Enrol in Subscription Program

The Enrol in subscription program action allows you to enrol a customer into a specific subscription-based loyalty program.

Use Case

Prerequisites

Create a loyalty program.
Create and configure a subscription program within the loyalty program.

Requirement: A brand wants to automatically enrol high-value customers into their premium "VIP Club" subscription program when they make a single purchase over $1000.

Solution:

Create a loyalty promotion and define an activity -Transaction Value > 1000.
Select the Enrol in subscription program action.
Select the "VIP Club" subscription program.
(Optional) Configure a communication message to welcome the customer to the club.
Save the action to complete the configuration.

Configuring the Enrol in subscription program action

To configure the Enrol in subscription program action, follow these steps:

Select Enrol in subscription program from the action list.
In the Partner program dropdown, select the specific subscription program to enrol the customer in.
Note: Only active subscription programs linked to the current loyalty program will be available for selection.
In the Select tier action dropdown, choose the specific action related to the subscription tier

Tier action	Description
No action	No tier action is performed.
Renew slab	Member’s current tier within the subscription program will be renewed.
Slab upgrade	Member’s tier within the subscription program will be upgraded to the selected tier.
Referrer	Issues the badge to the person making the referral (used in referral workflows).

(Optional) Enable Communication to notify customers of their enrolment through supported channels.
Select Save to complete the configuration.