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Introduction
Accessing Capillary

Entities Management
Member Care
Member Care New UI
Connect+
Data import
Event notification
Fraud Management
- Setup Fraud detection
(New) Request Workflow
Timezone Management

Introduction to Loyalty+
Loyalty guides
- Retro guide
Loyalty Settings
- Points Promotion
- Points Rolling Expiry
Advanced Loyalty Features
Loyalty+ Reporting
Programs Home Page
Strategies
Trackers
Workflows
Profiles and Attributes
RBAC (Role-based access control)
Workflow simulation
- Transaction Add
Badges
Rewards Catalog
Games
Loyalty Promotions

Introduction to Engage+
- Engage+ Overview
- Accessing Engage
Audience Management
Campaign Management
Journey
Engagement Channels
Personalisation
Incentive Management
FAQs

Getting started
KPI and dimensions
- List of KPIs and Dimensions
  - Create Concept Hierarchy on Insights+
Charts
Reporting
Filters
Fact & Dimension Tables
- Fact tables
- Dimension tables
Use case based schema explain
- Points awarded/deducted scenarios
- Return after redemption scenarios
Customer Segmentation
Data export
Fraud Management
BI Tool Connector
- Connect Power BI and Tableau Desktop to Databricks
- Viewing Power BI Dashboards on Insights
Custom Namespace for Organisation
Databricks
Data Encryption Settings

Getting Started with Rewards+
Rewards+ Overview
Types of Rewards Supported by Rewards+
Sources for Rewards+
Core Components
Ingestion and Extraction (Data import & export)
Rewards+ Agent Support Tool
Rewards+Dashboard
Example and Sample Rewards+ UI

Neo Extension
Dev Console
Vulcan
SDKs

Organization
(New) User Management
Credit management
Setup Localization
Localisation management
Single Sign On (SSO)
API Gateway Integration with CIAM Platforms
API Security
- Authentication
- Authorization
Data Privacy
Channel configuration
Reset Password Using Import
Identity Access Management

Product Highlights
Release Notes

MCP

Data & Audience
- Adobe Integration
Engagement Channels
- Email
  - SendGrid
  - Vendor Integration other than SendGrid
- SMS
  - Vendor integration other than supported vendors

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CAPILLARY DATA PLATFORM

(New) Request Workflow

Connect+

Introduction
Configuring Request workflow for Customer Enrolment
Configuring Request Workflow for Badge Issuance
Configuring Request Workflow for Customer Status Change
Configuring Points Redemption Request Workflow
Configuring Goodwill Points Request Workflow
FAQ

Updated 10 days ago

Setup Fraud detection