OND 2023 | Incentives Release Notes

Badges

Elevate Customer Experiences with Badge Groups and Rankings

Now marketers can control the customer views of badges by defining the badge groups, group ranking, and badge ranking. With customizable sorting, you can effortlessly highlight your badge collections, making it a visual feast for your customers.

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Save Time and Increase Efficiency by Creating/Updating Badges in Bulk

Say goodbye to the days of creating badges one by one. Introducing the power of bulk badge creation through CSV file upload which will save your time and increase efficiency.

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Retro Earn of Badges

This feature empowers you to recognize and reward your customers for past actions, even when events reach our system later due to integration delays or scheduled batch processing. With this update, badges can be retroactively earned based on event dates, ensuring a more comprehensive recognition of customer engagement. The feature seamlessly handles various badge states, from upcoming to live and expired, providing flexibility in retroactive scenarios.

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Historical Data Migration of Badges

Don’t worry if you’re a brand already running badges in your loyalty programs and want to migrate to our platform. The system supports historical data migration of customer’s earned badges and allows you to migrate seamlessly.

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Send Communication to Customers on Earning Badges

Now you can send communication when the customers earn the badges on any transactional or non-transactional behavior celebrating their achievement.

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Rewards Catalog

Introducing Cross-Workflow Rewards Integration

Now, as a marketing manager, you have the power to seamlessly link rewards to different workflows like loyalty, campaigns, journeys, and more. Our latest feature allows you to define the owner module while creating rewards, giving you unmatched control. Want to link rewards to specific instances? No problem! Rewards catalog lets you link rewards to multiple instances of the same owner. Worried about existing rewards? Don't be! We have ensured backward compatibility.
Get ready to elevate your rewards strategy, boost cross-workflow collaboration, and make every reward count.

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Introducing Dynamic Custom Fields

Earlier brands could only create custom fields but couldn’t update or delete them but with our latest feature, brands can now update and disable custom fields to tailor their rewards marketplace like never before. Whether it's displaying personalized information, streamlining accounting, or enhancing partner reconciliation, the possibilities are endless.

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Coupons

Now you can add upto 20 custom fields for a coupon series which will help the brands to record more data related to coupon series for reporting and auditing purposes.

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