Revoke Coupons
When a cashier redeems a coupon in case of an internet outage, you can expire such coupons instead of doing a manual cleanup at the backend.
For a coupon series or offer, you have the following options for expiring coupons.
- All coupons that are not redeemed - from both issued and unissued.
- Only unissued coupons.
- All active coupons of a customer(s)
- You cannot revoke redeemed coupons.
- If a customer has multiple active coupons from the same series, then all active coupons are revoked.
To expire active coupons, follow these steps.
- On the Engage+ home page, click Incentives.
- Navigate to the incentive that you want to revoke, hover the pointer over the more options (…) symbol.
- Click Revoke Coupons.
- Select your desired revoking option.
- All unredeemed coupons (Issued and unissued): To expire all coupons that are either not redeemed or issued.
- Only unissued coupons: To expire only coupons that are not issued.
- For specific customers: To expire all active coupons of particular customers. Create a CSV file with identifiers of customers whose coupons you want to expire, and upload the file using Upload customer.
- Check I understand that revoking coupons will make them unredeemable. Expired coupons cannot be redeemed or reversed.
- Click Revoke.
- A message is shown that the customer data is successfully uploaded. All the coupons issued to the selected customer are revoked and ready for use.
Updated 4 months ago