Vendor Integration other than SendGrid

If you want to use a vendor other than the capillary’s vendor which is sendgrid you have to integrate the new vendor to the system.

Prerequisites:

Create a ticket with the PST team to add the new vendor in the backend.
Create a ticket to the PST team to get the Webhook URL and Service URL.
Obtain the API key from the vendor.
Obtain the username and password from either the Gateway team or the vendor.
A relay ticket is created with the Engineering team for establishing a connection between the Capillary system and the vendor

Steps to integrate a new vendor

In the desired cluster (for example, the EU cluster), navigate to Organization Settings of the Capillary Technologies organization.
Select Communication & Gateway >Domains > Domain Gateway Mapping.
Select +Domain-Gateway Mapping and provide the following details:

Field	Description
Domain	The default domain used in the system. For example, capillary.co.in, which is already configured in the Configure Domains section..
Mailed by/Subdomain	A reference name to identify the domain. The naming format is `vendorname_cluster/brandname_Bulk` or `brandname_Transactional`. For example: phalcon_adidas/eu_bulk.
Gateway Vendor	The third-party providers connected with Capillary for sending messages through channels such as email, SMS, and WhatsApp.
Hostname	Not applicable.
Short Name	A shortened label for the domain, usually the same as the Subdomain value.
Username and Password	The credentials required to establish a secure connection between Capillary and the vendor, provided by the Gateway team or the vendor.
Connection Properties	The authentication and communication details used to connect with the vendor. It includes: API key – Obtained from the vendor. It is used to authenticate Capillary’s system with the vendor for secure email delivery. Webhook URL – Provided by the PST team. Used for communication between Capillary and the vendor (for example, to receive delivery status updates or callbacks). Example: `{“dlrurl”:“https://dlr.eucrm.cc.capillarytech.com/solutionsbulk”, “apiKey”:“Aad7f6e74ad57cd98e331ec2fc1f0547f”}`
Service Ip	Null by default.
Service Url	The endpoint used to connect Capillary with the vendor’s system to process messages. This is provided by the PST team.
StatusCheck Url	The endpoint used to retrieve or receive delivery status reports from the vendor. This is provided by the PST team.
Channel Count	The number of batches into which the email audience is split. For example, if the audience size is 1,000 and the value is 5, then 200 emails are sent in each batch.

Save the configuration.

The new vendor is now integrated into the Capillary system for the brand.