Sending Campaign Messages

Once you have configured and integrated LINE with Capillary. You can manage and execute LINE campaigns.

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Note:

Sending campaign messages through LINE is currently supported on Engage+.

The process for sending campaign messages involves the following steps:

• Creating an Audience Group
• Checking the LINE Channel Subscription Status
• Creating a LINE Message Template
• Creating a LINE Campaign

Creating an Audience Group

To create an audience group for a LINE campaign, follow these steps:

1. Create the audience group for the campaign.

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Note

New LINE users will appear in the Audience list with a 1-day delay due to the audience synchronization (ETL Sync) process.

You must wait for the synchronization to complete and the LINE reachability status to update before triggering the campaign.

2. Click on the audience group to view the reachability status and confirm that it has synced.

Checking LINE Channel Subscription Status

To check the LINE channel subscription status of a member, follow these steps:

1. Login to InTouch and click on Member Care.
2. In the Customer Search box, type the customer's mobile, email, or external ID. The auto-suggestion list appears after the fourth character.
3. Click the desired customer from the list.
4. In the customer profile page, locate Subscription Status and navigate to the LINE tab.
5. Verify that the customer has Promotional and Transactional turned on.

Creating a LINE Message Template

A LINE message template allows you to design and organize templates and use them for your campaigns. By having pre-made templates, you can quickly deploy consistent and effective campaigns on LINE.

For information on creating a LINE message template, refer to the template creation documentation.

Creating a LINE Campaign

To create a LINE campaign, follow these steps:

1. Create a new campaign or edit an existing one.

   
   

2. In the Content section of your campaign, click on Add Creative and choose Line from the options.

3. Choose the LINE Account to send the content.

4. Create a new template or choose from existing templates.

   
   

5. View the message preview on the right side.

6. Click on Done to save the changes.