Configure SMS sender IDs

To configure the domain gateway and sender details, create a ticket to the Capillary Gateway team.

To configure the sms sender details on UI follow the given steps:

1. On the dashboard, click the Settings icon.
2. SMS Domain: Select an SMS domain from the drop-down list. The SMS will be sent from the selected domain.
3. SMS GSM sender ID: Select an SMS gsm sender ID.
4. SMS CDMA sender ID: Select an SMS CDMA sender ID.

Target DND Users

Mobile SMS messages are blocked for users who have marked themselves as DND (Do Not Disturb). By default, messages are not sent to DND users, but you can manually enable messaging for them if required. This is useful for checking reachability if those DND users have opted out of DND.

To allow messages to be sent to DND users:

• Enable the NDNC toggle to send messages to customers subscribed to DND.

By default, this option is not available for all organisations. To enable it, navigate to _{hostURL}orgadmin/administer/{orgID}_ and enable the Send to NDNC Customer option.

Send communication to control customers

In general, Test Audience/Customers are the selected group of customers or audience to whom all communication messages are sent. Control Audience/Customers are the selected group of customers or audience for whom messages are not sent. The brand decides the ratio and group of the Test-Control audience.

By default, the campaign communication messages are not sent to the Control customers but only to the Test customers. You can turn on the toggle switch to enable sending communications to Control customers.

A confirmation message is displayed on enabling the option. Select **Yes, send ** to proceed.

Use case

You can enable this option in scenarios such as:

• sending communication about a brand's promotional program to all customers
• sending feedback form and collect feedback from all the customers
• sending any emergency communication
• event invitation to all customers