Email Subscription Settings

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Subscription Settings for Single Brand Org (InStore)

  1. On Capillary InTouch, navigate to Settings > Subscription Settings (v2)
  2. Navigate to the InStore source and click Email Channel.
  3. Check Have different subscription settings for different organizational units to configure email subscription settings separately for each org unit (applicable only for orgs with multiple org units).
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  1. In Select Org Unit, choose the OU (Org Unit) for which you want to configure email subscription. You will not see this option for single OU orgs.
  2. Configure Settings for Promotional Emails as explained in the following table.
OPTIONSUB OPTIONDESCRIPTION
Optin typeSingle (by default)Customers who are opted in and the customers with no subscription preference are considered as opted in customers for promotional messages.
RestrictedOnly opted in customers are considered.
Send Optin Confirmation emailConfigureConfigure the email that you want to send for the opt-in confirmation.
Send optout confirmation emailConfigureConfigure the email that you want to send for the opt-out confirmation.
Sender ID for verification and confirmation emails-Choose the sender id from which you want to send promotional messages.
Sender name-Specify your preferred sender name for the promotional messages.

📘

  • Confirmation messages of a customer opt-in or opt-out will not be sent for transaction messages.
  • Use Go to next org unit to view and edit details of each org unit. Similarly, click Go to the previous org unit to view and edit details of the preceding OU (if available).

Email Subscription Settings for e-commerce

  1. On Capillary InTouch, navigate to Settings > Subscription Settings (v2)
  2. Navigate to the Ecommerce account for which you want to set or modify email subscription settings and click Email Channel.
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  1. Configure Settings for Promotional Emails as explained in the following table.
OPTIONSUB OPTIONDESCRIPTION
Optin typeSingle (by default)Customers who are opted in and the customers with no subscription preference are considered as opted in customers for promotional messages.
RestrictedOnly opted in customers are considered.
DoubleCustomers need to opt-in manually.
Send Optin Confirmation emailConfigureConfigure the email that you want to send for the opt-in confirmation.
Send optout confirmation emailConfigureConfigure the email that you want to send for the opt-out confirmation.
Sender ID for verification and confirmation emails-Choose the sender id from which you want to send promotional messages.
Sender name-Specify your preferred sender name for the promotional messages.

📘

  • Confirmation messages of a customer opt-in or opt-out will not be sent for transaction messages.
  • Use Go to next org unit to view and edit details of each org unit. Similarly, click Go to previous org unit to view and edit details of the preceding OU (if available).

Email Subscription Settings for WeChat

  1. On Capillary InTouch, navigate to Settings > Subscription Settings (v2)
  2. Navigate to the WeChat account for which you want to set or modify email subscription settings and click Email Channel.
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  1. Configure Settings for Promotional Emails as explained in the following table.
OPTIONSUB OPTIONDESCRIPTION
Optin typeSingle (by default)Customers who are opted in and the customers with no subscription preference are considered as opted in customers for promotional messages.
RestrictedOnly opted in customers are considered.
DoubleCustomers need to opt-in manually.
Send Optin Confirmation emailConfigureConfigure the email that you want to send for the opt-in confirmation.
Send optout confirmation emailConfigureConfigure the email that you want to send for the opt-out confirmation.
Sender ID for verification and confirmation emails-Choose the sender id from which you want to send promotional messages.
Sender name-Specify your preferred sender name for the promotional messages.

📘

  • Confirmation messages of a customer opt-in or opt-out will not be sent for transaction messages.
  • Use Go to next org unit to view and edit details of each org unit. Similarly, click Go to previous org unit to view and edit details of the preceding OU (if available).

Updated 5 months ago