsApp
      • Sending messages based on subscription status
  • Use case

Insights+

  • Getting started
    • Overview
    • Product navigation
    • Terms and abbreviations
  • KPI and dimensions
    • List of KPIs and Dimensions
  • Charts
    • Overview
    • Create Chart
    • View Chart Details
    • Edit Chart
    • Delete Chart
    • Advanced Filter
  • Reporting
    • Types of Reports
    • Standard Report
    • Custom Report
      • Overview
      • Create and Publish Custom Report
      • Edit or Delete Custom Report
      • Share Custom Report
      • Archive Custom Report
    • Managing Reports
      • View or Access Report
      • Analyse reports Based on Audience Groups
      • Download Report
      • Explore Charts in Reports (Explore Mode)
      • Apply Dimensions to Charts
      • Target Setting & Tracking at KPI level
      • Schedule Report
      • Share Report URL
  • Filters
    • Date range filter & comparison with previous period
    • Apply filters in report
    • Audience group filter in reports
  • Fact & Dimension Tables
    • Fact tables
      • Bill Line Items Fact Table
      • Daily Till Summary Fact Table
      • Payment Details Fact Table
      • Return Bill Line Item Fact Table
      • Customer Summary Fact Table
      • Profile Users Fact Table
      • Registration Event Fact Table
      • Nsadmin Messages Fact Table
      • Goodwill Requests Fact Table
      • Points Fact Tables
      • Coupons Fact Table
      • Badges Fact Table
      • Streaks Fact Table
      • Journeys Fact Table
      • Milestones Fact Table
      • Rewards Fact Tables
      • Invitation Sent Fact Table
      • Referrals Fact Table
      • Referrers Fact Table
      • Contact Info Fact Table
      • Response Info Fact Table
      • Communication Credits Log Fact Table
      • Email Click Stats Fact Table
      • Custom Field Data Fact Table
      • Customer Merge Log Fact Table
      • Customer Notes Fact Table
      • Issue Tracker Fact Table
      • Call Task Customer Status Fact Table
      • Slab Change Log Fact Table
    • Dimension tables
  • Use case based schema explain
    • Points awarded/deducted scenarios
    • Return after redemption scenarios
  • Customer Segmentation
    • Introduction to customer segmentation
    • Create segments through file upload
    • Create segments using scheduled FTP upload
    • Create segments using filters
    • Segment Creation Using SQL Traits
  • Data export
    • Data export FAQs
    • Standard templates
      • Return Transactions Standard Export Template
      • Responsed Standard Export Template
      • Contacted Standard Export Template
      • Transactions Standard Export Template
      • Payment Mode Standard Export Template
      • Tracker Value Standard Export Template
      • Customer Merge Event Log Standard Export Template
      • Slab Change Log Standard Export Template
      • Issue Trackers Standard Export Template
      • Messages Standard Export Template
      • Call Tasks Standard Export Template
      • Footfall Standard Export Template
      • Profiles Standard Export Template
      • Points Standard Export Templates
      • Members Standard Export Template
      • Coupons Standard Export Template
      • Badges Standard Export Templates
      • Registration Event Standard Export Template
      • Goodwill Requests Standard Export Template
      • Invitation Sent Standard Export Template
    • Dimensions & attributes
    • Custom templates
    • Configure SFTP server for data export
    • Schedule an export job & fetch details
    • Create an export job (Step 1 of 3)
    • Select data templates (Step 2 of 3)
    • Modifying template & creating schedule (Step 3 of 3)
    • Editing an export job
    • Reuse an export job (duplicate)
    • Exporting audience group
    • Use cases on data export
    • External Facts
  • Fraud Management
    • Fraud Detection Rules
    • Methodology
    • Use Case for Score Calculation
    • FAQs
  • BI Tool Connector
    • Steps to connect to BI Tool (PowerBi, Tableau)
    • FAQ
  • Custom Namespace for Organisation
  • Databricks
    • Getting Started
    • Mask Data in Databricks
    • Running Databricks jobs automatically after ETL completion
  • Data Encryption Settings

Capillary Data Platform

  • Entities Management
    • Customer entity
    • Setup Store hierarchy
    • Setup Transactions
    • Handling of rejected transactions
    • Setup Behavioral events
    • Setup Cards
    • Setup User Groups
    • Setup Customer Hierarchy
    • Setup Entities and Fields
    • Create Search Filter for Entities
      • Use Cases
      • Overview
      • Create a Search Filter
      • Perform Search
      • FAQs
  • Member Care
    • Register customers
    • Search customer/coupon
    • Issue & update cards
    • Manage ID change requests
    • Issue goodwill points & coupons
    • Retro transactions
    • Reallocate mobile numbers
    • Manage customer feedback
  • Member Care New UI
    • Customer overview
    • Loyalty details
    • Event details
    • Incentive details
    • Communication details
    • Identifier change request
    • Points & coupons request
    • Retro transaction request
    • Session Logs
    • Group view
    • Advanced points breakup view
  • Connect+
    • Overview
    • Getting started
    • Using expressions for data transformation
    • Configure blocks
      • Connect to Source
      • Decrypt Data
      • Connect to Destination
      • Transform Data
      • Join Data
      • CSV-To-XML-Converter
      • Push to S3
      • Encrypt Data
      • Schedule Trigger
      • Rebuild Headers / Define Headers and Transform Data
      • Mask Contents in a CSV
      • Invoke Neo Iteratively
      • Convert JSON to CSV/Avro Format
      • Convert CSV to JSON
      • Event Notification Block
      • Data Validation Block
      • Neo Transformer V2 Block
    • Explore templates
      • Test and control template
      • Add transaction template
      • File transfer templates
      • Data reconciliation template
      • Transaction line item merge template
      • PII cleanup template
      • Add customer template
      • Create or update Badges
      • Import Earned Badges of Customer in Bulk
      • CSV to XML conversion template
      • Coupon redeem template
      • Workspace & user management
      • Audience Reload from FTP
      • Onboard users to Intouch
      • Card update template
      • FTP to S3
      • Behavioural events ingestion
      • Goodwill points issue template
      • Earned badges for customer template
      • Retro transaction template
      • Create Rewards Template
      • Update Rewards Template
      • Force generate barcode template
      • Databricks job trigger template
      • SFTP to SFTP with Headers Definition
      • Pull Data from API
    • Analyse dataflow performance
    • Troubleshooting guide
    • DIY Templates
  • Data import
    • Transactions profiles
    • Customer profiles
    • Inventory profiles
    • Org entities
    • Points & Slabs
    • Points deductions
    • Points expiry
    • Other import profiles
    • Data cleanup
    • Target loyalty
    • Company
    • View import jobs
    • Fetch import details by import ID
    • Downloading reports (After temp DB import)
    • Mark stores as inactive using the data import
  • Event notification
    • Add event notification account
    • Edit/Delete event notification
    • Consuming event notifications
    • Event schema (Payload)
  • Fraud Management
    • Setup Fraud detection
  • (New) Request Workflow
    • Introduction
    • Configuring Request workflow for Customer Enrolment
    • Configuring Request Workflow for Badge Issuance
    • Configuring Request Workflow for Customer Status Change
    • Configuring Points Redemption Request Workflow
    • Configuring Goodwill Points Request Workflow
    • FAQ

Loyalty+

  • Introduction to Loyalty+
    • Features of loyalty+
    • Types of Loyalty Programs we support
    • Glossary
    • FAQs
  • Loyalty guides
    • Retro guide
  • Loyalty Settings
    • Points Promotion
    • Points Rolling Expiry
  • Advanced Loyalty Features
    • Multi-Loyalty Programs
    • User Group loyalty
    • Behavioral Loyalty
    • Referral Programs
    • Subscription program
    • Coalition program
    • Milestones (also known as Target loyalty)
    • Unified target/milestones
    • Alternate Currencies
    • Streaks
      • Overview
      • Configure Streaks
      • Connect the streak to loyalty promotions
      • FAQ
  • Loyalty+ Reporting
    • Loyalty Standard Report
    • Loyalty Sales Report
    • Loyalty Customer Summary Report
    • Points
    • Points Report (new)
    • Non Member Report
    • Points Redemption Custom Fields
  • Programs Home Page
  • Strategies
    • Tiers
      • Tier Upgrade
      • Tier Renewal & Downgrade
      • View tier configuration
      • Create Tiers and Configure Tier Upgrade Conditions
      • Configure Validity and Renewal Conditions
      • Configure Tier Downgrade
      • Use Cases
      • Integrations
      • FAQs
    • Points
    • Communication
    • Offers/Coupons
    • Advanced Settings
  • Trackers
  • Workflows
    • Customer Activities
    • Auto points conversion to reward
    • Actions
    • Rule Writing
    • Advanced Capping
  • Profiles & attributes
    • Profile : Current Customer
      • Attributes - Customer Identity
      • Attributes - KPIs (Customer Points)
      • Attributes - Custom Field
      • Attributes - Slab Information
      • Attributes - User Segment (EI)
      • Attributes - KPIs (Transaction Data)
      • Attributes - Registration Date
      • Attributes - Other
      • Attributes - Customer status & label
    • Profile : Current Transaction
      • Attributes - KPI (Basket)
      • Attributes - Transaction Number/ID
      • Attributes - Custom Fields (Transaction)
      • Attribute - Transaction Value
      • Attribute - Points
      • Attribute - Discount
      • Attribute - Date
      • Attribute - Note
    • Profile : Current Line Item
      • Attribute - Line Item Information
      • Attributes - discount & discPercentage
      • Attributes - Line Item Properties
    • Profile : Current Event
      • Attribute - Target Based
      • Attribute - Loyalty Information
      • Attributes - Custom Field
    • Profile : Current Store
      • Attribute : Code
    • Profile : Current Tracker
      • Attributes - Tracker
  • Loyalty+ Promotions
    • Getting started
    • Types of Loyalty Promotions
      • Available to Issue loyalty promotion
      • Direct issue loyalty promotion
      • Enrol & Issue loyalty promotion
    • Loyalty Promotion Priority Order & Stacking Strategy
  • RBAC (Role-based access control)
  • Workflow simulation
    • Transaction Add
  • Badges
    • Introduction to Badges
    • Type of Badges
    • Getting Started
      • Enabling & Creating a Badge
      • Viewing Badges
      • Glossary of Terms
    • Configuration for Badges
      • Custom Field Information for Badges
      • Grouping and Ranking of Badges
    • Managing Badges
      • Deactivating and Activating Badges
      • Issuing Badges and Revoking via Loyalty Workflows and Promotions
      • Enrolling and Issuing Badges from Campaigns
      • Enrolling and Issuing Badges from Journeys
      • Historical Data Migration of Badges
      • Retro Enrolment and Issue of Badges
    • Badges Event Notification
    • Badges Reporting
    • Badges in Membercare
  • Rewards Catalog
    • Getting Started with Rewards Catalog
    • Sample Rewards Catalog for Various Verticals
    • Optimizing Your Rewards Budget & Catalog Inventory
    • Enhancing Rewards Catalog with Custom Fields
    • Running Attractive Discounts on Rewards Catalog
    • Point Redemption for Unified Multiple Loyalty Programs
    • Viewing Rewards Catalog Events in MemberCare
    • Reducing Reward Checkout Failures
    • Personalizing the Rewards Catalog
    • Redeeming Points from User Groups
    • Ownership concept in Rewards Catalog
    • Grouping and Ranking in Rewards Catalog
    • Point Redemption Controls for the Catalog
    • Different payment modes for rewards in the catalog
    • Reward Tracking with Status and Custom Fields in Reward Fulfillment
    • Rewards Event Notification
    • Issue Catalog Reward from Loyalty Workflow
  • Games
    • Overview
    • CataBoom games
    • Customerglu games
    • Marvel games

ADMIN CONTROLS

  • Organization
    • Organization Overview
    • Org management
  • (Old) User management
  • (New) User Management
    • Overview
    • Types of Users in the Organisation
    • Managing Permissions for the Users
      • List of Standard Permission Sets
      • Manage Custom Permission Sets
      • Assigning Permission Set to Users
      • Managing Permission for Users in Multiple Orgs
    • Onboarding and Managing Users
    • FAQs on User Management
  • Credit management
  • Setup Localization
  • Localisation management
  • Single Sign On (SSO)
  • API Gateway Integration with CIAM Platforms
  • API security
    • Authentication
    • Authorization
  • Data privacy
    • Setup Subscription
    • Unified subscription
    • Setup OTP verification Rules
    • Mask OTPs
    • PII deletion
    • Classify Potentially Sensitive Information (PSI)
    • Encrypt PII data
  • Channel configuration
  • Reset Password Using Import
  • Identity Access Management
    • Overview
    • Customer IAM (CIAM) for end customers
      • Auth for First-Party Apps
      • oAuth2 Authorization Code Flow and SSO for Partner Apps - Using Ory Hydra
      • Integration with External CIAMs
    • Machine-to-machine (M2M) IAM for services
      • OAuth2 Client Credentials Flow
      • Basic Authentication
    • Workforce IAM for Employees
      • Single Sign On (SSO) Using Okta
    • Authentication Scenarios and Recommendations

Developer DOcs

  • Extension
    • Quickstart for Neo Extension
    • Use Cases
      • Customer Name Validation for Loyalty Point Allocation
      • Asynchronous High-Volume Data Processing for Loyalty Point Allocation
    • Introduction
      • Overview
      • Enabling & Managing Access to Neo
      • Introduction to the UI
    • Core Concepts
      • Dataflow & Building Blocks
      • Tags & Filters in Dataflow
      • Block Libraries
    • Configuration & Setup
      • Configuring Conditions
      • Configuring Relations
      • Configuring Caching
    • Building Block Configuration
      • Trigger Block
      • Schema Block
      • Script Block
      • API Request Block
      • GET Mongo Block
      • PUT Mongo Block
      • Bulk Upsert Mongo Block
      • Redis Evict Block
      • Kafka Block
      • HMAC Block
      • Encrypt Block
      • Decrypt Block
      • OAuth Block
      • OrgContextSwitch Block
    • Manage Dataflow
      • Composing a Dataflow
      • Editing a Dataflow
      • Deactivating and Activating a Dataflow
      • Viewing Dataflow List
      • Neo DAO Functions
    • Execution & Monitoring
    • Advanced Features
      • Access Sensitive Data in Neo Dataflows Using Configuration Manager
      • Approval Flow & Versioning
    • AI-Assisted Dataflow Creation in Neo
      • Overview
      • Use Cases
      • Creating a Dataflow Using AI Assistant
      • Modifying a Dataflow Using AI Assistant
      • Understanding a Dataflow Using AI
      • Ask Documentation Related Questions
      • Versioning and Checkpoints
      • Known Limitations
    • FAQs
  • Dev Console
    • Introduction
    • Handle Deployment
    • View API Logs
    • View API Performance Metrics
    • Save Extension Configurations
    • Connect and Manage DB
    • FAQs
  • Vulcan
    • Examples
      • Creating a Microsite Using Vulcan
      • Customising the Member Care UI
    • Introduction
    • Getting Started
    • Application Development Process
    • API Management on Vulcan
    • Troubleshooting
    • FAQs
  • SDKs
    • Android SDK
      • Overview
      • Configure firebase
      • Set up source account
      • Configure gateway
      • Install SDK
      • Initialise SDK
      • Set up events tracking
      • Push notifications
      • In-app messaging
      • Notification center
      • Xiaomi push notification (Push Amplification)
    • iOS SDK
      • Overview
      • Set up source account
      • Configure gateway
      • Install SDK
      • Initialise SDK
      • Core Features
      • Set up events tracking
      • Push notifications
      • Rich Push Notifications
      • In-app messaging
      • Notification inbox
    • Setting up React native project for Hydra SDK
      • Integrate Push Notifications into your React Native project
      • Integrate In-App messaging into your React Native project
      • Integrate Notification center into your React Native project

Smart Store+

  • InStore application
    • System requirements for installing InStore
    • General questions
    • Instore installation guide
    • How to's
    • URLs to be whitelisted for InStore installation
    • FAQs - store center and InStore
    • Troubleshooting guide
    • Upload logs from InStore (for staff)
  • Instore Web-App
  • Store center
    • Store center web service integration document
    • Store center - data sync details document
  • Lead management system
  • Visitor metrix
    • Determining the mounting location
    • Installing the device
    • Setting up WiFi connection to the device
    • Configuring VisitorMetrix through InStore
    • Configuring the staff counter switch
    • VisitorMetrix FAQs
    • Troubleshooting VisitorMetrix
    • VisitorMetrix Best Practices
    • VisitorMetrix- Installation
    • VisitorMetrix Configuration for InStore, Bypass and FFCR
  • VisitorSense
    • Installing VisitorMetrix
    • Installing CaptureEdge
    • Configuring VisitorSense
    • Configuring the Staff Counter Switch
    • VisitorSense FAQs
    • VisitorMetrix Troubleshooting Guide
  • VisitorTrax Overview
    • Device Installation
    • Device Configuration
    • Zone Configuration
    • VisitorTrax Report
  • Store2Door+
    • Create & Activate Staff Account
    • Create Call Task
    • Setup WhatsApp Business Account
    • Create Store-Level Custom Fields for S2D+
    • Send Task Messages through StoreMax
    • Create Order on Anywhere Commerce Platform(ACP)
    • S2D+ FAQs - Internal
    • S2D+ FAQs - Client
    • View Leaderboard
    • View and Manage Tasks
    • View Reports
    • Register a customer
    • Add or sell products
    • Other Features

Announcements

  • Product Highlights
    • Strap in, Your Customer Journey Starts Here! 🛣️
    • Capillary JFM 2025 At a Glance
    • Loyalty alone won’t increase ACV. This will.
    • Your Customers Want Rewards—And So Do Their Friends 💰
    • An easy fix for app-onboarding drop-offs
    • Finalists at the Oscars (you can too!)
    • Is your loyalty program social?
    • Your customers want more points 💰
    • Loyalty program differentiation in 3 tested ways
    • Avoid these 2 loyalty program mistakes
    • 3 common loyalty blindspots
    • Do you really need a loyalty app? 🤔
    • Want to build emotional loyalty? Some tactical advice.
    • One trick to 3X the odds of customer conversion
    • Is your loyalty program the best–everywhere?
    • Does your gamified loyalty program have surprises?
    • Struggling to procure customer data from IT? Do this
    • Reward redemptions low? Try this.
    • You’re missing out on insights to grow your loyalty program 👀
    • Using Milestones? Think beyond gamification 🎮
    • Cookies delivered! Is traditional marketing back?
    • Improve customers’ experiences without collecting more data
    • Sending personalized marketing comms the better way 📨
    • Money Saving Tip: Terminate your WhatsApp BSP Partnership 💸
    • Want to improve loyalty program ROI? 🤔
    • Your loyalty program needs a capable data platform
    • Successfully moved a billion records (& reduced downtime for you!)
    • Engagement pays with Milestones 💸
    • Try Connect+ for 7 days. No change? We make it better.
    • Defining Loyalty ROI of 2024: Clarissa Schealer’s expert guidance
    • A letter from Aira: Campaign setups got blazingly fast ⚡
    • Can badges alone facilitate long-term loyalty? 🤔
    • Do your customers care about badges? 🤔
    • 2 ways to increase repeat purchases with Capillary Journeys!
    • 2 ways reel in buyers beyond the festive season🤠 | Mobile SDK
    • Introducing Rewards+: Where Loyalty Meets Rewards!
    • Code: LEAKPUTTY?CONFIGURATION
    • Your guide to overcoming the next customer data crisis ⚠️
    • Gamify brand experiences in four interesting ways! 🏓
    • Focus on customer engagement this economic downturn 🤫
    • Engagement = 0? 🥹 Our product can help.
    • Protect your loyalty program from fraud🔐
    • Clearing crumbs 🍪 | CDP in a cookieless world
    • One Rewards Catalog, Multiple Reward Structures 🤹
    • We have a tool to hook your buyers to your brand 🔗
    • A good Loyalty Program is your brand’s REAL hero!
    • We’re expanding Aira’s capabilities
    • Ask Captain Bhuvanesh Gogineni - Senior Engagement Manager, Customer Success!
    • Want to increase your WhatsApp Engagement? Try using Buttons!
    • Industry Tailored Data Management
    • Ads personalization
    • How a Capillary Marketer uses Engage+
    • Capillary's interactive Email builder
    • The Art of Emotional Loyalty, and how to ace it 🧘
    • Meet AskAira: your ROI-boosting AI genie!
    • Success story: The secret to delicious customer experiences
    • Ask Captain Siew Hoon – Senior Manager, Presales
    • Analyze, experiment, and execute with ease with the most powerful segmentation tools!
    • Build your dream campaigns!
    • Activate data in the most interesting ways!
    • Looking for a win-win engagement? We’ve got you!
    • Loyalty, Engage, Platforms & Insights - the holy trifecta!
    • Capillary’s creative studio
    • Create favorable customer habits with infinte loops
    • Success Story - Milestone Loyalty
    • Multiple Loyalty Programs
    • Customer first Data Guardians
    • Gold Standard Enterprise Readiness
    • Playtime for Marketers
    • Experiential Loyalty
    • 2023 Product Vision
    • Campaigns- Seal the deal with the best upselling strategy
    • Personalising campaigns with Capillary
    • Capillary's Funnel Chart
    • Migration Charts with Insights+
    • Multi Loyalty Program
    • Capillary's Emotional Loyalty
    • Capillary's User Documentation
    • Customer Segmentation with Capillary Insights+
    • CRM Ads
    • Capillary's Group Loyalty
    • Cart Promotions
    • Capillary's Coalition Loyalty
    • All new Member Care UI experience
    • Introducing Navigation Panel in Insights+
    • WhatsApp Marketing
    • Nudges
    • Subscription-based loyalty
  • Release Notes
    • 2025
      • January-February-March 2025
      • April - May - June 2025
    • 2024
      • January-February-March 2024
      • April-May-June 2024
      • July-August-September 2024
      • October-November-December 2024
    • 2023
      • January-February-March 2023
      • April-May-June 2023
      • July-August-September 2023
      • October-November-December 2023
    • 2022
      • January-February-March 2022
      • April-May-June 2022
      • July-August-September 2022
      • October-November-December 2022
    • 2021
      • January-February-March 2021
      • April-May-June 2021
      • July-August-September 2021
      • October-November-December 2021

Archive

  • Loyalty+ settings

Rewards+

  • Overview
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(New) Request Workflow

Suggest Edits

The documentation covers the topics below:

Introduction

Request workflow for Customer Enrolment

Request Workflow for Badge Issuance

Request Workflow for Customer Status Change

Request Workflow for Points Redemption

Request Workflow for Goodwill Points

Updated 11 months ago