AI That Reorders Groceries? Cool. AI That Sorts Out Tickets? Cooler.
Hey there!
Walmart recently announced a new suite of “Super Agents” led by Sparky, a generative AI assistant that can plan unicorn-themed parties, reorder detergent, and suggest recipes from fridge photos. It’s part shopping assistant, part life manager, part kitchen whisperer. But while the brand’s approach is centered around the customer interface, we believe there's another, equally important side to this story.
That’s where the aiRASupport Agent comes in.
What is aiRASupport Agent?
aiRA is an AI-powered internal tool designed to support agents and backend teams. It helps them resolve issues faster, understand product behavior better, and eliminate repetitive manual tasks.
Unlike a chatbot that talks to customers, aiRA is built to serve the agents themselves.
Here’s how it works:
1. It reads and interprets customer complaints, logs, and product configurations.
2. It helps answer common queries like "Why were points not awarded?" or "Why didn't I receive the OTP?"
3. It evaluates for the root causes, tracks configurations, and enables follow-up queries within the same context.
It does not automatically close tickets, but it helps support teams resolve them significantly faster.
What the Numbers Say?
aiRASupport Agent isn’t a genie. It won’t grant you three wishes. But it will give your teams the clarity they need and the context they usually search hours for.
If you would like to see aiRAin action, simply reply to this email and we will be happy to take you through it.
