Engage

Unified Test and Preview Across Engagement Channels
You can now preview and send test messages for all engagement channels except Line and WeChat, ensuring content accuracy before campaigns are sent. This feature supports only for approved templates as per channel-specific approval requirements, helping marketing managers validate messages as end users will see them. Easily resolve tags and test communications directly from creatives or campaign flows.

Documentation link - https://docs.capillarytech.com/docs/test-and-preview-across-engagement-channels

Launch of HTML Email Message Editor

Marketers can now create dynamic email templates using the HTML editor, with step-by-step guidance for incorporating Liquid expressions to personalize content. The editor offers real-time preview, robust validation for security and compatibility, and best practices for error handling. These enhancements empower brands to design engaging, secure, and responsive email campaigns with ease.

Documentation link: https://docs.capillarytech.com/docs/configure-email#creating-an-email-using-the-html-editor

Choose Sender ID in Test and Preview for SMS, Email, and WhatsApp
You can now select the desired sender ID when previewing and testing messages for SMS, email, and WhatsApp channels. This enhancement ensures your test messages accurately reflect the sender identity and improve validation. Easily verify message appearance and sender details before sending to your audience.

Documentation: https://docs.capillarytech.com/docs/test-and-preview-across-engagement-channels

Customer Data Platform

Revamped Data Import Framework with Databricks Integration

The Data Import framework has been redesigned for faster, large-scale data migrations, now supporting direct imports from Databricks. Users can easily configure import jobs, map fields, and monitor progress in real time, streamlining historical data migration without impacting live loyalty processes.

Documentation: https://docs.capillarytech.com/docs/data-import-new

Cortex search auto-enabled for new orgs Cortex search is now automatically enabled for every new org at creation, along with a default prefix search criteria covering full name, email, external ID, and phone number. No manual configuration or support ticket is needed. Orgs created before this release are unaffected.

Documentation: Search filter for entities

PII deletion now covers merged victim accounts When a PII deletion request is raised for a survivor account, the system now automatically deletes the PII data of all victim accounts previously merged into it, up to a depth of 10. Identifiers are released for all accounts in the chain with no additional requests needed.

Documentation: How data deletion works and what data is deleted

Block communication now enforced across all user-facing APIs Block communication rules configured against customer status labels are now correctly enforced. Previously, user_id was not passed to the downstream communication service, so blocks were not honored. With this fix, all communications — transactional and promotional — are suppressed for customers with block communication active on their status label.

Documentation: Customer status — block communications